Lotte Hotel Hanoi

⭐⭐⭐⭐⭐ An Absolute Dream – Truly Outstanding! Our stay at Lotte Hotel Hanoi was simply outstanding. We are more than satisfied — honestly, we are absolutely thrilled. The cleanliness is on an exceptional level: everything is spotless, perfectly maintained, and cared for down to the smallest detail.…

The hotel has plenty of facilities, the rooms are very spacious, the night view from the 51st floor was stunning. The hotel also includes a mall with luxury brands like Chanel, Prada or even Dyson and a supermarket. The hair products placed in the bathroom are very high quality and the smart WC is s…

Stunning hotel with huge modern rooms. We especially loved the roof top bar with great music & wow it’s 65 floors up so the views are amazing

Came here in 2016 and again in 2026! Excellent hotel with supermarket and mall within complex. Rooms are clean and comfortable. Staff were very friendly and helpful. Special mention to Hieu at the lounge who remembers our favourite drink and is always smiling and helpful . The other lounge staff are…

We spent a few days on vacation in Hanoi and chose Lotte Hotel Hanoi as our place to stay. The room was beautiful, clean, and well equipped with modern facilities.|There were three complimentary meals for our whole family, along with free access to the swimming pool and gym. Lotte Department Store i…

the hotel condition is good. the staff are very kind.. they give me good experience. thanks for your sevice. see you soon again..

I would like to extend my compliments to staff name Ms. Thanh and Ms.Ngoc Ahn and your team for the 5star service provided at the Club Lounge during my 4nights stay with my 2 babies at Lotte hotel Hanoi. |The 59th floor Club Lounge experience was truly excellent. The staff demonstrated a high level …

Our family had a great stay Lotte Hotel. It felt like a true retreat amidst the bustle of Hanoi.||The rooms were quiet, modern, and comfortable. The service was excellent throughout, especially in the Club Lounge. The Club staff were attentive and went out of their way to make us feel welcome. A hig…

Perfect accommodation for families. Nice, clean and very well maintained.

I had a wonderful stay at LOTTE HOTEL HANOI, especially on the 59th floor, where everything felt luxurious, quiet, and very comfortable. The view from this floor is absolutely stunning and truly unforgettable.||I would like to give special thanks to Ha Linh and Lan Anh for their exceptional service.…

The club lounge was the highlight of our stay. Food variety was really great especially during dinner. The club lounge team were outstanding and made us feel at home. All of them were amazing. I would like to specially mention 1. Linh Nguyen who took care of our every needs and helped us rectify som…

Great hotel although slightly old. I love the big gym and well maintained equipment. The room is quite spacious with multi chrging points by the bed side. Adequate working table. Nice scenery as the room starts from 38th floor. The hotel is on top of Lotte mall, great location. Breakfast/dining on 6…

One of the best hotel in Hanoi. Friendly staff, great service and facility. Suitable for both bussiness trip and family vacation

I had a wonderful stay at Lotte Hotel Hanoi. Food was good and the location is the best as I can reach any where in minutes. The service from the Club Floor team was truly exceptional — they were always attentive, professional, and very willing to help with any requests I had during my stay. Every i…

Amazing stay at Lotte Hotel Hanoi! I absolutely loved my time here. The staff were so kind and attentive — they made me feel truly cared for from the moment I arrived. My room was spotless with a stunning city view, and the breakfast buffet was one of the best I’ve ever had. The rooftop bar and po…

Great service, kind staff. Many thanks

I stayed at Lotte Hotel Hanoi and absolutely loved it. The hotel is elegant and luxurious, with a stunning view from the room. It’s directly connected to the mall, which has six floors full of top brands and plenty of great restaurants — including a nice spot for pizza and pasta. The staff were amaz…

Super nice, Suite was well worth the upgrade cost! Roof top bar, top of hanoi, has great views.

Excellent service and cleanliness.I arrived too early but the staff was helpful enough to arrange an early check in. My flight was delayed and I got a late check out too. Can’t complain!

Location: right above Lotte Mall, good for shopping and last minute buys in the Lotte Mart. Easy to travel to places around HanoiRoom: Spacious and clean, carpet floor though 🙃 good view of the cityService: all the staff we met were very friendly and helpfulFood: we tried the breakfast buffet and i…

We got a great experience staying here. Staffs are supportive and helpful. Breakfast is excellent with great foods and fantastic view. It’s a really good choice if you need to go around the center of Hanoi.

