We had good breakfast and nice service. Bigger Hotel with beautiful rooms. People are very kind, the pool is cool. Gym is good and Kelly from kids care played active and nicely with our kids. Thanks.
Wyndham Royal Beachfront Resort
Wyndham Royal Beachfront Resort — отличное место для семейного отдыха у моря недалеко от Хойана. Здесь вкусные завтраки и очень душевный персонал. Но до настоящих пяти звёзд курорт немного не дотягивает: есть вопросы к уборке номеров, цены в ресторанах кусаются, а иногда случаются недопонимания с гостями.
✓Что нравится гостям
- Завтраки — отдельная гордость: шведский стол радует выбором, есть местный фо и бань ми, кофе от бариста и блюда без глютена.
- Территория огромная: несколько бассейнов, свой пляж и ухоженные сады — даже в высокий сезон не ощущается толпы.
- Персонал везде приветливый и заботливый: особенно хвалят команду детского клуба, ресепшн и официантов.
- Номера и виллы просторные, многие с видом на море, удобные кровати и продуманная планировка ванных — например, ванна стоит прямо рядом с душем.
- Есть бесплатный трансфер в Старый город Хойана и напрокат велосипеды — удобно добираться до объекта ЮНЕСКО, несмотря на тихую локацию.
!Стоит знать
- В некоторых номерах нет отдельной душевой кабины — только ванна с ручным душем, а из-за открытой планировки или шторок нет уединения.
- Еда и напитки в отеле сильно дороже, чем в соседних кафе: пиво может стоить в четыре раза больше.
- Тренажёрный зал маленький, душный, с протечками и сломанным оборудованием — явно не тянет на пятизвёздочный уровень.
- Бывают нестыковки в сервисе: например, во время завтрака торопятся убрать посуду, детский клуб работает медленно, а в плохую погоду с гостями общаются путанно — это мешает ощущению роскошного отдыха.
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Hotel highlights
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Rating breakdown
Отзывы гостей
We had a wonderful stay at this hotel and would definitely recommend it, especially for families with children. It is an excellent choice if you are traveling with kids. The hotel has multiple swimming pools, so there is plenty of space for everyone to relax and enjoy. There is also a playground an…
This is our first time staying at a resort with its own private beach. We are very satisfied with the pool and the beach. It’s a really good deal. We also like the pho and the mini banh mi in the breakfast buffet. I was surprised that they have baristas serving latte/mocha etc. in the buffet. We d…
An absolutely stunning hotel in Hoi An. Thank you to Brian, villa host, Hung, and Vinny, ass. restaurant manager, for making our stay exceptional. You guys are fantastic. Thank you from the Andersen family.
Lovely, cosy clean hotel with friendly staff. Our kids love bathtubs, and the ones in the hotel were perfect as the shower is right next to it so when the kids splashed water outside the tub, we didn’t have to dry the floor as it went straight into the shower. Very clever! The hotel is located a min…
Wonderful staff who are so kind, helpful and smiley. Very clean everywhere. Fabulous spacious room, gigantic bed, beautiful linens. Loved it!
Being an Apartment Owner at the resort I am clearly biased. However, having returned to this place evey year since it opened 4 years ago I have a unique perspective. The Wyndham Royal Hoian has come a long way and is now becoming a powerhouse of a resort in this part of Hoi'an/Danang. It's location…
I loved staying here! The room was great, breakfast was yummy, and the pools and beach were so fun. Very kid friendly!!
