Sofitel Legend Metropole Hanoi

Excellent stay while visiting our beloved Hanoi. The team at Sofitel are excellent and I truly appreciate their warmth and enthusiasm everyday. I butler was the lovely Haa, who was excellent with us from when we arrived and throughout our stay. A professional and a wonderful caring member of the te…

It's the little touches in this hotel that make it exceptional. The greeting and tea on arrival, tour of the entrance, hallways and bunker used during the war, room service , the quality fixtures in the hotel and beautiful room, the service is exceptional everywhere. The gym is well equipped and aga…

I love this hotel as its perfect location for those who wanted to have a great experience of Hanoi centre. A walking distance to the charming Hoan Kiếm lake and the busy old quarter. The room is not spacious but has excellent quality with nice soft pillows, mattress and I loved nespresso coffee caps…

We were greeted and treated like royalty throughout our stay. Joy, was the person who greeted us and was present throughout our stay (lucky for us). Have recommended your hotel to friends going to Vietnam. Would go back in a hearbeat!

Airport pick up and drop off from hotel staff, excellent rooms on 6 & 7th floor - very happy. Le beau liều restaurant (I’m probably not getting the spelling right), never ceases to disappoint. The main restaurant (by the pool) and the pool bar could do with a think about upgrading - that’s my only…

This is an extraordinary hotel. Without being the least bit tired or out of date, the hotel manages to convey you back to a bygone era straight out of a black and white movie. Spotlessly clean, meticulously maintained, every whim attended to with brisk service. Stay here.

The hotel is located in the perfect area of Hanoi. You can walk to most areas. The food and service is outstanding. Had the best time!

Wonderful experience. Staying at the Metropole was like stepping into a 50’s movie. From the moment you arrive, greeted by classically uniformed valet and bell staff. You can feel the French influence. The service, the facilities, everything, amazing.

One of the nicest hotels I’ve stayed, staff were so friendly! Mikey was a great guide to the wartime bunker. Great hotel for luxury and history.

Great hotel, rooms, service, food, cocktails and spa. Tan is great! Took very good care of us. Will be coming back! The staff at Angelina are top notch! Tao, San and Ethan made us feel right at home and provided a great experience!

Our stay at SofitelLegend Metropole Hanoi was truly special — not just for the beautiful surroundings, but for the caring staff who made us feel at home every single day. Their warmth and attention to detail turned a trip into a memory my wife and I will always treasure.

We spent the last two nights of our honeymoon here and it was primer luxury. A wonderful experience, the staff was so helpful and kind. The food delicious, and the service and room acomodations were and exceptional.

This is hotel is not just a place to sleep — it’s a living piece of Hanoi’s past. The preserved architecture, the vintage photographs / memorbilia lining the corridors, and even the wartime bunker tour all contributed to a sense that you’re participating in a meaningful part of North Vietnam’s histo…

My stay at the Sofitel Legend Metropole Hanoi was nothing short of extraordinary. From the moment I arrived until the second I checked out, I felt truly pampered and valued. The staff here go above and beyond; their attention to detail and genuine hospitality made me feel like royalty. It wasn't jus…

My all-time favorite hotel in Hanoi 💘. Sofitel Legend Metropole Hanoi has a truly timeless, elegant atmosphere and the service is consistently excellent. A personal highlight for me is the Charlie Chaplin Cocktail—a lovely tribute to Charlie Chaplin and Paulette Goddard, who famously honeymooned he…

A magnificent stay and impeccable service We had a superb stay at the Sofitel Legend Metropole Hanoi. A big thank you to all the staff for their professionalism at every level; the service truly lives up to the hotel's reputation. We also very much appreciated the comfort and charm of our beautiful…

I had an exceptional experience with the gift proposal service at Sofitel Legend Metropole Hanoi. Everything was arranged with such elegance and attention to detail, far exceeding my expectations. A very special thank you to Nguyen Thi Yen, whose outstanding assistance truly made the difference. Sh…

Old world grandeur is my best description of this property. The staff here are exceptionally well trained but also genuinely friendly, which we really appreciated. Service was almost always prompt. We loved staying here - from learning about the war history to the traditional but elegant uniforms of…

Beautiful hotel in the French Quarter perfect location to explore the city. The rooms were outstanding and the service was even better. We will definitely return on our next trip to Hanoi.