This is such a wonderful Hotel!! Our family enjoyed it to the fullest. Friendly staff and the coziest rooms, super clean and very comfortable bedding. They have so many facilities, like a fully equipped gym and pool... Basically a dream. Oh and breakfast was insane 😜 I had so many mangoes and passi…

Excellent and joyful joyrney and stay. The service and facilities are the best ever experiences.

We stay in a lot of hotels every year and this is one of the very best. Our (upgraded) room was huge, comfortable and had an amazing view from the 48th floor. The location is great with a large supermarket in the same complex and a Mall with nice restaurants only 2min walk away. There is nothing I c…

Super hotel and excellent service. Breakfast is delicious and food variety is a lot. Location is very good and there is shopping mall. Good for value for sure.

Our stay at Hotel Lotte in Hanoi was absolutely wonderful, especially the room with the magnificent view! We were there to celebrate my daughter's third birthday. We didn't expect the hotel to do anything, so we ordered a cake from Grab to celebrate. That evening, we returned to our room and were so…

Excellent hotel in Hanoi. Location is good, with the Lotte Mall literally right next door. The room was spacious and clean, with very useful amenities like a charging station on the bedside table. The bathroom was also great with separate shower and toilet rooms. Great 24 hour room service menu an…

Lotte Hotel was hands down the best of all the hotels we stayed at during our 2-week trip in Vietnam. The place is very modern, sleek, and luxurious—everything feels top-tier. What really stood out was the easy access to Lotte Mall and various dining areas, plus the breathtaking overlooking view of…

I Can recomend this for you last days in Vietnam. We had an overly luxurious treat with a Club Lounge Junior Corner Suite with most fantastic views - awesome to wake up and enjoy the city from above. Grab to Old Quarter is easy and fast. Club Lounge was an awesome experience and the Pool and Sauna r…

One of the few times I strayed from Marriott (the Bank was paying) as the back office of the Bank I was visiting was basically across the street and this place was “in policy.” Super Lux, very high end accommodations. Lots of nice things to see and do within walking distance.

The staff was very polite and the room was clean. They also helped us to store our luggage after check-out. I stayed on a high floor so it wasn't too noisy and I was able to sleep well. Thank you🍀

Excellent hotel in a good location. All the staff are super friendly and helpful in particular thuy was amazing. The club lounge is great value and the breakfast had a lot of choices.

Was here for business for 2 weeks. Hotel was clean and staff were friendly. A couple of high end and overpriced for Vietnam restaurants. 2 swimming pools and a sauna.

Lotte Hotel Hanoi is a luxurious retreat that delivers on all fronts. My stay was exceptional from the moment I arrived—the air-conditioned lobby and friendly 24-hour staff immediately put me at ease. The spa, fitness center, and both indoor and outdoor pools (one on the rooftop) made it easy to unw…

The stay was very enjoyable. The staff were friendly and welcoming. The hotel is in a great location, close to many local markets and well-known brand stores inside the mall. The facilities were clean and elegant, making it a relaxing experience.

The location was great. Superb service by the staff. Such an amazing view you when you go to the top floor.

We had an amazing stay at the Lotte Hotel. The stuff was professional, very kind and helpful. Our room was spacious with extra comfy bed and spectacular view over Hanoi. Would definitely stay there again

I had an amazing stay at the Lotte Hotel Hanoi—truly a five-star experience from start to finish! Nestled in the heart of Hanoi, the hotel offers stunning views and a perfect blend of elegance and comfort from the moment you walk through the door. The rooms are thoughtfully designed—cozy yet comple…

The Lotte Hotel Hanoi offers a wide range of activities and lukzus. The rooms are spacious and have a wonderful view. They have a wonderful rooftop bar which offers live music. The location is a bit far from the centre of Hanoi, but that's fine too.

at the heart of Hanoi. Great view, cozy and yet complete. Love the air of importance you feel when you get into the room. ample storage by the door. bath tub for that much needed soak before bed. large tv to while away your hours in bed and the quite imposing office desk by the window. makes you wan…

I had an amazing stay at Lotte Hotel! The service was exceptional from start to finish. A special shoutout to Duty Managers Hai Tran and Mike Nguyen—both went above and beyond to ensure our experience was flawless. They were professional, attentive, and incredibly kind. Their warm hospitality truly …

Great staff! Great Concierge Service of Lotte Hanoi hotel! I have friend stay at Lotte Hanoi Hotel & I visit her in one day. She was from USA and she was so excited for traveling around city to enjoy food, sight seeing, the people.. We had a very attentive and friendly assistance from Concierge Team…

Central location, great rooms with wonderful views. The indoor and outdoor pools are not really 5-star standard but they are clean enough. There are many food options.