The hotel is exactly as shown in the photos – truly beautiful. It features two large swimming pools: one located right on the beach and another situated a bit further back in the property, offering a great variety for guests. The beachfront area is absolutely idyllic and perfect for relaxation. Hi…
Royal Beachfront Resort & Villas in Hoi An truly deserves 5 stars and more. My family and I stayed in a 3-bedroom beachfront villa and it was stunning—spacious, modern, elegant, with a private pool and a peaceful ocean view. Falling asleep to the sound of the waves was pure bliss. The resort offers…
I stayed in several Wyndham hotel and resorts but this is by far the most beautiful.It’s a huge property with 69 villas with amazing view ,the entire property is stunning.I had a villa with private pool ,3 cozy bedrooms .All customer service is exceptional,everyone is welcoming and making your expe…
Staff couldnt do enough for my wife and I. I had an accident which my wife had dressed, the receptionist took one look and called the nurse, she checked wound redressed and said when it needs redressing just call. The food was fantastic, had my favourite fresh spring rolls and again the staff were g…
Great resort on the beach. Location a bit off, but very calm and quiet. There is a sweet little village 20/25min walk where you can have great food, coffee and drinks. Don’t eat at the local place to the right from the entrance. The burger place on the other side is ok. The best is restaurant Social…
We stayed 10 nights at this beautiful resort and had a fantastic experience, largely thanks to Brian, the manager. He was wonderful, professional, and genuinely caring throughout our entire stay. Brian went above and beyond to help us with every request, always being friendly, responsive, and extre…
My experience with this hotel began when I booked a Premier room and arrived during rather bad weather. Naturally, the hotel itself didn’t make a good first impression. I was expecting a true five-star hotel — a place where you can simply dissolve into the atmosphere and enjoy my birthday. Yes, I ca…
Such comfortable beds firm but not hard. Quality bedding and provided the BEST night sleep. The location is quiet and away from the main road. There’s various places to enjoy the beach or the pool and doesn’t feel crowded at all.
It's a great property to stay if you want a mix of both beach experience and not be far away from the old town. The beach is nice property is vast and the rooms are nice and large with a sea view. The hotel shuttle is not very convenient since it's only twice a day but getting a grab from the hotel …
My stay at Wyndham Beachfront Hoi An was truly enjoyable and relaxing. The hotel boasts a beautiful beachfront location, offering a peaceful atmosphere that perfectly suits a resort getaway. The room was spacious, clean, and well-designed, with a stunning sea view that made mornings and sunsets esp…
Wyndham Hoi An is a true gem. The rooms are plush, beautifully finished, and instantly relaxing, and the breakfast buffet is outstanding with something delicious for everyone. But the real highlight is the people. Every member of staff is genuinely warm and welcoming, from reception to the waiting…
Perfect location, only 15 min drive from the old Town and on the beach so you can enjoy your downtime. The rooms are huge and really stunning, if I could give the service 10 starts I would. The manager Brian, is so accomodating and helpful upon check in. Peter who works in the restaurant is so lovel…
We had an amazing experience at this resort. We had a super relaxing time was had at the resort - superb buffet breakfast and swimming/beach time !
We had a great experience celebrating new years at Wyndham Resort. We stayed for 3 nights with our kids and they enjoyed the beach, pool and outdoor activities. Its the best place for families. Very close 10 min drive to Hoi An old town and beach location is perfect. The villas are just so beautiful…
We had such a fabulous holiday at Wyndham Hoi A Royal Resort. The staff were amazing, very attentive and so friendly. The breakfast staff in the pool restaurant and the beach bar staff (HOA) were particularly excellent. Thank you for a wonderful stay.
Loved the room and services from staff. The breakfast buffet is delicious. Relax on the hammock or the reclining chairs to watch ocean and enjoy the sea breeze is priceless. A bit unfortunate of unable to swim in ocean due to strong waves.
This place was terrific. We were a family of 4 with kids (12 and 10) and the place was much nicer than photos and YouTube videos. We stayed in a 2bedroom villa which has their own breakfast area and pool. The facilities were incredibly clean, the property and amenities like pools and fields were la…
Thank you so much Anna for looking after kids. Kids were playing in the play area and you being taking care of them and playing with them. Really thankful to you for all the efforts and making the place so playful for the kids. Whydham resort Hoi An. Love it
Great amenities, very clean, lots of activities for kids especially when it’s raining. The staff at the kids clubs are so nice to the kids, kept them entertained for a long time. Specially thanks to Anna from kids club for always playing with my kids
Suong Spa Manager, Tram front desk, Hotel Manager, restaurant and housekeeping staff, and more made for an unforgettable experience. The Christmas tree lightening celebration upon arrival was a special and fun touch. Thank you so much for your kind Viet hospitality❤️ We hope to come back very soon. …
Hotel staff were really friendly and nice. Service was excellent, and we always got what we wanted! At the eatery, Vi was excellent with her egg-cooking skills, and Peter was really engaging and friendly. Definitely recommend the stay here!