Highly recommend this hotel—absolutely amazing customer service. I will definitely be coming back. Bach Ngoc Duy, the duty manager, was extremely helpful throughout my stay. I stayed for a total of three nights, and even the restaurant waitress remembered my name and room number, which truly impress…

Big applause to Mi Key, our lovely butler who gave his best to assist us during our stay. The hotel is located really in the city center so close to everywhere and once we enter the hotel we can feel the luxury feeling from the quiet and relaxing ambiance. We got the access to the Club Lounge and as…

We stayed here two nights in the Heritage Wing. From start to finish the experience at this hotel was incredible. We were greeted by a host at check-in who sat us down and gave us tea whilst the staff checked us in. The room was amazing and because we had a room which gave us Club Metropole benefits…

We stayed for two nights at the Sofitel Legend Metropole Hanoi and had an excellent experience. Our Heritage Wing Grand Premium Room was spacious, elegant, and very comfortable. Dining across the hotel was consistently very good — we especially enjoyed Spice Garden, Bamboo Bar, and Le Club. The staf…

Beautiful hotel with a lot of history. Had a couple of miscommunications with the staff whose English wasn’t the best, but Mikey saved the day. He was very helpful and went out of his way to make our stay special. Will be coming back and recommending to our friends. If you’re staying here, ask for M…

We had an absolutely wonderful experience The service was outstanding from the moment we arrived. The room itself was stunning – beautifully designed, luxurious, spacious, and very comfortable. The welcome treat was a lovely touch that we really enjoyed. The staff were genuinely exceptional – always…

Wonderful heritage listed hotel in an excellent location. Excellent service and friendly attentive staff. Would definitely stay there again. Only criticism is that Le Beaulieu poor value and not Michelin Star standard

I have been visiting Le Club Bar at the Metropole Hotel Hanoi every day during my stay, and I can confidently say the experience has been exceptional on every level. The food is outstanding — consistently high quality, beautifully presented, and a pleasure to enjoy. The ambience is equally lovely, …

A truly beautiful and perfectly located hotel in the French colonial style. By no means inexpensive (indeed, very very expensive) but exceptionally beautiful with first-class service. Definitely unlike any other hotel.

What a wonderful place. This historic hotel radiates sincerity and quiet confidence. Beautifully designed, impeccably clean, with an excellent breakfast buffet. If you’re having a bad day, simply walking through the doors and being met by the staff’s genuine smiles will lift your spirits instantly. …

Unique experience: I was given a pastry by one of my guests; she bought it at a 5-star hotel. It was delicious, delicate, and not too sweet. I'll go try it in a few days.

My husband and I had a wonderful dinner at the hotel. The food was absolutely delicious and exceeded our expectations. The staff were very friendly, and one staff member kindly helped us take many photos, which made the evening even more memorable. In particular, Mrs. Van Anh enthusiastically sugges…

Everything about this hotel screams timeless elegance and rich history. From check-in to room service to dining, every interaction with the staff was handled flawlessly and meticulously. I would definitely come back. Special thanks to Huy at the reception for a great conversation and Chúc for helpin…

Staying at the Metropole Hanoi was like a dream, pure luxury and service at the utmost level. The service staff were all so nice, happy all the time, and so accommodating to whatever we needed.

Loved staying at the Metropole Hanoi ✨ Such a beautiful, classic hotel with amazing vibes. The staff were super friendly, the rooms were gorgeous, and the food was so good. Definitely a special place that makes you feel like you’re part of Hanoi’s history. Would 100% stay here again!

