Lotte Hotel Saigon

I had a wonderful experience staying at Lotto Hotel Saigon. From the moment I arrived, the customer service was absolutely amazing. The staff were warm, welcoming, and always ready to help with a genuine smile. They went above and beyond to make sure my stay was comfortable and smooth. The rooms we…

Excellent service. Nabie, the front staff, and manager johny took care of me very well. Very well maintained pool and large size pool. Location is excellent near restaurants and convenience store. Coffee next door is pretty good too. Can't wait to try their dinner buffet. Overall excellent ho…

They deserve 10 stars! We visited Ho Chi Minh City on a family holiday and, to be honest, we were very skeptical about booking this hotel at first since we had never experienced this brand before. But the location was excellent and the surrounding area looked convenient and lively, so we decided to…

At Lotte Hotel Saigon, I met Pinky — a beautiful soul with the most radiant smile. Meeting her on the very first trip with my son felt like such a blessing. Her kindness was just as beautiful as her smile, and her thoughtful care made our stay incredibly special. Thanks to her attention and warmth, …

Great Hotel with amazing Service. Got beautiful Flowers and a Happy Birthday Cake with hand writen Congratulations to my Birthday🫶🥳

Andrew is a legend! He made sure we had an upgraded TV, give the man a raise! He was the one who went out of his way for me. Thank you!

The hospitality provided by the staffs(Mia, Veronica & Pinky) is wonderful. Highly recommended.

We had hightea at lotte hotel, it was well made with 3 tier of food and smoke fountain cotton candy. You might need to tell them to ask before bring food out. I was on the phone and missed part of the experience 😂. My bad. Otherwise it was all good.

I had a fantastic stay at this hotel! A huge shout-out to Pinky and Wendy for their exceptional service. They were incredibly kind and spoke excellent English, which made communication so easy. They went above and beyond by guiding me through local tourist attractions and explaining all the availabl…

Nice hotel, excellent location and very helpful staff. Mr Hart at the Reception was very kind and provided us an early check in and upgrade. We will visit again!

Had a most wonderful stay at the Lotte Hotel Saigon from 3-7 Jan, in a Deluxe Room City View. Over my four nights spent at the Lotte, I was thoroughly impressed with the service provided and the speed of the room service/housekeeping team. Room design was a little dated but well equipped and furnish…

Mixed feelings about this hotel but when I got very angry with them and complained about something they upgraded me to a suite which was absolutely the right thing to do and helped me so much here as I’m having a hard time in Saigon due to sickness from day one I checked in here. Being trapped in my…

Enjoyed afternoon tea at this hotel. The setting was refined and peaceful, making it a great place to unwind. The tea and pastries were well presented, and the service was excellent.

Veronica was very informative and helpful! she helped me make a reservation for the japanese buffet right away and told me about the amazing spa treatments and told me about the amazing dinner buffet i was looking forward to and showed me how to make a reservation for it too! recommend her!

I had a very pleasant stay at the hotel. The room offered a beautiful, open view, creating a comfortable and relaxing atmosphere throughout the stay. The room condition and overall maintenance were excellent, and the view was definitely one of the highlights. I would also like to commend the recepti…

It was a great time for our family to spend our end-of-year holiday. Especially, Ms. Veronica, who is reception PIC was really kind and helpfull for us. We will choice again this hotel if we visit Saigon again.

Fabulous hotel and so welcoming. Amazing front desk service from Mra Veronica Mindy Johnny and also Nick the porter. Thank you so much for early check in!

Lotte Hotel Saigon is a very nice hotel and the spa is very nice. This is our second time to this hotel and first time at the spa. My wife and I had a 90 minute thai massage that was amazing. Jenny and Uni were fantastic, very strong massage and very professional. I would highly recommend visiting t…

We stayed for 5 days. All staff are very kind and have great hospitality! In executive lounge at 14th floor, we are so relaxed at every visit with nice service and heartfelt hospitality. Thanks to Lucy, Emily, Candy and Ivy. Unforgettable memories !!

I just looove the Lotte hotel The staff is fantastic-especially Aiden , who is very kind and made me feel comfortable! I will definitely come back here I recommend this hotel it's the BEST!!!

I always stay here when I visit Saigon. Incredible attention to detail and excellent service. This time my stay was as superb as the last, Vanessa and Aiden really stood out as great representatives.