Our stay was truly wonderful! We were delayed at the airport for quite a long time due to immigration, but the hotel’s shuttle driver and staff Quyn waited patiently for us, which was very thoughtful. Upon arrival, we were pleasantly surprised to receive a free upgrade to a villa. The space was amaz…
In my entire life I have so far been to a few 5 star hotels and resorts. But being at Wyndham in Hoi An is by far the best experiences I have ever had and I don't think it can ever be better anywhere else. Listed below are the reasons why: 1) The staff service was excellent in every way. The staff …
Our stay at the Wyndham Royal Hoi An was entirely unplanned, as we were relocated there by their sister hotel due to flooding. At first, we weren’t sure if it was the right choice since we had hoped to be based in the old town. However, any initial doubts quickly turned into excitement and a sense o…
This hotel is brand spanking new. The decor in the rooms is meticulously thought out and right on trend. The staff are eager to help and welcome you. The food was spectacular. We visited during the floods in Hoi An and so it was very quiet in the hotel. The location is a little remote but they do …
This hotel turned out to be a great place to stay. One thing to note, some if the rooms do not have North American style showers. Our first room had a tub with a very short wand attached at tub level. Make sure to ask for a "stand up" shower or you could be squatting in the tub. We asked for a new r…
The hotel is beautiful and comfortable and the rooms are well equipped. The staff are very friendly. Special thanks to Mr. Trịnh (I think he works in the restaurant) for being so helpful and attentive throughout our stay from room service to breakfast. He was consistently warm and enthusiastic with …
This is a beautiful hotel with helpful, polite and hardworking staff. It is a 15 minute drive from Hoi A but provides a shuttle bus. It is also easy to arrange a Grab pickup and drop off for small cost.
I stayed at this hotel on my first trip to Vietnam. The staff was kind and good at English. Thank you for the kind explanation even though it was the first evening. I also appreciate the staff who greets me with a smile every morning. I recommend this hotel.
Great hotel with excellent service and delicious food!I originally booked a room without an ocean view because the app showed balcony photos overlooking a tropical forest. However, when we arrived, the actual view was quite disappointing : just some abandoned houses and construction (see the first t…
Loved the service and staff, but location is 13 minute drive from ancient town for all the tailoring and shopping. Staff made up for this by being very hospitable and helpful! We originally stayed at the sister hotel, The Royal, but were flooded and so were transported to the Wyndham. Transition wa…
Despite some inconveniences, the staff were incredibly friendly. I especially appreciated the cute little staff at the desk. I'm also grateful to the manager for his consideration until the day I left.
Stayed here for 5 nights recently. Our party of 4 adults were given a two bedroom executive suites. One bedroom was way too small for two adults. So we requested to change to a two bedroom apartment instead. The front office manager Steven was very helpful. The room was wonderful with a view of the…
Lovely beach hotel. We stayed here as part of our 3 week trip. Most of our trip was in the city so this was a welcome break from the hustle and bustle of the cities. Relax near the beach or by the pool it was all peaceful. We ate in the hotel one evening and what we had was really good.
The rooms were beautiful with large comfortable beds and amazing views! Staff were polite and helpful! There were two large swimming pools to choose from. Local food was easy to find nearby, and downtown Hoi An was just a short taxi ride away. Food and drinks at the hotel were a bit expensive, but t…
Splendid Hotel . Beautiful Private Beach facing the Hotel back entrance. Staff was efficient. Thanks to Steven Front Desk Manage and Dung front desk exec for arranging our request for a bigger 2 bedroom family suite. Infinity pool is facing the beach and the food was good. Highly recommended.
Lovely place, lovely restaurant. Great shuttle that takes you into Hoi An and brings you back, although taxis are cheap enough, 10 minutes to town. Can't fault this place, the beach and beach restaurant just perfect.