I love this hotel. I read some of the reviews for Lotte before i arrived and was a bit worried. Some of the guest said it wasn’t as lux as the expected and the breakfast wasn’t amazing. Honestly I could not disagree with them more. The staff is lovely, the rooms beautiful and very comfortable and q…

The hotel is located at center area, the breakfast and rooftop bar is quite good, that is a complex building including hotel, department store and super market as well, I definitely comeback here whenever I have any the businesses in Hanoi, highly recommended

Truly amazing impressive 5 star that really respect the value here, everything is so clean and beautiful. If you want a 5 stars hotel experience in Hanoi this one is truly amazing.

The thing I like the most about this property was the staff. Everybody on the reception desk were very helpful and friendly Tanya, Emily Candy and most importantly Mia. Mia was my main reception contact she helped me check in early (there is a fee but completely worth it) she gave me an amazing room…

Beautiful and modern hotel. The staff was exceptional at all times. The view was incredible. I can't imagine what you could possibly find at fault.

Lovely hotel. Staff are all very nice and approachable and super helpful. Special call-out to 1 of the Hotel staff Anjo-san whom went beyond his responsibility to help 1 of my colleague whom fell I'll during our stay.

Anjo-San was super helpful, my friend was sick & he responded timely, ensure she get to the clinic & consistently follow up on her recovery. Fantastic service attitude. Thank you Anjo-San & Lotte Hotel.

We are all impressed with the hotel services. Special call out to Anjo-san, Director of Sales. He went beyond his responsibilities to attend to a colleague of mine who fell unwell and follow thru our stay. He left an awesome impression to all us and we will definitely make it out choice of hotel whe…

A superb experience with the hotel. Very attentive, polite and proactive. A colleague of ours is unwell and admitted to hospital clinic. Hotel accommodated and ensure swift action. Mr. Hidetoshi Anjo san specially made his way to the hospital clinic and ensure my colleague is well taken care of. And…

The spa area is out of this world. so many nice and different saunas and a good jaccuzzi, as well as an outdoor and indoor pool(on different floors tho). Women/Men only spa, which is very nice 😉

A pleasant stay in Hanoi! Room view is amazing which can see the whole city from my room, beds are comfortable and spotless. There is sauna, onsen and swimming pool in the hotel, although the cleanliness can be improved. Will stay here again next time.

Meritel Hanoi Hotel has comfortable well-appointed rooms-amenities and terrific service in an excellent location. The restaurant’s breakfast lunch and dinner features fresh foods and a tasty menu. We used the Meritel as our base hotel while visiting other cities in Vietnam and were enthusiastically …

The service is very nice, and the staffs are very polite. We sought some help from them (for celebration), they replied very quickly and provide all the help we need. Also the room is very clean, the breakfast is so nice. I never expect some quality breakfast buffet from any hotel, but they surprise…

Nice hotel, clean, staffs kindly, I paid 175€ for one night, which worth.. you can have breakfast with Vietnamese traditional foods like Pho, or European food as well. Its around 27€. Room service anytime. Under the building is Starbucks, and LOTTE mart which is full of vietnamese or Korean foods,…

Good location with shopping mall next to the hotel. Plenty of restaurants with good variety of food. Supermarket next door make shopping for snack and food easy. Buffet breakfast is loaded with many selections. I strongly recommend the hotel for a good stay in Hanoi.

We stayed for 4 days during our trip in Hanoi and it’s a lovely property with highest views from top of Hanoi. Food was great and large variety. 63rd floor bar was very nice and staff is excellent too, specially I want to thank SON LE for his excellent hospitality and customer service and Ms.CHINH b…

Very nice staffs, environment and atmosphere. Professional services by all staffs. Went for company event, and asked for halal food, the hotel handling the request professionally. Room is nice, amaneties provided is of high quality. Modern and esthetic decoration. Definitely will come again. Thank y…

When I saw this property on Agoda I was hesitant to book as I could not find many reviews online. I am SO glad I went ahead and made my reservation.||The property is SUPERB. The journey from the airport took about 30/40 minutes and the entrance to Lotte Residences is right next door to the better …

Lotte Center Hanoi is an impressive landmark, seamlessly blending modern design with a range of amenities. The shopping mall caters to diverse tastes, offering a wide array of high-end brands and dining options. The observation deck provides breathtaking views of Hanoi, making it a must-visit for bo…