Hotel was a lovely stay, we were a couple from Canada and they had English speakers right in the front. Veronica was amazing, she helped us check in and breakdown our high bills into spend-friendly ones. It was a great location close to everything. Wouldn’t stay anywhere else in HCMC.

This is my third time visiting Ho Chi Minh City and also my third time staying at the Lotte Hotel. The hotel environment and service are both excellent. The reason I keep choosing Lotte is that during my second visit, my friend and I had all our belongings stolen by a Grab driver arranged by a local…

I had a wonderful afternoon tea experience at the Lounge, thanks to the excellent service from Mr. Thiet and Manager Trung. They were both incredibly attentive, friendly, and professional throughout my visit. Mr. Thiet made me feel truly welcomed, and his service was warm, thoughtful, and detailed.…

My stay at Lotte Hotel Saigon was truly exceptional! 🌟 The festive Christmas decorations were absolutely stunning, creating a wonderful atmosphere. The rooms were spotless and comfortable, the service was impeccable, and the location is perfect. Highly recommend! 🎄✨💖

This hotel is perfect! The staff was extremely friendly and the breakfast was delicious.Also, there were a lot of Christmas decorations, so cute 🥰 They gave us a room upgrade because of my mother's birthday and sent flowers with cake!I'll definitely recommend this hotel to my friends!

The staff is very friendly and the concierge service and other services are very good. Always in a pleasant state. The location is also located in the center of the city, making it easy to move anywhere.

Grand driveway and lobby. Well-appointed rooms. Sumptuous buffet breakfast. Attentive staff. Shout out to Mia, Tessa, Tanya, Joy, Nancy, Hart, Andrew & Johhny

I had a wonderful stay at Lotte Hotel Saigon. The staff were incredibly kind, attentive, and always made me feel welcome. In particular, Pinky, Tanya, Nancy, Rachel, and Ailee were exceptionally friendly and helpful throughout my stay — their warm smiles and professional service truly made a differe…

Very comfortable standard room. Breakfast buffet is one of the best of my tour. So many different food options and you can request Vietnamese coffee.

VERCNICA,MIA,and NANCY The three front desk staff were extremely friendly and welcoming. I’ll definitely stay here again — the cheerful atmosphere at Lotte Hotel Saigon really made me happy.

Stayed here for a week. The ammenities are great, with complimentary water and tea/coffee every day along with bathroom products such as q-tips and a razor. The buffet is quite pricey compared to going to a local restaurant but the variety and quality is well worth the price. Room service is stellar…

A beautiful hotel with an amazing pool and fabulous breakfast. The location is great and our room came with a river view which was an extra bouns.

Big room, great friendly staff. Easy to walk around. Hint: use back entrance by pool for grab and walking. Can exchange money with good rate at front desk. Can book tours. Overall great price for a vacation

Very good location. All the Staff are polite, attentive and helpful. Breakfast was superb. Room was clean abd spacious. It’s highly recommended.

It's been good since I checked in the executive lounge. Canoly and Duy, the staff, are very grateful for their pleasant response from the start here.

Clean facilities, great room amenities, and staff is very kind and accommodating! Veronica from the reception was very helpful upon checkin

Our family had a wonderful stay at Lotte saigon. The staffs are really nice. They help us with a late check out for my elder grandmother can rest before flight. Thank to Mia,Tanya,Nancy,Pinky,Rachel,Clara,Steve and Aiden!

Just came here two days for workshop so I do not review for Rooms. The Hotel is style of high end but feel a little bit cold.

Amazing place very high end! We just ate pasta in the Restaurant but loved the whole atmosphere! Recommended for a stay in one of the rooms because the pool is nice and the food was very good!

Lotte Hotel Saigon is a stylish five-star hotel that left us with unforgettable memories. The magnificent Presidential Suite and the exclusive lounge services for executive rooms were exceptional – but what impressed us the most was the friendliness and dedication of the staff. The lounge services …

I've been to almost every five-star hotel in Ho Chi Minh City, but the Lotte Hotel is the best because of the professional staff's exceptional service. Thanks to the memorable staff members like Bella, Mia, and Nancy, I'll definitely choose the Lotte Hotel for my next business trip to Vietnam.

