JW Marriott Hotel Hanoi

Extremely good experience with JW Marriott. Staff is awesome. They really go above and beyond to make sure you have an amazing stay. Ms. Khue and Mr. Duc were absolutely amazing and very helpful. Property is extremely beautiful and rooms are exceptional.

We are absolutely loving our stay at this hotel! Weeks prior to arriving at the hotel, we had a very professional and thorough communication with Tu Dang, Director of Rooms who took care of our every need! We felt so welcome as soon as we were met at the airport by the Marriott car service and wal…

Only one night stay I wish to stay longer. The dinner, breakfast and room service all great. I will be back for sure.

Great experience. Very nice room, excellent staff services, Food and Beverage top-notch, Spa is one of the best in town. Will be back soon

From the moment I arrived, the staff made me feel warmly welcomed and genuinely cared for. The check-in process was smooth and professional, and every team member I encountered was friendly, attentive, and always ready to assist with a smile. The room was spotless, beautifully designed, and very co…

The room is impressively spacious, the service is outstanding, and the associates greet you with warm smiles that make you feel truly welcome.

We were only planning on staying here for one night, but my wife had fell in love and we stayed here for our entire trip to Hanoi. Everything from the rooms to the food to the staff itself, it's all incredible. I couldn't recommend it more.

The place is first class as are all the Marriott's we've stayed in but long before you have even checked in they always email you to ask you what kind of pillows you'd prefer (out of a long list) and any other requests you might have. Super clean spotless suites with amazing views and the pool areas…

Nice and cozy... Well treated, they made my day :D Satisfied with all service provided.

very nice stay, just some noice from next door, but its fine.

Very scenic lake, right next door to Hanoi Museum. Thank you Cung and Thanh at the JW Marriott front desk for their warmth and and very helpful and professional guidance.

Its very satisfyng stay at JW Marriot Hotel.. the staf is super nice, very clean room, we can hv breakfast with lake view

Extremely Polite, Efficient and Helpful Staff from the Top down. They went out of the way to make us comfortable. They offered a variety of Vegetarian food that was delicious. We stayed there from 13th to 18th January 2026. 18th was shut down for Govt. Business They facilitated our departure from th…

Amazing hotel, the staff is amazing. The lounge was also amazing. One of the best I've ever been to. It also has a casino nearby on the property. Highly recommend this hotel.

Good servic Housekeeped Hong Ngat, Phương have good job and very friendly. I very happy and I will come back again. Thanks for all

Very nice and beautiful hotel, decorated nicely, good location. The staff are so nice and friendly. Housekeeper is also very friendly.

Very accommodation hotel, helpful staff, and great business atmosphere. We were there for a one day conference, and everything was set up very professionally.

Top notch hotel and super recommended all the way. The place is great in all details. Staff, service and facilities. The service is really superb. The room is super comfy. The food is at high level. The lounge has great variety. The gym and kids club are nicely equipped. The garden, lobby, caf…

We are staying at the JW Marriot Hotel and checked in today. Everything is exceptional especially the service. Hau from “Lounge” was very helpful during our first lunch here and ensured that our dietary restrictions are well accommodated

I could give this hotel a 10 star if I could. Amazing service and hospitality. Everything was just perfect.

We stayed at the JW Marriott Hanoi for six nights and had an excellent experience. Upon check-in, we received a lovely upgrade to a Lake View Room. The Guest Relations team, especially the lady who escorted us to the room, was warm and welcoming. The room itself was spacious, modern, and well-desig…

Came for Christmas holidays and the Hotel was so beautifully decorated. The hotel restaurants were amazing and the food incredible. Highly recommend the JW MARRIOTT, good for couples or family. Only down side and it was minor. They are replacing the roof and the workers started at 7am with making al…

Best hotel I’ve ever stayed at. Breakfast is unbeatable. Worth being 40mins outside Hanoi’s old quarter

We stayed at the JW Marriott Hanoi for three nights and had an excellent experience. Even before arrival, the hotel sent a detailed pre-arrival email asking about preferences and airport transfer - a very professional and thoughtful touch. Upon check-in, we received a lovely upgrade to a Lake View R…

Nice place to stay, the view are amazing, all staff very welcome

A good place to enjoy Christmas time together. However the street was super busy and we got a heavy traffic jam before reaching the car parking lot.

