Capella Hanoi

Tuoi and Helen were both great! Very professional and spa is beautiful!

We had the most beautiful couples massage at the spa here. Lucy was incredible — intuitive, calming, and truly skilled. My husband and I left feeling completely relaxed and refreshed. Highly recommend if you’re looking for a peaceful, restorative experience.

Hoa d was amazing! She was incredibly attentive to areas that needed treatment and made me feel relaxed and limber. Highly recommend her services.

My husband and I came for facial and massage treatments that I was able to book the day before arriving via email. The staff was very courteous and helpful booking the services we were interested in and timing them with our arrival. We saw the therapists Hoa Do and Lucy, and they were so incredibly …

Helen & tuoi treat us so good. they are good in what they are doing. I love Cherry 🍒

We had a fantastic dinner at Backstage restaurant. Food was very nice but best part was the service, excellent knowledge of the food and service sequence, everything was perfect in details. Thank you to Huy who took care of our table, I work in FB hospitality and I have to say you did an amazing job…

Tuoi Lan gave me the best healing massage I ever had. After a very long flight, I had sciatic pain and numbness. Her massage was very targeted and focused on curing the problem. Along with this it provided lymphatic drainage and therapeutic healing. I’m very grateful and highly recommend her, almost…

Beautiful hotel with amazing interiors. The Spa was equally as beautiful and the staff were fantastic. Wonderful massage by Sunny, highly recommend.

Sunny and Lucy My wife and I each had 90 minute messages. Both were perfect on every way. We will be back the next time we are in Hanoi. Well done ladies!!!!

Absolutely a beautiful hotel. Beautiful rooms with every detail just perfect. Amazing architecture and service to match. World class experience with a great location in Hanoi.

Amazing service! The team really care about your needs. The Esthetician, Hoa Do, was exceptional. Highly recommend.

Helen was wonderful. I did the Vietnamese Massage. Staying at the Capella for my honeymoon and that was the best massage I have ever had in my life. I am so relaxed I can barely talk. The pressure was perfect.

One of the best Hotels I have stayed in. The service is top notch, they are so attentive and responvive to every need The rooms are beautiful every interest something to behold

Hanoi hospitality at its best. Everything from check in to check out was seamless. The service was incredible, and their concierge so knowledgeable. Our bags already in the room by the time we got in, complete with a lovely welcome pack. I especially loved the art deco, indochine influenced decor t…

Wow! We were honestly blown away with the decor and service at this hotel. Grace and Dao (Scarlett) took such good care of us. We stayed in the Capella suite and felt transported to another age. Come to Hanoi just to experience the Capella!

My wife and I had a fantastic experience at the Capella Spa. I would highly recommend Sunny, and will definitely be coming back.

My husband and I had a wonderful treatment at the Capella Hanoi. I had Helen who was very conscious of my preferences. I had an injury that she took care to avoid. The ammenities at the spa are also world class. You are able to use the sauna (wet and dry) and the cold plunge as well as the pool. We …

A true five star hotel and by far the best in Hanoi. The building is a beautiful art deco design and is immaculate inside and out. The bar and restaurants are beautiful and the rooms are exquisite. Upon arrival we were greeted with beverages and appetizers as non alcoholic drinks and bar appetize…

I received a Vietnamese facial from Sunny and it was absolutely amazing. The care was exceptional and the pressure was perfect. Also, if you need muscle tension release and have sensitive skin, this is the treatment for you. Thank you Sunny!

Stayed here two nights on our 15 day trip to Vietnam. Rooms were gorgeous, unique, incredibly well appointed, and luxurious. Service is top notch, with not a single beat missed. Restaurants were all wonderful. Enjoyed a spa session during my stay with Tuoi, who did an excellent job. The spa facilit…

Visited for Vietnamese massage with Helen on our stay in Hanoi. The experience could not have been better, she and the spa staff were attentive to our every need, and I left feeling amazing. Would highly recommend while visiting Hanoi!

The massage was wonderful, and the experience was truly lovely. Hoa and Sunny were amazing.