Our stay at the Sofitel Legend Metropole was the highlight of our trip. The hotel is stunningly beautiful, immaculately clean, and the festive Christmas decor was breathtaking. ​The Highlights: ​Prime Location: The hotel is perfectly located in the French Quarter. It is a scenic 10-minute walk to th…

This is my 4th visit to this hotel in the last 6 years and I keep coming back because it is such an incredible experience to stay here. This time I brought my family over and we stayed in the Opera king room with 2 kids and club lounge access. The room was wonderful and comfortable, the lounge acces…

Beautiful design and location. Staff through the hotel excellent, attentive to guest needs Breakfast buffet amazing, and service very good. Is my third visit and will definitely return. M

Beautiful hotel right in the city center. The suite is spacious, elegantly decorated, comfortable and quiet. We love the festive decoration and the service but above all are the staffs. I have traveled for 22 years all over the world but the service at the Sofitel Legend Metropole Hanoi is one of th…

Best of the best. We stayed at a lot of nice hotels on our trip to China and Vietnam. This was by far the best. I have never received this kind of service at a hotel! It was INCREDIBLE! It was so good it almost made me question why they were so good. I travel for work and stay at least 75 nigh…

Everything was perfect from the start as expected of a luxury heritage hotel. The room was tastefully decorated with modern comfort and yet retained the past. Breakfast spread was lavish with selection of different local noodle dishes to please those keen to sample these famous hanoi local food. The…

We were very happy with our stay at the Sofitel Metropole in Hanoi. The property is elegant and understated — a perfect balance where sophistication meets history. Our room was spacious, comfortable, and wonderfully quiet. Breakfast was delightful, and the service was consistently attentive.

The people in the hotel are amazing, from the front dest to the guest relations. I especially want to thank Mr. Howard to deal all of our requests in a perfect manner. The location of the hotel is the best in Hanoi. We will definitely be there again soon.

I first came across Metropole in 1993 when visiting Hanoi as part of a government delegation. The officials stayed at the hotel but business people at the guest house next door. The guest house had very basic facilities but it did not matter as the impression from that short visit made me want to re…

Stayed last weekend at the Metropole to do some sightseeing in Hanoi. Centrally located, close to the lake and the area was busy throughout the day yet when you are inside the hotel you feel a sense of calm and quiet. Overall great service, attentive staff. Food was good too, enjoyed our two breakfa…

I was not expecting much from this hotel as I am not familiar with the chain— however, the service was top notch and I will for sure be returning if I am ever in Hanoi again. Everyone was hyper attentive to the doors, entering/exiting cars, or any other miscellaneous needs. I have stayed at hotels f…

The Sofitel Metropole Hanoi is truly legendary. From the moment we arrived, every detail felt refined, historic, and impeccably executed. The hotel is stunning—full of character and charm—yet offers every modern comfort you could want. Our room was beautifully designed, spotless, and incredibly comf…

We are a couple in our 60s into the second day of our three night stay. This hotel can only be categorized as no less than stunning. From the point of arrival, to the beautifully appointed rooms to the exceptional service, everything is a 10/10. The personal touch from all members of the staff has b…

This hotel is by far one of the most beautiful hotels I've seen in the area! Everything from check in to checkout was seamless service! Very friendly and accommodating staff! The only reason I didn't give "room" at 5 star is because it was very small for 2 adults and all the luggage for 3 weeks.

Room was quite small, cant accommodate extra beds or American style plugs. Everyone was really friendly, speaks great english and overall food and breakfast selection is amazing. I do have to mentioned that they don’t have the best concierge in my opinion. I was quite excited to hear that this prope…

La Grande Dame of Hanoi - Timeless Elegance! The Metropole Hanoi truly lives up to its reputation as the grande dame of the city. I stayed in the historic old wing, and the charm of these rooms is simply wonderful… classic, elegant, and full of character. Service throughout the hotel was impeccable…

What an experience to have stayed at the Metropole! Hospitality was A+++ and our server Trang at the Club Metropole went above and beyond to serve us. Location amazing and facility is gorgeous. Clean, nearby fancy shopping but also close to old quarters.