I had a wonderful stay at Wyndham Garden Hoi An! The hotel is peaceful, clean, and perfectly located for both relaxation and easy access to the old town and the beach. I’d especially like to thank Front Office Manager Steven for his warm hospitality and constant attention to guest comfort. He truly…
A fantastic breakfast experience at the hotel! The food variety was excellent, with high-quality ingredients and something for everyone. A special shout-out to Thao from the restaurant staff. She provided impeccable service—always smiling, incredibly proactive, and very kind. Her attention to detail…
Having arrived at this hotel for the first time on holiday, we were pleasantly surprised. The design of the hotel, the rooms with snow-white linen, comfortable beds, well-kept grounds, a beach with white sand, a gym, a jacuzzi, playgrounds, swimming pools, restaurants with excellent breakfast and di…
Honestly we had the best time at the Wyndham Royal hotel. The staff are exceptional, always friendly and polite. The hotel is very clean and the facilities are well managed and maintained. The food is pretty good all round - we had a package with Luxury Escapes, and although the inclusions are limit…
I had an amazing stay at this amazing resort, great view of the beach in the ocean view room, and great private beach to enjoy. Service was really pleasant and the breakfast at this place is top tier in Danang Hoi An area - you know its a five star hotel when they serve you proper bacon. Ân served u…
We had a wonderful stay at this Wyndham. From the moment we arrived, the experience was warm and welcoming. The resort itself is beautiful, well-maintained, and perfectly located by the beach, offering both relaxation and convenience. A special highlight of our stay was the exceptional service from…
We had an amazing experience at Wyndham Hoi An. The resort is beautiful, peaceful, and right by the beach. A big thank you to the receptionist for the warm welcome and smooth check-in, and especially to Hoan Dung, who was incredibly kind and helpful throughout our stay. Her hospitality made our visi…
Staff,food, amenities are all excellent. The lobster buffet had great value on seafood. Pools and gym were clean, and the beach was beautiful. Just make sure to not accidentally take or lose anything.
Absolutely brilliant hotel. Fab location with gorgeous rooms. The staff are so lovely. Very friendly and helpful. A special mentioned to Vi who really looked after me at breakfast making me a gorgeous omelette each day. Can’t fault the place. Highly recommend and would definately stay again if we co…
We had the most amazing stay at the Wyndham Hoi An Royal Beachfront Resort! From the moment we arrived, everything exceeded our expectations. The property itself is stunning — the location is perfect, right on the beach, and everything was spotless and beautifully maintained. What truly made our st…
The perfect mix of beachside bliss and historic charm. The resort is right on An Bang Beach, yet only a 15-minute ride from Hoi An Old Town, so you can easily enjoy the peaceful oceanfront in the morning and wander the lantern-lit streets by evening. The facilities are top-notch, from the pools and …
We had an amazing stay at the Wyndham in a 2 bedroom suite in the hotel for ten nights. Huge space for a family of four in the two bedroom executive suite and including breakfast it was excellent value for money. The hotel is in a quiet location but with An Bang nearby and restaurants doing deliver…
The beach resort is absolutely beautiful. We loved it. We stayed in a villa and really enjoyed our time there. The rooms are spacious with beautiful designs, and very comfortable too. Each villa has its own private pool. We also loved the seaside pool area, where they showed movies in the evening. …
Our stay was absolutely perfect. The two-bedroom villa with a private pool was spacious, luxurious, and beautifully designed, offering both comfort and privacy. The resort’s beachfront location provided stunning views, and the staff went above and beyond to ensure every detail was taken care of. Eve…
We were here during one of the hardest time in Danang/Hoi An due to the rain and flood. The staff were very accommodating and helpful with arrangement of the rooms and transport. I’m so glad my first hotel was with them, extended another night here. Their restaurant serves amazing food too.