I always have an incredible time at Capella and the Auriga Spa in Hanoi was no exception. Service was polished from start to finish, and the treatment itself was world-class. I booked a Vietnamese Elemental Facial Alchemy with Helen, who made the ninety minutes incredibly relaxing, and left my skin…

Review of Auriga Spa - I got the 90 minute "Muscle Release" massage with therapist Sunny, who was very strong and amazing at working on the (many) knots and “wind” in my body! She constantly checked in throughout to make sure the pressure of the massage was appropriate, alongside the temperature and…

Lucy, Tuoi both were gorgeus. The most beautiful and special spa I’ve ever been.

My mother and I just had massages with D HOA & Helen at the Auriga Spa at the Capella. What a luxurious experience from start to finish! From the spa rooms to the massages (they suggested we try the Vietnamese massage, and we are glad we did), everything was perfection. Hand painted wall paper in th…

We had a stay at Capella Hanoi and booked a spa treatment while we were there. This is a must, we had treatments all throughout Vietnam during a 10 day visit and this may have been my favorite. My therapist was Tuoi, and she listened to all my requests and executed expertly. I was so relaxed and rej…

I had a massage with Sunny, and everything from the room and atmosphere to the techniques used was absolutely amazing. Today is my last day in Hanoi and I’m heading into a long flight, so ending our trip with this massage was the perfect choice. Travel days can be hectic and exhausting, but thanks t…

My spouse and I spent the first 3 nights of our honeymoon here and were completely blown away. We booked this using my Amex Platinum which granted us room upgrades and a beverage credit. The room was spectacular - so luxurious, spacious, and romantic. They left a honeymoon dessert for us upon arriva…

We just completed a 5 night stay and found the highest level of hospitality and and service of anywhere we've ever stayed. From the activities for our children in the lobby to the several happy hours to the amazing staff and breakfast (and location), this hotel is a top hotel in the world.

Sunny was an amazing therapist! Went to her for a massage after my first day in Hanoi and it was the best way to unwind. Highly recommend!

The hotel is at a convenient location, near all the attractions. Service is splendid! Worth every penny. Tuoi and Lucy are the spa therapists and they did the massage very well :) Enjoyed my stay here!

The best spa treatment you can get. Get the Vietnamese therapy massage abs ask for Helen

One of the best hotels I’ve stayed at in my life. Room, location, service, and food were all stellar. Great spa too, my massage therapist Sunny was exceptional. Will definitely be staying at the Capella when I’m back in Hanoi.

Super comfortable stay; Today my roommate and i received the vietnamese massage done by Lucy & Hoa D. And it was amazing as they focused on the most needed areas of tension in the body.

Tried Auriga’s signature Vietnamese massage. Great SPA and great therapists. Really relaxing and reinvigorating. Many thanks to our therapists Sunny and Helen for their professionalism, enhanced our experience a lot.

The massage at capella was very relaxing and peaceful. Lucy was very kind and was very diligent to make sure the experience was perfect.

I enjoyed my breakfast here, and the atmosphere was quite peaceful with soft, melodious music playing. My coffee was excellent, leaning more towards a rich, creamy flavor. This is one of the places where I’ve found a very proper and authentic Eggs Benedict, which I really appreciate.

One of the best hotels I have ever stayed in. Rooms, staff, food and activities were absolutely amazing. The Hudson Rooms restaurant is wonderful. Great food! I can’t mention anything out of place. Thank you Capella!

Tuoi and Lucy gave my wife and I the best massages. The setting, the ambiance and everything was just perfect. This spa is a must!

Spa review - excellent experience at the spa. Cherry at the spa reception is attentive and helped me customize my treatments with enthusiasm and skill. Therapist Helen was best in class -- super good and I'm picky :)

This hotel is one of the nicest you will find. Rooms are very upscale and the service is impeccable. Would stay here again if visiting Hanoi in the future. Backstage restaurant is also fantastic - we had the tasting menu one night and it was exceptional.

the hotel is lovely, the staff are very friendly and helpful chloe from reception gave us a very warm welcome and ease of check out too. Also worth trying out the spa, the receptionist camille was lovely and the therapists both sony & hoado were great !

Had a wonderful stay at Capella Hanoi! The spa was excellent and Tuoi gave me a great massage. Would highly recommend!

We often sit at Capella to enjoy afternoon tea, a romantic setting with gentle music that we truly appreciate. The staff here never fail to surprise me with their hospitality and warmth. Thank you, Nhi, for recommending the Carmen tea, it has become one of our favorites and almost a must have for ev…

What a Great Woman Power: we had such a super nice Bartender, Mrs Lilian /hoai — she made Perfect Drinks and was so polite. Beside Great Music with oysters — I come again!