Well-trained staffs and most speaks excellent English. Was staying in Heritage Wing and the room was great. Walking to the train street and old quarters takes about 20-25 mins hence we have never took a cab and just walked every day.

Best hotel I have stayed in worldwide. From the moment we stepped out of our car the service was personal and thoughtful. Concierge gave us a private tour of the bunker below the hotel even though the tours for the day were full. We were also upgraded to a suite at no charge since we were only st…

From the moment we arrived at the Sofitel Metropole Hanoi, we were enveloped in timeless elegance and genuine hospitality. The doormen greeted us with warm smiles and were eager to assist with our luggage, immediately setting the tone for what would be an extraordinary stay. Their attentiveness even…

One of the oldest and most consequential hotel in Asia, the Sofitel Legend Metropole Hanoi is the only hotel in Vietnam to have its own bunker, constructed during the war to protect the hundreds dignitaries it has hosted since 1901; from Fidel Castro, Trump, and Kim Jong Un, to Charlie Chaplin and “…

Upon arrival, we were warmly greeted by reception and our butler, Mikey. Our room—upgraded upon arrival—was not yet ready, so we were offered champagne while Mikey entertained us and shared excellent recommendations for the area. He also gave us a private tour of the Path to History and bomb shelter…

The hotel has a very relaxing environment both in service and visually. The club level is a perfect place to enjoy a quite breakfast, afternoon tea and an adult beverage in the evening. The club staff are amazingly helpful with anything you might need both in the hotel and outside information.

I stayed at this hotel during my business trip in Hanoi in September. Although I only spent time in my room at night for rest and sleep, I truly enjoyed the comfortable king-size bed in a clean, quiet room. Each night, I was delighted to find a mini box of fresh dessert, a beautiful rose, and four g…

Wasn't sure what the hotel looked like but goly it sure was very nice. Lots of history and heritage (built 1901!) and renovated 2 years ago. Room is small but very well decorated and designed. Good location and 10min walk to the nearby lake which is very popular with locals and tourists alike. Expen…

Great hotel and the history behind it. The courtyard is nice providing outdoor spaces. Pool is rather small. Rooms and wardrobe are generally smaller than others but comfortable. Breakfast is great but during the stay, there are a lot of tour group staying which can be hectic in the morning and at t…

The Sofitel Legend Metropole Hanoi is the place to stay when in Hanoi. We are in the area often for business and have tried many other hotels. The Sofitel stands out among all of the others. The staff is exemplary, and the accommodations are second to none. It is conveniently located to some of the …

I stayed at Sofitel Legend Metropole Hanoi for the Tam Son 20-year celebration, and it was truly an exceptional experience. From the moment I arrived, the service was impeccable and every detail was handled with care. Special thanks to Ms. Trang, who went above and beyond to make my stay comfortabl…

We’ve stayed at quite a few Sofitels around the world, and we can honestly say this one is hands down the best hotel experience we’ve ever had. From the moment we arrived, the level of service blew us away. The staff were consistently attentive, not just polite, but intuitive and genuinely helpful.…

Lovely room and hotel but what made our stay memorable was the excellent and warm service we received from Mr Que in Le Club. Went out of his way to explain to us the Accor programme. Both breakfast rooms were full on our last day and we were sent back and forth but eventually a table was found but …

Sofitel Legend Metropole Hanoi is a perfect blend of timeless elegance and modern comfort. The rooms were spotlessly clean and beautifully maintained, and every staff member I met was kind, attentive, and professional. From check-in to the lounge and restaurant, I felt genuine warmth and hospitality…

We loved every minute of our stay. Delightful team, great food and service. Nothing too much trouble. Team serve from the heart and are all charming and kind. Exceptional Spa treatment with Ms Hua - one of the best therapists I have ever had. GM George and his team do a fantastic job. Can't wait to …

Beautiful hotel. Very attentive staff. When checking out, bell staff brought our luggage down and stayed with us until we boarded our cruise’s transport van. Concierge arranged a last minute cyclo tour for us, negotiated the price, and communicated with the drivers on our behalf. Breakfast buffet wa…