This is probably the best value large hotel in Hanoi. Amazingly friendly staff checked us in early. Every part of the hotel seems new, nicely styled and immaculately clean. The rooms are spacious and all the small details are taken care of. An indoor and outdoor pool, gym, facilities. It has 4 good …

I stayed in this hotel when I was in Hanoi attending a conference. The hotel is a little away from the conference venue. However, it is located next to the Lotte centre, and Vincom centre is just across the road, so it is still very convenient for shopping and dining. I was staying in a Club Deluxe…

Luxury and great hotel to stay.. love IT every seconds.. They have night buffet too which is really fantastic. I Hope can stay again there. They do have indoor and outdoor pool. Breakfast very good too. Fast Check in and Check Out. Value for money. Worth each penny

Spacious and clean rooms each with bath and showers. Ambience is good. Great view of the surrounding area and can faintly hear the nearby school bell each morning. Located directly above a Lotte mart which is very convenient for food and meals.

I'm enthusiastic about returning to this place in the future. The overall experience was exceptional, thanks to the breathtaking views, the attentive staff, the inviting lounge, impeccable cleaning service, and the comfortable rooms. However, it's worth noting that the elevator system can be a tad c…

Amazing hotel in Hanoi. I stayed club floor . The guests stay the floor are entitled to use club lounge. We can enjoy afternoon tea , snack time and dinner buffet as well. I’ve never seen such a beautiful sunset in Hanoi.( I’ve visited more than 20 times ) Fantastic view with authentic hospitality. …

This hotel is consider one of the best hotel at Hanoi. Located at the town center and one of the view can be see over the westlake. The hotel provide highest hospitality and felt welcome when you arrive at the lobby. The view from the guest room are superb and excellent. The room are spacious and co…

What a hotel! It's really really nice: modern, confortable. The club is really a big plus with great service (and they give you take away coffee or tea if you want). The indoor pool is fantastic to cool down: it's big and not very used at all. The outdoor pool is much smaller and twice I tried to ge…

The view is amazing! In addition, there are dining options available in the attached shopping mall if you prefer not to have room service. I chose this hotel mainly because it seemed to have a well-equipped gym, and I was not disappointed. There are also 2 swimming pools - 1 indoor pool if you wis…

My recent stay at Lotte Hotel, Hanoi was an experience that surpassed expectations. This place embodies luxury, comfort, and value in a way that’s truly memorable. From the moment I checked in, I was captivated by the stunning views. The hotel offers a spectacular panorama of Hanoi, allowing guests…

Stayed a few nights at Lotte and it was a great experience! I had the club room so was on the 61st floor. Room was standard but certainly comfortable and clean. Club or lounge access was on 59 and snacks / tea are served from 11am all the way to dinner time. Dinner is also provided as part of the b…

I stayed here a few times both for work and leisure and was always impressed with the hotel’s facilities. The reception is always classy and smells pleasant and the staff was attentive and thoughtful. In fact when I was staying at Lotte during my birthday, I came back to my room after dinner to fin…

Was impressed at the stay at Lotte Hotel Hanoi! 1) Only hotel where there was even a hotel staff waiting for us at the airport to help us with the check in to the airline when departing 2) Only hotel where there was stationery set including scissors provided in the room which was really convenient t…

Lotte, Hanoi provided me with such a heart-warming stay! The staff are really kind and helpful, the food at the breakfast buffet was fresh and delicious, and the views are breathtaking! The price is affordable, the rooms are quiet, and the observation deck is very scenic. I am just speechless!

Everything about this hotel screams luxury. You get what you pay for with this hotel. Great view of the city, gracious and polite staff, very good facilities. I especially love the gym and sauna. Sauna is perfect for relaxing and unwinding. Food is decent, and the rooftop bar, while offering mediocr…

I had a wonderful 3-night sightseeing and shopping trip to Hanoi, with a very pleasant stay at Lotte Hotel Hanoi. The Deluxe Room was well-equipped, amenities were sufficient, and cleanliness met our expectations. Service was consistent, with late evening requests for additional drinking water deliv…

Great service. Nice hotel. Great rooftop and views. The gym had a lot of equipment. The only downside is that it is some distances from the old quarter and a lot of the famous restaurants. That being said it is more peaceful. Due to its location, you will probably have to order a lot of cars back an…

Great hotel when considering the spa facilities (jacuzzi, sauna, gym, pool). Perfect way to end the trip given the bustle that is Hanoi. Location wise, fairly limited around the immediate area but a Grab ride is never too far.