Capella Hanoi was the best hotel I stayed at in Hanoi. The service was exceptional, and the concierge team went above and beyond to make my stay comfortable and seamless. While it’s definitely on the pricier side for what you get, it stands out as the best luxury option in the area. Highly recommend…

The massage was perfect! The therapist Heln has amazing hands. I left the room completely relaxed.

The massage was perfect. The therapist Sunny has the perfect hands. Always with the right pressure. I left the room, thinking that I could have more time.

Sunny and Helen are incredible from Auriga Spa at Capella Hanoi! The ambience was amazing, beautiful room and interior, silk sheets and massage bed was an amazing experience

Hoa do was my massage therapist and was wonderful. The Capella and the Spa should not be missed. It is a wonderful place to experience and enjoy the beautiful surroundings.

Hoa Do was incredible. The facial was the best I’ve ever had. So relaxing, products with wonderful benefits and aroma, and Hoa Do’s pressure whilst massaging was spot on. The attention to detail was impeccable and I would highly recommend.

Sunny was incredible. One of the best facials I have ever had. A wonderful experience all round. Highly recommend.

Hotel is 10/10 amazing..Lives up to the Capella standard. Breakfast was a highlight. Highly recommend trying the Spa. Got a hot stone massage with Hua Do, one of the best I've had.

Our stay at Capella Hanoi was truly exceptional, one of the finest hotel experiences we’ve ever had anywhere in the world. From the moment we arrived, every detail was attended to with genuine care and thoughtfulness. There wasn’t a single thing we could have asked for that wasn’t already anticipate…

I absolutely love Vietnam, the people, the food, and the vibrant energy of the city. Capella elevated the experience even further. The breakfast is exceptional, the service is impeccable, and the rooms are nothing short of spectacular. A truly world-class hotel that captures the spirit and elegance …

Being a lover of beautiful hotels the Capella Hanoi would be world standout. This hotel is certainly different in every aspect , the owner and Architect have certainly pushed luxury to the maximum . We had 3 nights at Capella and enjoyed every moment . We dined at 2 of the restaurants so a big shout…

Capella Hanoi is stunning with some of the most unique rooms I’ve ever stayed in. Each one feels like a piece of art, full of character and thoughtful details that make the stay memorable. Also, The Hudson Room was a real highlight. A beautiful space with a cosy yet elegant vibe, perfect for cocktai…

Our stay at the Capella was nothing short of fantastic. The price tag is more than the rest but the service and quality of everything in the hotel more than makes up for it. The staff pay attention to all of the details, and make you feel like Capella is a home away from home. We went to the space t…

Capella Hanoi stole my heart. I left with tears in my eyes after the most unforgettable birthday: a surprise suite upgrade, breathtaking decorations, and a cake that carried all the warmth of their care. Capella is pure magic, without a doubt the finest 5-star hotel I have ever stayed at. Every det…

My family and I ate at Backyard and it did not disappoint. Tim was very accommodating and answered all our questions. They served all great food. Great way to end our Hanoi trip. We’ll definitely be back. Thank you! Gam un!

From the moment I stepped into Capella Hanoi. The staff’s attentiveness and eye for detail truly elevated my stay—every interaction felt thoughtful and sincere. This was my first stay with Capella, and I’m certain it won’t be my last.Thank you for making my visit so special!

Fantastic hotel in a great neighborhood. Very luxurious rooms and high end service. The pool in the basement was very nice as well. They went above and beyond for us to celebrate our honeymoon. Backstage for breakfast was delicious with both buffet options and made to order. I would definitely stay …

Capella Ha Noi feels less like a hotel and more like a dream staged in velvet and candlelight. You step in from the hum of Hanoi, and suddenly the air is different—thicker, charged, as though the walls themselves remember stories. Bill Bensley has built not a building, but a theatre of memory. Chand…

Hoa Do, Tuoi gave a fantastic massage. Very experienced, professional and great technique. Highly recommend! My husband and I have massages regularly and this was one of the best!