I was assigned to stay on the executive floor this time. I am very grateful for the thoughtful arrangement of the hotel. I would also like to thank Emily, Candy and Ivy for their assistance throughout the whole process. Seeing their attentive help, I still felt the hotel's service in an unfamiliar c…

Had such a great stay at Lotte Hotel Saigon. The room was spacious, bright, and super comfortable. The pool was kept at the perfect temperature and the gym honestly felt like a real gym with all the equipment you’d need. Breakfast buffet was amazing — very high end. Veronica from the staff deserves …

This hotel is one of the most excellent place ever I've been stayed before. Especially Veronica,she is very nice staff in this hotel. Thanks Veronica.

My first stay at Lotte Saigon. Staffs are very kind and supportive. Due to the early flight schedule, I was wondering where should I spend my time and waiting for check-in time…. Special thanks to : 👍🏻Front-desk manager Veronica, 👍🏻Doorgirl Pinky 👍🏻& Bellman Michael for helping me proceed ear…

I had an amazing experience here with the wedding salesperson, Ms. Trâm Tracy. Truly cannot be more grateful for her help. We contacted and went to see many different venues around Saigon but she was the only one who was willing to answer my questions in an amazing friendly manner and with the speed…

I had a great rest in this hotel. The front desk staffs (Pinky, Clara) were extremely kind and helpful. However when the door is closing, the sound was kinda loud. Except for this, everything was perfect.

Thanks to Mia, Fin, and Steren, our stay was perfect from start. The room with a beautiful view and their outstanding service made this one of our best hotel experiences ever.

First of all, there is no unsatisfactory about this hotel.Especially, breakfast was so good!There were so many variety of food choices and all foods were so goodI have never eat such a delicious food.さLocation was good as well, so I could go city areaAmenities area,

Exceptional Hotel for a Tech Event I recently joined at the Lotte Hotel Saigon for a technology conference held at the property, and the experience was flawless. The hotel is perfectly suited for business travelers. The location in the heart of District 1 is unbeatable, providing easy access to ever…

Phenomenal food, the tastes are top tier. I finally revisit after 5 years. I stuffed myself so much I can hardly walk

I have recently celebrated my wedding here. Even though it was a rainy day, we were very well taken care of by all of the staffs. All of our guests were extremely impressed by the location, great food and first-class service. At the end of the party, service staffs would pack the extra foods for gue…

Great hotel that lives up to its 5 stars with very well trained attentive staff. Beautifully maintained rooms with a great view (be sure to choose Riverside). The complex is very clean has a nice pool and well-equipped gym. The breakfast buffet was excellent. The Spa experience was well worth the mo…

Enjoyed a two night stay. Excellent facilities, staff were amazing, room was quiet and extremely comfortable. The location is close to the city centre and also had conveniences close by such as a GS25, Starbucks etc.

Lotte Hotel is situated on a quiet area of the riverfront in District 1, but only a short ride to all the action downtown. The staff are helpful, friendly and go out of their way to make your stay as comfortable as possible. Be sure to include a breakfast package, you will not be disappointed. Suffi…

Very clean modern hotel next to the river. Amazing staff at the front desk , especially nancy, felix, and bella. The room has a fantastic view of the river and the bridge.

I had a wonderful stay at the luxury hotel, enjoying the finest service and relaxation. In particular, the front desk staff, Nabie and Johnny, were exceptionally kind and helpful. After check-in, I visited the front desk several times for currency exchange, directions, and other requests, but no sta…

The hospitality at Lotte Hotel Saigon is exceptional. Bella, Vision, Felix, and Steven at the lobby were outstanding — always attentive, polite, and ready to help with anything I needed. Thanks to them, my first impression of the hotel was perfect. I will definitely come back!

Excellent customer services. Welcome drink is good. Very pleasant environment! Good atmosphere 👍 thank you for Nancy, Vivian, Felix, Finn are five start services

This is undoubtedly the best hotel in Saigon in terms of location, service and customer experience. The river view from the room is stunning especially in the nights. The breakfast spread is amazing and one of the best I had across the world. Pinky, Vivian & Mia at the reception were fantastic, acc…

Dear Miss Rose and Team, I just wanted to express my heartfelt thanks for the outstanding service and hospitality you extended to me and my family during our stay at the Lotte Hotel. Your kindness, professionalism, and attention to detail truly made our experience special and memorable. From the m…

I enjoyed great experience here. I arrived soon at 10 AM , just wanted to leave my luggage. But reception team ( Johnny, Nancy, Mia, Vivian) aggressive support me received room very soon. More supprise that they gave me one of their best room with high floor, river panorama view and big bed. Highly …