Great location close to Hoi An and An Bang beach. Clean. Breakfast buffet service cancelled be improved - servers were quite aggressive in cleaning up, took away our full plates of food a couple times while we went to take our coffee, and also one time trying to take away my plate when I was still e…
My friends and I had a great time staying at one of the villas. The villa was clean and spacious and had a nice pool. Brian, the hotel manager, made sure everything was clean and comfortable for us. The breakfast buffet was excellent and we all wish we stayed at the hotel longer. The only thing that…
Wyndham Royal Beach Resort Hoi An offers an exceptional beachfront location right on the stunning An Bang coast. The resort feels spacious and relaxed, with two beautiful pools, generous open areas, a lovely relaxation zone, and never feels overcrowded — perfect for unwinding. Rooms are very comfort…
Overall, this resort was closer to a 4-Star than a 5-star. We did very much enjoy our time, however a few things could be improved to elevate the experience. We loved the spaciousness of the rooms; the resort size (not too big or small); the cleanliness of the resort; proximity to the old town; and…
Overall, the hotel was okay, though it didn’t quite live up to what I receive usually from a five-star property. The hotel feels somewhat dated, and the general attention to detail could be improved. For this level of service, a good four-star hotel would offer a very similar experience, so I person…
We stayed in the 2 bed ocean view room. If I had my time again, I think I would choose the villa option. Pools are beautiful especially the pool at the back near the beach. Happy hour makes cocktails well priced. Buffet bfast is insanely amazing. About a 10 min drive to ancient town and 40 mins to t…
Beautiful resort style hotel. We got the deluxe room, which was a good size. I think the regular rooms would be a bit small. While the room was very nice, like most of Asia, it has an open concept bathroom which doesn't leave much privacy when you need to go. It also feels a bit like the never f…
The room is quite small. Although the hotel is newly built and clean, it felt even smaller than a budget city hotel that costs around 50,000 KRW for a short stay. Considering the price and concept, this was hard to understand. The shower room has a design issue where water easily overflows, which wa…
Stayed 2 nights in a 2 bedroom garden villa. Don’t like the layout/design of the rooms; the 2 bedrooms and living room are all separated by open space, not conducive for the whole family to get together. The villa is using heater to supply hot water. The heater used is too small, only can supply …
Wyndham Hoi An situated app. 7KM from central Hoi An city. Rooms are spacious with all amenities. Our room was ocean view. Had excellent view of ocean from balcony. One missing main item no Shower Facility in Bathroom. Only bathtub. For taking bath you need to sit in bath tub and take bath. This was…
This is a tough review. The service is outstanding (Thank you Tony your smile made a great day even brighter) The food was of an excellent quality. The but is while the staff (including the grounds staff) do an outstanding job. The property owners need to update the interiors of what can be a five…
It’s a nice place to stay at if you are one for beaches and would like to take a stroll in the ancient town every other day as it is only a 15 minute shuttle drive away. Surprisingly good breakfast food. Direct access to the beach from the resort. There is definitely room for improvement though for …
Nice resort that's right in front of the beach. It has great outdoor facilities, including big swimming pools, a spa, and a nice gym.I was a bit disappointed by the location and the room. It's great to be next to the beach, but there aren't any convenience stores, bars, or nice restaurants nearby. A…
I booked a night at this resort for our final evening in Hoi An, and overall, it was a wonderful experience. The property is expansive, offering all the facilities and amenities one would expect from a 5-star resort.While the location is a bit removed from the center of town, it’s still accessible—u…
Edit: Review changed from 1 to 3 star as the management was apologetic and took 50% off our f&b bill. However our room service plates were still in the garden after 2 nights, and several cleaning and turn down staff walking by them. Original review: My wife and I booked a 2 bedroom villa to get awa…
Wyndham resort Hoi An My wife and I stayed here for a week during our honeymoon. We had a mixed bag stay but wanted to review some of the goods and some of the no bad but I would say areas for improvement. Service from the front desk, concierge and the restaurant staff were amazing. Always trying …
The hotel has a great location with a beautiful beach, perfect for relaxing. The rooms are clean and nicely maintained, which is a definite plus. However, the breakfast experience was disappointing – it felt overcrowded and lacked variety, especially for a five-star property. The food overall wasn't…
Overpriced for the experience beautiful beach & pool, but service fell short The resort is located about 5 km from Hoi An. I stayed for 2 nights, but my first impression was not great at check-in, neither the front desk nor the bell staff seemed attentive. The lobby was simple and unremarkable for …
Terrible. 3 stars max as a hotel. The main building and rooms are next to the road and very loud, including the beach front rooms. You can hear anyone showering or flushing the toilet in any surrounding rooms. Perhaps worst of all is the music. There are 5 songs on rotation and loud speakers at ever…
We stayed in a beach villa. It was great with two beautiful bedrooms and an entirely separate kitchen, dining, living area. The staff at this resort were extraordinary. They are very friendly, helpful and professional. There was a forecast typhoon during the time we were there. We were surprised th…