I'm not usually impressed by hotels but this one is quite special. The 1920's theme is on point everywhere and really keeps you immersed. Food is great as well. Lobby lounge area has complementary drinks and snacks for guests, breakfast has a ton of great options made to order instead of a buffet an…

Absolutely a five-star experience! We stayed in a Junior Suite – spacious, stylish, and with an incredibly comfortable bed. The only minor drawback was that the soundproofing could be improved. The evening piano performance with complimentary drinks and canapés was delightful. Staff were very frie…

The Capella hotel is at the top level in Hanoi, for me better than the Sofitel Legend Metropole. All is luxury, service is exceptional. I have a diner at the Backstage, good experience, the breakfast is also a very good experience of top service.

Helen was excellent, one of the best massages I have ever received. The pressure and focus points were exactly what I needed to rejuvenate while on vacation. Helen is the best, go to Helen for your vietnamese massage. The hotel and amenities are truly 5 star and above. This is the only place I will…

Definitely my favorite hotel in SEA. From the arrival to the departure was just too perfect. The staff’s are super friendly and helpful. The breakfast is super hearty and yummy and the cocktails at the lobby lounge were fantastic! Almost flawless! Highly recommend!

A flawless experience, thanks to Huad and the incredible team From the moment I arrived, I was welcomed with warmth, attention to detail, and genuine hospitality. A special thank you goes to Huad, whose professionalism, kindness, and thoughtful service truly elevated my entire experience. He went a…

Capella Hanoi – A Theatrical Gem in the Heart of the Old Quarter In the bustling streets of Hanoi’s Old Quarter, the Capella Hotel Hanoi stands as a work of art — a place where luxury hospitality meets dramatic storytelling. Designed by the renowned Bill Bensley, the hotel is a visual feast, inspir…

Really enjoyed the sauna steam and cold pool at the Capella Spa. Pampered by Hoa D and Minh A who prepared a lovely drink for post sauna hydration and some homemade chips! The sauna and steam rooms were just right temperature and luxurious and clean. The cold pool was just perfect after the hot room…

A wonderful hotel — we really enjoyed our 3 nights at Capella. The breakfast was excellent, and the service in the hotel was top-notch. A special highlight was the day trip to Ninh Binh – one of the best experiences of our trip. Huge thanks to our wonderful guide and driver. I also highly recommen…

Where to begin? We were spoiled endlessly throughout our stay here in Capella! We almost didn’t want to leave the hotel to explore the city on a daily basis. First and foremost, the staff were the best! They were all very helpful and friendly. From the concierge to the spa attendant, they were all…

Amazing experience at the spa of Capella here. I got a should pain and select muscle relief massage. Therapist Hoa Do is really nice and helpful. I feel much better after massage. 5 star and strongly recommend.

Capella Hanoi What impressed me most was the outdoor café, Diva’s Lounge – a classic European corner nestled in the heart of Hanoi. Artistic wrought-iron chairs, sleek black umbrellas, vibrant red flowers... all come together to create a poetic and refined atmosphere. Sipping morning coffee, readin…

I recently had the pleasure of staying at Capella Hanoi, and I must say, it was an exceptional experience from start to finish. From the moment I arrived, the staff made me feel genuinely welcome with their warm and professional service. Every detail was attended to with care and consistency, reflec…

Great experiences , even with kids. The staffs are so helpful , considerate and attentive. They will actively help to kids friendly setup of the room even helping me manage the wet swimming suit. The free flow of drinks and live band are expressive and my kids do enjoy the sweet treats and activitie…

We spent one night at the Sofitel and then three nights at the Capella before heading back to the U.S. and wow, the Capella was exceptional. From the room to the service to the food, everything was top-notch. We stayed in the opera suite and the decor was exquisite. Truly one of the best hotel exper…

Such a lovely stay at the Capella! From first to last, every detail is on- brand for quiet, elegant luxury. The staff and kind, thoughtful and helpful, and the service includes consistent small surprises like house-brewed kombucha and daily fresh fruit. Their breakfast selection is delightful and ha…

Service is top-notch—staff are friendly, attentive, and go the extra mile. The restaurant serves delicious Vietnamese cuisine in a stylish, cozy setting, and the lounge is great for drinks or afternoon tea ( FREE CAKE & COFFEE WHOLE DAY, WHAT A TREAT. ), shout out to Daniel & Hue, who took care grea…

Wow and more wow! I am fortunate enough to travel around the world for both business and holiday. This hotel is quite easily the best city based hotel my wife and I have ever experienced. From the moment we arrived to the moment we left, after three nights in Hanoi (to then return later in our trip …