The Lotte experience has represented quality, great service, amazing food and key locations throughout. Now I must add to such a relevant performance the warm and effective service provided at check in at the Lotte Hotel Saigon: Ailee and Pinky did an outstanding job making us costumers feel more th…

Outstanding Service – A Potential Disaster Turned into a Delightful Experience I can’t say enough about the incredible team at Lotte Hotels & Resorts. Upon arrival, I realized I had accidentally booked the wrong date—a mistake that could have completely ruined my day. But thanks to the amazing fron…

We booked Lotte Hotel Saigon for our long trip to Vietnam. We arrived earlier than the check-in time, so we inquired about storing the travel bag. Jonhny, Mia, Vrinica, and Nabie at the desk welcomed us kindly, and we could enjoy a comfortable trip by adjusting the check-in time. Breakfast was also …

Great facilities in a great location, Customer service was spot on - The check-in process was quick and efficient with Nabie, Vivian and Johny organising things quickly, giving us an overview of the local area and assisting with a late check-out to suit our flight time. Great pool area and fitness a…

We loved our stay at Lotte. The location was great - we enjoy walking and everything we set out to see was within walking distance. The facilities were lovely and staff were just wonderfully friendly and attentive. We will definitely be staying here again when we come back to HCMC

I attended a conference at Lotte Hotel Saigon and was very impressed by the overall experience. The venue was elegant and well-equipped, and the staff were professional, attentive, and always ready to assist. Everything ran smoothly – from the setup, technical support to the catering service. Thank…

Professional conference organization service – Lotte Hotel Saigon 🌟 We are very satisfied with the conference service at Lotte Hotel Saigon. From the preparation stage, setting up the space to the event operation process, Banquet staff has worked extremely professionally, thoughtfully and effectiv…

🌟 High-class event space in the heart of Saigon – Lotte Hotel Saigon 🌟 Lotte Hotel Saigon brings the most luxurious and modern event space. Exquisite architecture with airy high ceilings, combined with professional sound - lighting systems, creating perfection for all types of events: from confer…

Could not recommend enough! Had a lovely stay for 2 nights with the most attentive, kind and considerate staff. Lobby, communal areas (pool and fitness area) and room were kept to an immaculate standard of cleanliness. Looking forward to my future stay at Lotte and will recommend to friends and fami…

It was my visit for a night stay to celebrate my wife’s birthday. I received superb hospitality by receiving a free room upgrade having the best view maybe possible in HCMC. On top of that, the management and crew members came with a flower bouquet and cake to celebrate the occasion together which w…

Lotte Hotel has always been my go to Business Hotel whenever I’m in HCMC for work. Although the design is a little dated but it’s well maintained and the rooms are big. Breakfast is good and service is excellent. Did a Fresh Ginger Massage in my free evening. Therapist Jasmine had excellent skills. …

Excellent stay. Upon arrival, my group was greeted by Pinky, the young lady at the front desk. She welcome us with open arms. Got free upgrade to river view and higher floor. The room was clean and spacious. Beds and pillows were very comfortable. Got the bidet that I liked. I also tried the Japanes…

I recently had the pleasure of staying at Lotte Hotel Saigon, and I must say, it was an unforgettable experience! The hotel's luxurious amenities and stunning views of the city were just the beginning. What truly made my stay exceptional was the outstanding service provided by Johnny. His profession…

I had a wonderful experience in the hotel. I arrived early at the hotel after a red eye flight, the people in the front desk treated me very nicely. They told me that I can take a shower in the fitness center even before the check-in. Even more, the offered me a free early check-in and a late check-…

Our family had a truly memorable dinner buffet. The staff at the restaurant were professional, friendly and enthusiastic throughout the meal. Especially Max and Vicky were very attentive, creating a pleasant atmosphere throughout the dinner, the foods were delicious and suited all guests' tastes. Th…

Beautiful Hotel! Wonderful service. At checkin Veronica made us feel very welcome. She also was able to upgrade us to a nicer room on a higher floor with a beautiful view of the river. Thanks Veronica! The pool and buffet/cafe in lobby area is lovely.