We booked Wyndham for our family holiday (four generations flying in from different countries). Unfortunately, our experience was consistently poor. Our first villa (Villa 36) had severe sewerage issues. Despite their attempts to fix it, we ended up having to endure the smell for a day. The foul od…
Beautiful hotel amd nice beach. Just not close to town but then again, that the whole point if you choose this hotel. Edit: 09/27/2025. Disclosures, we travel with our Caucasian friends. We noticed the hotel staff is very attentive to the Westerners and very little to NO service to Asian people …
We have just spent six nights in a three bedroom villa. Having stayed in many 5 star resorts I can truly say this is not worthy of the stars. - Check in was slow, no eye contact or recognition from staff to say we will be with you shortly. They all looked harassed and out of their depth. - Welcome …
The good: • Early check-in was a nice touch, much appreciated after a long journey • Great location — the beach here is quieter than other areas and still only a short ride to Hoi An • The beach area itself is very nice and well set up • Rooms are clean and well maintained The not-so-good: • Very f…
We stayed at Wyndham Hoi An Royal Beachfront Resort & Villas as a family traveling from Singapore with young children, and unfortunately, we were quite disappointed with the overall experience. From the moment we arrived, things felt underwhelming. The lobby is very dated, and while there’s air-con…
The AC in building A is moldy! It stinks a lot, we only lasted 1 day, and in the morning when we moved out the staff had opened every room window and door in the building, I suppose to air the rooms out. They all stank of mold too, so the whole building is affected! Terrible maintenance of the AC. …
We stayed at building A and it was totally misrepresented! It is advertised as part of the hotel and is not. Trying to get any basic amenities for the rooms was a nightmare! The people at the main building treated myself and my friends as if we were the black sheep of the family! I would never recom…
all the staff from receptions, restaurant, and room service are so unfriendly. no smile at all, bro the price i paid is not cheap and i stay here for 4 nights. it's normal if i expect more, but i won't come back to this place again.
The hotel garden and the beach are nice. That's it. #The location: The Grand Mercure = closed, The Pearl = apocalypse (see Google), across the street The An Heritage = ghost town, the beach to the right and left is full of trash. There are better and more beautiful places in this world.
This is the first time I have been catfished. The place looks nothing like the photos. So the hotel is NOT good. Not a good condition at all. VERY BAD. But the staff are incredible. So you have a hotel in terrible condition with the most amazing professional staff. What was looking like the worst Ch…
This was a very unpleasant experience. - all pictures advertised were misleading. It seemed to only capture the villas and its facilities rather than the hotel. - When we arrived late at night, they informed us for the FIRST time that no outside food would be allowed on the property however their k…
Our hotel in hoi an wasn’t open yet due to floods so they put us here for one night in a beautiful room with a great view and offered us a free dinner or massage. When we checked out they said the free dinner had to be ordered from a special menu (which they never told us at check in or at restauran…
Don't bother paying for the villas. Maybe this hotel is worth the price if you're in a room and paying 2 million dong/night. Not so for the villas. They're priced high (and it's a 5-star hotel, right?) so you expect 5-star. Nothing about this is 5-star. - Room service food quality is low. I got a …
This hotel plays piped piano music right outside my window so loud that it wakes me up every morning. I have asked them 5 times to turn it off and they say yes, ok but then every morning it wakes me up again. it is unbelievably annoying. I suggest not to stay here if you enjoy sleeping.
Room is spacious but not clean. A lot of insects in the room - killed 3 bugs and 2 mosquitoes within 1 night, one even was on the pillow before we used the bed. Room is not soundproof, you can hear the sound of cars beeping late at night and in the morning. Housekeeping service was slow, I asked for…
Second time staying here and both times were a disappointment. As a Wyndham Diamond member, my upgrades were refused—first with the excuse that the room was “too spacious for one person,” and now because my friends “didn’t need” a better room. We would have gladly taken the upgrade either time. On …
Nice rooms and resort. But charge way too much for food and drinks. And no fridge in rooms. Just a cooler. Breakfast included was good. But do not drink, do not know how 5 times street price is justified. Is a big busy resort. GREED. Too far from ancient town.
My recent stay from August 7-9 was a huge disappointment, especially for a supposed 5-star resort. The villa itself had a terrible plumbing issue—the toilet overflowed and sewage ended up all over the bathroom floor. They moved us to a new villa, but that's all they did to make up for the disgusting…
I've never heard the word no so much at a 5 star resort. The service was anything but 5 star. Everything was too hard. We had inclusions from luxury escapes and for our meals we were given a separate menu woth the smallest of servings. The messed up our booking with we checked in. We couldn't make a…
Disappointing Experience – Poor Service and Hospitality Our stay at the hotel was quite underwhelming, mainly due to the unhelpful attitude of the reception staff. While we understand there was a language barrier, the staff made no effort to assist us - even when we tried using Google Translate. I …
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