This hotel has previously hosted President Obama. Its architecture is brilliantly beautiful, reflecting a modern style, and the grounds are fresh and lush, making it suitable for those who love nature and outdoor activities. The ham sandwich was delicious, and the staff were thoughtful.

nice hotel , good location , wonderful staffs . will be back soon

Staying at JW Marriott Hanoi feels almost like stepping onto a different island every time you return.. calm, secluded, and refreshingly different from the bustle of the city. The stay was superb. While the rooms show a little wear and tear, they are still very comfortable, with spacious bathrooms …

I recently visited the JW Marriott Hotel Hanoi for an event, and even though I didn’t stay overnight or see the rooms myself, everything I read and observed confirmed that the hotel is truly luxurious. The property is large, clean, and beautifully maintained, with a very high level of service. Ther…

My recent stay at this hotel was truly unforgettable, and I’m delighted to share just how wonderful the experience was. From the moment I stepped through the doors, I felt an immediate sense of comfort and care. The reception staff greeted me with genuine smiles, and their friendly, professional man…

Great hotel with amazing breakfast. The premises and service is high level. Good for events and conferences.

I stayed at JW Marriott Hanoi for a 3D2N business trip and had a truly enjoyable experience. The hotel is modern, spacious, and beautifully designed. During my stay, the hotel was hosting a Christmas Village event, which added a festive and charming atmosphere. The decorations, music, and overall s…

JW Marriott the same quality anywhere around the world that I have visited. Clean room, great service. Used laundary service, shirts picked up in the morning and got delivered around the afternoon in great shape.

Amazing hotel!! + Lovely ambience, very lux feel, + large/roomy feel throughout the hotel, grand lobby, huge rooms + Executive lounge is impressive.....huge selection of food at breakfast, high tea and evening hors d'oeuvres, which in reality has large enough selection for passing along as dinner. W…

I highly recommend this hotel. The service is outstanding, above some parisian palaces. The food is very good, products of quality which are very well cooked. Special thanks to Mr Minh who has organized transportations for us.

This property is particularly impressive - large, modern interior and rooms. It features an indoor pool, multiple bars and restaurants, a casino, spa and separate sauna, jacuzzi and steam rooms. It was a perfect retreat during the rainy weather. My Titanium Mariott Bonvoy membership was recognised…

Came by for High tea, the serving was beautiful and generous. Staff are professional yet personable ^^ Thank you!

Stunning hotel with great amenities. Rooms are beautiful. Love the lounge with free food and alcohol. Great sauna and pool.

Great design convenient location. Variety of food. Excellent service.

Fancy place, must go, even if only for a snack or beer. Happy hour is great. Good place for meetings.

One of the best luxury hotels in Hanoi! The balcony room is perfect for smokers — finally, a place where you can enjoy the view and your bad habits at the same time. The scenery from the room is so good it almost made me forget about my emails. The breakfast buffet? Easily top two of all the hotels…

Very nice 5 star hotel. Rooms were very spacious. Hotel is very big. They have large spread for breakfast

The room and other accommodations/amenities were exceptional, but the only drawback was the intense mildew/mold smell in room. A dehumidifier ran all day and would be filled up completely by night time, where I would have to empty it out each day. Granted there was flooding from typhoons, preventing…

What a luxury experience from Marriott in Hanoi. From the moment you walk into the hotel, every element of the design and the service is designed to make you feel welcomed and pampered. Besides the incredible views of the lake, the highlight for me was the hospitality of everyone working at the ho…

I would like to thank JW Marriott Hanoi for a truly pleasant stay. I especially appreciate Ms. Huyen Tran, the Duty Manager, for her kind support and professional care, which made my experience very comfortable. Her attention to detail and warm hospitality reflect the high standards of the hotel. I …

The hotel service and facilities are top notch, food is also very good and the morning views during breakfast is awesome. My only complain would be the light switches in the room, you can’t control everything from the bedside panel.