Best hotel I’ve ever stayed at. Mind blowing service and attention to detail. Art in every corner and ceiling you look. Rooftop bar is a must too. The massage service is absolutely elite and a must do. Not sure I’ve had a better massage anywhere else in the world. Hoa D and Tuoi were our therapists…

It was our first time staying at Capella Hotel in Hanoi, and it was truly a wonderful experience. A special thank you to Stella at the front desk — her service was incredibly warm and thoughtful, making us feel genuinely welcome and leaving us with unforgettable memories. We also dined at the Backs…

We had a fantastic stay at Capella hotel. From the warm welcome to the easy checkout, the service was excellent. The hotel is very stylish, and the rooms are very clean. The room service was especially good. Breakfast was one of the best we’ve ever had at a hotel, lots of choices, everything was f…

Exceptional massage - likely the best of my life. We had a hybrid of the Vietnamese and muscle recovery massages and it was all perfect. Helen is exceptionally talented and was very attentive to my preferences. I may need to book another massage during my stay!

It is a luxury boutique hotel. It is a 5-star hotel and you could say that it is good because it is expensive, but this place is really beautiful and has a luxurious interior and service that is different. Everything was satisfactory and it was hard to find any inconveniences. All the staff were fri…

My family and I are actually still at the Capella Hanoi but I had to rate our spa experience from today. My husband, daughter and I all agree our massages were the best massages we’ve ever had. Just incredible. Every detail was thought of and we so appreciated it all but the 90 minute massages were …

An amazing hospitality experience that is unique in it's kind and worthy of Capella's reputation as THE best hotel brand in the world. From the moment I got picked up from the airport to departure the service was personal, easy going and yet respectful. Food and Beverages were top, rooms full of lit…

Amazing hotel. The services for a 50-room hotel surpass what the Metropole across the street offers with hundreds of rooms. If you would like to get in better shape, I strongly (pun intended) recommend getting one of their personal trainers. We got Vuong for every day of our trip and he was outstan…

I dropped by Capella Hanoi for the first time because its classy look from the outside totally drew me in. The afternoon tea experience turned out to be amazing! Chiến and Nhi were super friendly and sweet, they gave me great recommendations and even shared some fun facts about the hotel. The Diva t…

Just got back from a lovely trip to Vietnam and will fondly remember the Capella Hanoi. Capella hotels are hands down my fav hotel chain and I’ve stayed in several so far. I will always choose to stay there over anywhere else and for good reason. The personalised luxurious experience I get is what k…

The spa and treatments were first class. So personalised. We had the place to ourselves which was surprising given the quality surrounding and service. I had the signature Vietnamese massage - how was it? I have no idea, I was asleep within minutes! We started with a sauna and steam room, compliment…

We had the best overall hotel experience at Capella. The service is absolutely top notch. The staff think of everything and are extremely friendly. The breakfast (including the restaurant staff) and drinks and snacks were all fantastic. I had a great massage from Helen and at the gym, was treated to…

Such a wonderful stay at Capella, five out of five on everything. We stayed for 5 nights and had breakfast and several other meals on site, at both the Vietnamese restaurant and their Michelin star rated Japanese place. The food is exquisite! The staff was very friendly, hospitable, and accommodatin…

Our recent stay at the Capella Hotel Hanoi was nothing short of extraordinary. As seasoned travelers who have had the privilege of exploring the finest hotels worldwide, we can confidently say that Capella stands out as a true masterpiece of hospitality. From the moment we arrived, we were captivat…

Capella Hotel in Hanoi has its highs and lows. The positives? The restaurant is top-notch, with a fantastic chef and food that honestly ranks as the best I’ve had in Hanoi. The architecture and decoration also stand out; the ambiance is elegant. The general service is attentive and great—except for …

The service and food were perfect. My issue is the design of the hotel and room. We were fortunate to be upgraded from a suite to the penthouse suite which was a little over 100m2 with a large outdoor terrace and jacuzzi The room had so many things inside of it that it felt overwhelming and was eve…

I am writing this review as a guest who has previously experienced Capella’s services and dined at the Backstage restaurant. I was truly impressed and satisfied at that time, which is why I decided to host a private dinner for my own clients at Backstage. Unfortunately, the contact persons assigned…