I am writing to sincerely thank you for arranging the room during our stay at Sofitel Legend Metropole Hanoi. Head majordome Phong Do and majordome Steven helped a lot. Chu from Guest Relations and Vivian from Reservations are also very kind. We also greatly appreciate how well you anticipated an…

We were blown away by the service from check-in right through to check out. We were celebrating our wedding anniversary in Vietnam starting with Hanoi. Upon check-in I was greeted with a bouquet of roses and my husband and I with a ‘happy anniversary’ and welcome drinks. Throughout the stay we felt…

I stayed at the hotel with my wife and we had a wonderful experience. We received a complimentary room upgrade, and the room was spacious and comfortable. The staff were very helpful with everything we needed, and we also booked a private walking tour through the hotel, which was excellent. We truly…

Staff were great and remembered me and greeted me whenever they saw me leaving or returning. Helped me get taxi when it was pouring and there was traffice control and no grab drivers taking orders. History tour was great and must do. Centrally located thus convenient to go to all tourist spots. High…

Sofitel has excellent service and maintenance of the beautiful hotel that has tasteful design and history. The staff has very good communication skills and attitude. All the restaurants have very well trained staff, special mention to Hieu and Sam, Tham (may have spelled the names wrong but all are…

A truly legendary hotel. I dined at all the restaurants at the Sofitel Metropole, and every meal was exceptional in both presentation and taste. The service was top-notch. With the Accor Plus benefits, there is no better way to fully experience the legendary hospitality. The room was also outstandin…

From check-in to check-out, the hotel's service was literally legendary. We chose the Sofitel in Hanoi for a stopover and relaxation after a long trip in Italy. It was truly the perfect place. It felt like I was relieving the fatigue of my travels. Thank you to our butler Howard for making our stay …

Me and my husband stayed in this hotel for my birthday. We were so lucky to get upgraded to the executive floor. I could tell that all staffs in this hotel were excellent and so sincere. I would like to thanks for Asst FO Manager, Dao and the female customer relation officer who helped us for ch…

The moment we walked into the door, the staff made us feel welcome. They had warm, attentive smiles and asked if we wanted anything. They then offered to take our baggage to our room, which was fast and handled with extreme care and caution. They had many restaurants, all of which seemed amazing. T…

Sofitel Legend Hanoi truly lives up to its name! The service was attentive and thoughtful from start to finish. I stayed in the Historical Wing — the building carries so much history, yet the furniture is modern, practical, and very comfortable. The room is a little small, but so cozy and well desig…

One of the nicest hotels we've ever stayed at, and conveniently close to Old Quarter. The staff, especially Mikey, was absolutely incredible and very attentive to all of our needs. He went above and beyond to make our honeymoon feel special, including hand-making a personal card for us! We wish we c…

We recently spent four nights at this wonderful 5-star hotel and can’t recommend it highly enough. From the moment we arrived, the staff made us feel genuinely welcome, every interaction was warm, professional, and attentive. The property itself is immaculate and beautifully maintained. My room was…

Our stay here was nothing short of wonderful. The hotel is full of history and charm, and you can feel it the moment you walk in. What really made it special was the service, every staff member was so kind, attentive, and genuinely welcoming. From start to finish, everything felt easy and memorable.…

This is an excellent hotel in Hanoi. It's a historical building and they offer a free tour for guests to see the storied history and the bomb shelter in the basement. Easy walk to the lake and many restaurants. Rooms are well equipped with luxurious amenities and there are many restaurants to choose…

After a long journey to Hanoi, we were so happy that we chose this hotel as our first hotel on our trip through Vietnam. It was a great stay. Our allocated room was well appointed, spacious, and luxurious. The grounds are beautiful. The included breakfast was probably the best breakfast that we had …

I was delighted to stay at the Sofitel Legend Metropole again as I had read about their renovation and it did not disappoint. I was able to do a tour of the underground bunker this time as well which was fascinating. The breakfast buffet in the Club Lounge was plentiful featuring high quality offeri…