What an enjoyable stay! I chose this hotel on my way through Hanoi at the end of the trip, and it was a perfect choice. After a string of smaller local hotels, the exceptional comfort and quality of the JW was a perfect reset. I was upgraded to a suite, which was far more than I needed, since I s…

Breakfast and buffet are amazing. Room service food is amazing too. The views in the morning are beautiful. Staff is really professional and well trained. The restaurants around are insanely expensive, the Japanese restaurant cost 300 USD the dish. Buffett and room service are Ok but other options w…

It's probably the only hotel I stayed all my years of business travel that I have only praise and appreciation for the room, the service and the food provided by this spectacular JW Marriott in Hanoi. The look of the building is simply majestic and futuristic. The view from the executive lounge is b…

Check in Staff was very helpful and ensure all my needs are met. Gym and Sauna facilities are fantastic Good spread of Breakfast. After breakfast, i skipped lunch and dinner.

Dinner at Kumihimo Japanese restaurant was great. Dinner for tonight was Volcano sushi, mashed potato with truffle and pulled pork with seaweed on top. We were welcomed warmly and taken care of by Ms Lien, Mr Duc and Mr Tuan. The service and hospitality were excellent. Free cocktails were given to c…

Ms Thao especially , was extraordinary professional and always passionate to provide the most wonderful personal experience to the guests and doing her best! I am so thankful for her presence in my frequent long stay in this hotel , she made it extra special and let me feel the hotel is the choice i…

It's the best hotel. The hotel service is the best. I felt special during my stay here. I had a child, so I participated in a kids program, and the manager in the picture was kind and explained well. The experience here was the best, the room condition, breakfast, nothing bad, and the best.

During my stay in Hanoi as a loyal member of Marriott Bonvoy I made a choice for JW. From the very beggining I was supported by JW staff members. Limo service that recognized my before I was able to find them was a surprise. Hospitality in Asia as I was told is a different world. Everyone was kind, …

I had an exceptional stay at the JW Marriott Hanoi. From the moment I arrived, the service stood out—staff here are truly outstanding and always greeted me with warmth and professionalism. The property itself is luxurious, modern, and beautifully maintained. The breakfast buffet was another highlig…

As always, JW Marriott never disappoints me. The check-in process was a breeze, and our room was upgraded! It’s modernly furnished with all the amenities you’d expect from a 5-star hotel. The club lounge is a real gem, with their evening cocktail and hors d’oeuvres. And for breakfast, the JW Marriot…

I stayed at the JW Marriott Hanoi hotel for 7 nights: July 5th to July 12th, 2025. Below are my views on good (+) and not-good (-) about this hotel. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staffs as a guest and a loyal member. Go…

Our overall experience was outstanding. The food, service and people are all worthy of five stars. It is a little far from the city center but close to the airport. The shower in the room was great and the spa on site was very relaxing.

The hotel is amazing, the rooms are very clean and very well decorated. All restaurants provide excellent food. Staff are great, courteous and polite. I highly recommend this place/hotel.

Wonderful hotel here in Hanoi! Service is amazing & the rooms are great. I stayed here a couple times during the two weeks I was visiting Vietnam. I’d say the standout part about this hotel is their breakfast, lots of options & a great variety of cuisines to try. The staff is great & attentive to yo…

✨ JW Marriott Hanoi – An Ideal Retreat for High-End Business Trips Secluded location – Iconic architecture: Nestled beside Me Tri Lake, JW Marriott Hanoi stands out with its bold and modern design. From afar, the hotel resembles a "soaring dragon" gently resting by the lake—an architectural statemen…

Had a great couple of days here. Was assigned to the Presidents suite, which was stunning. A wonderful welcome from the team here too I used Grab to get to the town centre. It's almost certainly too far to walk for most

We had an amazing stay here. The room was spacious and clean. The bed was comfy. The amenities are immaculate. But best of all, the staff went above and beyond for us. Our only regret is not getting more of the names for workers who made our trip so enjoyable. Notably, the young woman who greeted us…