The hotel is situated at a considerable distance from the city center or main headquarters. Expect to incur an approximate cost of 8-10 USD per round trip when using Grab for transportation from this location. The demeanor of the front desk staff does not align with the expected standards of kindnes…

Its cheap compared to other supermarkets in Vietnam 🇻🇳 Alot of things to buy and must try all the coffee ☕️

Decent and pretty standard for reasonable rate, but more a 4 star feel for me. Very nice city/lake view from up high though.

Modern and very clean hotel. Getting in amd out requires taking multiple elevators. Hotel's front desk is up on some 30th floor. Shopping center is in the adjacent building.

This hotel is one of the best in Hanoi and conveniently located within the Lotte Center. You’ll be able to find everything you need. Eat, sleep, drink, everything. Excellent services and room view too.

The room is comfortable. However, no matter how you adjust the Aircon, it will increase and in the middle of the night, it gets uncomfortable. Nice view from the room on a busy morning. The water pressure in the shower room was not strong enough. Breakfast area was warm and slightly uncomfortable. …

Lotte Hotel Hanoi, while not situated close to the main tourist areas, compensates with its stunning views of the city. The rooms are well-appointed, offering a panoramic perspective that is especially captivating at night. Although the location means a bit of travel to popular attractions, the qual…

Nice room with good bed but on the smaller end with only 1 armchair and the most complicated shower tap. I also found it a bit annoying that you need to take 2 elevators to get from your room to the door. Views are amazing though!

Stayed for 2 nights. Welcomed with fruits and snacks in the room (and replenish every day). For club room you can access to club area with afternoon and evening teas provided. The room comes with bath tub and all personal necessities. Room is not too soft which is good for me. One interesting point…

I stayed here for 3 nights, choosing this location instead of the Old Quarter due to it being to a few places I was visiting. Coming from Bangkok's 5 star international brand hotels, this was a bit of a downgrade. The hotel is old and it shows its age. The hallways were very warm, and I definitely e…

Ate food on the grill bar & cafe on the top floor. It was delicious food. Staff was courteous. Restaurant timings were bit tight. I think closed by 10pm on Monday night. Overall food was indeed great. Rooftop is a very nice attraction to see Hanoi..

Good hotel facilities, with level for fitness, sauna and pools. Rooms are big, clean and bright. Located next to Lotte Center which has offices, mall and restaurants at your doorstep. If you don’t mind the bustling traffic and distance to the old town area. Lotte Hotel Hanoi is the good consideratio…

The room view are excellent. There is a design issue with the bathroom. The shower has two options: a rainfall shower and a shower head. As shown in the photo, the upper dial controls the water flow and allows you to select between the rainfall shower and the shower head, while the lower dial contr…

During my recent stay at what I expected to be a top-tier 5-star hotel, I was shocked by a glaring design flaw in the bathroom that marred my experience. The toilet bowl is positioned in such a way that it blocks the door from opening fully. This baffling layout makes it incredibly inconvenient to a…

I stayed on Christmas Eve, on the 24th. I ordered ice from room service, but it never arrived. When I called a second time again, the staff said, "It will be ready in a few minutes," but the ice never arrived. This hotel is just a good example of a hotel with low level service. I don't recommend sta…

The hotel service was truly disappointing. I provided direct feedback to the receptionist and also left a detailed complaint on the feedback sheet in my room, including my contact information. Unfortunately, I never heard back from the management. Compared to other hotel companies like JW, Daewoo, …

This is a complaint letter after having a bad experience at Lotte Hotel's top of hanoi。 I believe everyone knows that Hanoi is beautiful, but why are the staff service and verbal regulations of TOP OF HA NOI so rude and unprofessional! I entered the tfh bar at around 19:00 that afternoon and used m…

When I wanted to pay the bill at the rooftop bar (floor 66), it turned out that 15% was added to it. I didn't know about it and no one told me about it. The menu says about part of the tax, but in small print and at the very bottom. The problem is that the menu is electronic (on a tablet), and many …

We had to do some business there. One member of our team uses a walker. The security guards were awful to him while he tried to sit while waiting to be picked up. The guards said that if their boss saw that they let this man sit down they would be fired. What kind of business treats employees or g…

This is a famous 5-star hotel in Lotte Tower, the second highest building of Hanoi with an observation deck. Suitable for family travel, especially with kids. There's also Lotte mart and Lotte mall downstairs which you can shop or just dine with multiple choice for restaurant. Since this is a Korean…