I recently celebrated my birthday at Sofitel Legend Metropole Hanoi and I couldn't have asked for a better experience. The Grand Premium room was beautiful and staff prepared handmade birthday cards and decorations, which was such a thoughtful touch and everything in the room was impeccably clean …

We had the most incredible stay at the Sofitel in Hanoi! We stayed at a lot of 5 star accommodations on our travels throughout Vietnam, but this stood out as our clear favorite. The hotel is like an oasis of peace in the city. It is a beautifully designed hotel. The food was great, the drinks were s…

Me and my husband had a 2 night stay at Metropole and it was such a wonderful and magical experience! We got upgraded to a club room which gave us access to the lounge that offers a very decent happy hour everyday, it has a nice drinks selection and a high quality spread of food. They even have fre…

The hotel is super clean. The staff are so courteous respectful and helpful. It is worth the money. Dining experience from the three restaurants is amazing and gives one the choices. Breakfast has a variety of foods to choose from. Even for me who gravitates towards a vegan diet found the choices wi…

Overall the experience with the staff and rooms was very good. Great location and very well designed rooms My one issue was the pastries left in the room each evening. The Caneles were stale and undercooked while the Madelines were just stale- night after night they were inedible. Then I ordered a M…

Location can't be beat! Pretty, older hotel. Friendly staff ready to help, call a taxi, etc. Breakfast restaurant was good and had much to choose from. Would stay again

Sofitel Legend Metropole Hanoi – Visiting a City for a Hotel - Sometimes, I choose a destination simply because of a hotel. Sofitel Legend is one of my favorite hotel brands — each property feels like a living piece of the city’s history. Maybe it’s age, but I’ve grown to appreciate places with stor…

Great hotel, friendly staff, great breakfast and cocktail hour. Great location too. Would stay again. My only complaint is that some of the rooms face a public courtyard which blasts music at night and at 6am in the morning. If you have rooms 132-138, I highly recommend changing rooms to something …

The room was a little small but nice and if you like then antique decor and style then you’ll love the room. I enjoyed my stay here and would definitely stay here again. The location is amazing! It’s right in the mix of everything so you can walk and explore much of Hanoi

The location of Sofitel Hanoi is excellent, but the overall environment and rooms feel quite dated. It has more of a 4-star vibe rather than a true 5-star experience. The property is in need of renovation, as the age really shows throughout the rooms and common areas. Unfortunately, I wouldn’t choos…

Checked into room 135 in the old 1901 section and immediately complained of an odd stale smell in the room that both my wife, and I noticed. Our hotel assistant suggested that we open a window while we go to dinner and see how that would help but unfortunately, while we were at dinner, the maid cam…

At around 4ish PM, an attendant at the cafe, wearing an apron, with a guy wearing grey trousers and waistcoat, was rude. I was asking if there was a table for 1 just for tea and he pointed me to the restaurant inside with a scoff, contemptuous, tone of derisiveness when I could not figure out which …

This visit to Hanoi was primarily undertaken to experience two of the city’s most iconic luxury hotels: Capella Hanoi and Sofitel Legend Metropole Hanoi, both widely regarded as representatives of the very top tier of hospitality in the city. To begin with Capella Hanoi — the experience was nearly f…

Deeply Disappointing Experience — Far Below Expectations for a 5★ Property We selected Sofitel Legend Metropole Hanoi expecting exceptional service, particularly given its reputation and the fact that we paid over USD 1,000 per night. Unfortunately, the experience was far below the standards promis…

Dear General Manager and Executive Management Team, Sofitel Legend Metropole Hanoi has long been regarded as a benchmark of refinement and service excellence. It was precisely this reputation that led me to visit Le Club Bar at 11:00 a.m. on December 24, 2025, as a Christmas appointment to experien…

Hello Pathetic Horrible tiny antiquated room Tiny room with horrible Aircondition making noise the whole night… You want to shoot a sequel of Harry Potters in Vietnam then this is the hotel for you…. There are only 3 items out of 100 items on menu for vegan/vegetarians in breakfast. Though one can r…