Only one night stay so hard to get my bearings. Seems remote and away from the main city hustle, which isn't a bad thing. Staff was amazing and accommodating. The executive lounge was beautiful and offered a lot of drink, snack and meal options. Breakfast in the lower level JW Cafe was amazing, for …

Very nice property. Got upgraded to a very spacious executive suite, which was in great condition and clean. Polished staff with excellent command of english, execytive lounge is great with a nice spread for breakfast and evening happy hour extended till 9.30pm. Location may not be ideal depending o…

Fantastic property! The gym and pool are awesome. There are tons of dining options on site, and all are delicious. John Anthonys was our favorite meal! The service was impeccable, and the quality of food was exquisite. The location of the hotel is a bit far from the airport, old quarter, and shoppin…

From the moment we arrived, every interaction was warm, thoughtful, and full of care - making us feel genuinely welcomed and valued. Special thanks for the generous upgrade to the stunning chairman suite made our stay even more memorable. Deep thanks to Ms. Thuc Anh and Ms. Nga at Guest Relations f…

We had a wonderful stay at the JW Marriott Hanoi. The hotel is modern and stylish, about 30 minutes from the airport. The front desk and bellboy were extremely helpful—they assisted with changing my mom’s room after check-in because it was a bit too far from the elevator, which we really appreciated…

Absolutely fantastic people are working at JW Marriott Hotel Hanoi. They created warm and positive environment and we had all what we need for a comfortable stay. The hotel is a bit away from the city center but we loved it as we preferred a quiet place to chill in the evening.

Luxurious JW Marriott hotel with a class in Hanoi. At my third hotel in my April 2025 Vietnam. Finally, at this wonderful hotel in Hanoi. Staying four nights before returning to Incheon, Korea. As a Lifetime Titanium Premier Marriott member I was given an upgrade to an Executive Suite with two toi…

I have stayed many times at JW Marriot Hanoi. It was always pleasant, although expensive compared to other 5 star hotels in Hanoi, but staff are always professional and quality is excellent. My visit this week has been particularly special as I needed a nurse for a wound dressing for an injury I ha…

Stayed here for a night but it was the best hotel we have stayed at, world class service. I have stayed in many Marriott hotels and this one is just underrated. The experience is just magnificent and impressive. Amazing breakfast with extensive selection. Ms Mi attentiveness and care during the brea…

The hotel is amazing, the room is spacious, the food is very delicious. The only con is the location which is quite far from old quarter area and other city attraction. Hotels facilities are beyond expectation, gym is equipped with good tools which open 24 hours, pool is very long and indoor. Spent…

Rooms are slightly dated, location is about 25 min from Old quarter taxi cost around 150-200 dong, personnel at the lounge are super efficient, customer oriented , real professionals to take care of you. Will definitely return and I will recommend

JW always delivers so I knew this would be a good one, but man did it blow us away. The room is very spacious and clean as usual. However, this place is massive with several options for drinks and food on the premise including an outdoor area, which was really enjoyable to walk to. The staff are ver…

Me and my 5 friends had to leave another hotel in the middle of the night because we felt unsafe and found this one. It was 1:30 in the morning and we weren’t able to book anything online. We called front desk in hopes they could get us in a room that night. The sweetest women in the world answered …

Had the most amazing stay at this hotel. While the location is a bit far from old town from a tourist perspective I would still recommend the same for its absolutely peaceful and serene surroundings. The room that we stayed at was itself fabulous with a view of the lake and gardens and the skyscrap…

My recent stay at JW Marriott Hotel Hanoi was nothing short of extraordinary. From the moment I arrived, I was greeted with warm smiles and a level of professionalism that sets this hotel apart. The staff exemplify top-notch customer service, ensuring every detail of my stay was seamless and memorab…

Absolutely fantastic hotel, the service is exceptional, friendly, welcoming and professional! The rooms (I stayed twice now) are fantastic! On my second stay, I was not happy with a particular smell in one of the rooms, the staff was straight away offering me another room. The Spa is absolutely rela…