Stayed 4 April to 11 April 2025 (room 604). Excellent location, right in front of the Mekong River in District 1,walking distance to most major tourist sites. Fabulous breakfast buffet at about 700,000 VND (about 2,100 INR or 28 USD). Reviews said the laundry was expensive (no price list in the room…

Fabulous hotel located riverside in central Saigon . Club access was terrific - great view over the river and bridge . Food was first rate - one of the best clubs we’ve experienced with quality / variety of food / opening hours / view and great service . Room only offers a shower over a bath - our o…

Had a great one-night stay here! Huge shoutout to Bella and Alice – they were super friendly, professional, and really made me feel at home. Their teamwork and attention to detail were on point. Thanks to them, my stay was short but super memorable. Would definitely come back!

We had a fantastic 2 night stay at Lotte Hotel Saigon! The staff was very hospitable and kind, going out of the way to accommodate our special requests. In particular I’d like to appreciate Johnny and Emily for allowing us to check in early with no additional charges, and they even gave us a room up…

What an incredible property! It offers ultimate luxury with world-class amenities, including a stunning pool, elegant rooms, exceptional service, and an attentive staff. The team was incredibly accommodating to our dietary restrictions, with the Italian restaurant gladly preparing no-meat pasta and …

Lotte Hotel Saigon is truly an amazing place to stay. Unlike many other 5-star hotels where staff are still “imitating” good services, Lotte feels authentic and the staff and services they provided flows out quite naturally. Everyone shows a high degree of awareness and attention to the guests' need…

My stay here was so wonderful. The staff are friendly, the food is absolutely delicious and they go above and beyond to cater to your needs. I wasn’t feeling well and Loan (Ellie) was so helpful in suggesting foods/drinks that would make me feel better. She is so sweet. All of the restaurant staff w…

Convenient and Comfortable StayHad a great stay overall. I didn’t use the pool, but managed a 30-minute gym session before enjoying the excellent breakfast buffet. The bed was very comfortable, and I appreciated being able to set the room temperature to 20°C for a restful night.

I stayed here recently and overall had a good experience. The hotel isn’t in District 1, but it’s still convenient and easy to get around. The rooms are very spacious and kept very clean, though they are starting to feel a little dated and the carpet could use replacing. The breakfast was a highligh…

Very nice interiors, facilities and rooms. Excellent service from staff. The river views we had were beautiful. The breakfast buffet was probably the best in all the hotels we stayed at in Vietnam. They should pay more attention to customer quiet room request. Though it was acknowledged, our room wa…

We stayed here purely for the pool (we have small children) and for that reason, we were very happy. I would say however, for the price, the rooms are a bit dated and the bathroom definitely could use a refresh. The staff go above and beyond and are all friendly and helpful, and the food looked incr…

Overall, the hotel meets 5-star standards. However, there is a wording error in the word “administration” on the official plaque. Other services were satisfactory, and the food was quite delicious.

Service is great here. The rooms are spacious however on the dated side. The breakfast buffet here is phenomenal. I would return just for the breakfast!

I had a fantastic stay at Lotte Hotel Saigon. The room was clean and spacious, with a stunning view of the river. The service was impeccable—special thanks to Ms. Mia and Veronica and the rest of the staff at the reception for her kind assistance. The breakfast offered a wide variety of delicious o…

Booked in currently for 4 nights. Hotel is great. Clean. Front desk staff awesome. Concierge found us a great restaurant to eat which we highly recommend(Xu) They fall short at the bar. Walked in after dinner at 7pm. Zero service skills, no hello, no menu or offering for a drink. 2 workers just sat …

As soon as we arrived in our room, we were greeted with a gorgeous rose petal spread congratulating us on our honeymoon. The staff at the hotel were so sweet and always quick to help us out with calling for cars and anything we needed. The location is prime and right by the river in the middle of th…

The room smells like a cat pee, and the hall way was worse. But the pool and the staff were nice.

This hotel markets itself as a 5* hotel and has some amenities that deserve this classification. The restaurants make a good impression, the lobby and pool areas are well maintained. Two of the main advantages are the fantastic location and a convenience store right next to the hotel. However, I wil…

Salmon seems to be the reason for food poisoning…… lotte team does not admit it’s their problem, what a shame to waste my time waiting for a useful feedback.

Nice hotel and great location but be careful when exchanging money. My girlfriend got shorted almost $300 usd when exchanging money. Good thing we double checked the amount and came back. I’m pretty sure I got shorted around 200k dong the night before because I didn’t get a receipt and didn’t double…

The rooms are outdated and could really use an upgrade, especially compared to more modern hotels. I also had a frustrating experience with the staff. I requested an early check-in since my flight was early, and I only needed the room for a few hours. I asked if they could offer a half-rate for the…