An exceptional 5-star experience! The rooms were spacious and beautifully designed, with every detail thoughtfully considered. The staff was professional, friendly, and attentive. Outstanding facilities, from the infinity pool to the gourmet dining options. A true gem for relaxation and luxury. Will…

We stayed at the property for just one night, but I would say it was a pleasant experience. The property location is good, the staffs were polite and very helpful. Room service staffs were very nice! The food experience was great. Would rate this hotel a 10 on 10! Unfortunately, I couldn't take any …

I really enjoyed my stay at the JW Marriott Hanoi. The room was spacious, comfortable, and well-appointed, and the overall service was warm and genuinely hospitable, just as you would expect from a JW Marriott. The hotel offers high-quality facilities, including excellent executive lounges and a ran…

Service is phenomenal. Quynh at front desk and Doan for the bellman. They remembered my name and went above beyond for some unusual requests I had. Rooms are…. Lounge and JW Cafe is awesome, nice selection and views.

I have to be a bit critical here. Service and hospitality at this property is at an elite level for Vietnam. Bonvoy member benefits are recognized provided in full. The brekfast spread is impressive. taste and quality, however, not so much. If you're coming for vacation, this hotel is far away from…

This was a good hotel,but if you are a vegetarian then do not expect to have much choice in ala carte or buffet. The service was very good

Location is far. Rooms are good size, however mold smell makes the experience sad. I changed 2 rooms but problem never disappeared.

We booked a room for Christmas, but unfortunately, our reservation was somehow canceled. After some discussion, the staff managed to give us another room. The only downside was that it wasn’t decorated for Christmas as planned, and we had to wait quite a while before everything was set up, which was…

It’s a nice quiet hotel that is off the main city action. Rooms are big and hotel space is also spacious There’s many staff around to guide you along and they’re all very friendly & chatty. Though abit too much for Asian me. They even escort me to the room & introduce the room facilities For room…

The staff was friendly. Breakfast was great. Pool and the spa were also amazing. Great sun exposure in the pool. Business lounge was also very good. Only dissapointing thing was the housekeeping. There were nails and hairs on the floor everywhere when we checked in. Eventhough I have asked the hous…

The hotels policies were extremely inconvenient with delivery of items. Location is very bad unless you’re a politician. However, the hotel and amenities at 5 ⭐️

I stayed at this hotel for more than 50 days in 2025, and while there are some positive aspects, several issues made the overall experience disappointing. The Downsides: 1. Location: The hotel is not conveniently located for easy access to attractions, restaurants, or marts. You’ll likely need tran…

Very nice hotel if you are here for business and need to camp inside, but if you want to know the joy, wonder, and culture of Vietnam, choose something closer to the city. It’s too far and sterile of an environment. They told me it’s too dangerous to rent motorbikes in Vietnam and was not a lot of h…

I’m very disappointed with the experience at the Wellness Center at the Marriott in Hanoi. My friend and I came here to relax and enjoy a calm atmosphere, as one would expect from a wellness facility. However, our visit was completely ruined by an extremely unpleasant situation that was very poorly …

Initial service upon arrival was great. However, the room smelled very mildewy upon arrival. We requested laundry service (mostly for leisure clothes as we were traveling for multiple weeks). They inspected the clothes and found odd reasons to not clean them (like a tiny hole, or “missing designs” …

We didn't stay here but visited my sister and my parents. It's a gorgeous hotel, very modern, but there is an odd smell to both the rooms we visited, almost mildew-like. When we arrived, they gave us cool complimentary towels and those were sour too, gave me a skin allergic reaction. The hotel is cl…

It’s not a good experience with respect to the overall communication at the front desk and mechanical inhospitable service. It’s far from the city main highlights, which is OK as they provided shuttle however, it’s upon us to do a better location check before booking. However, despite informing them…

I stayed one night at the Hanoi JW Marriott and ordered room service on the day I arrived because I was completely exhausted. As a 5-star hotel, I had high expectations—especially since this was my very first Vietnamese food experience. I ordered pho and bun cha. The price was very high, but I accep…

We stayed at JW Marriott Hanoi on June 16, 2025, and were deeply disappointed by the condition of the rooms. We had booked two rooms—one on the second floor and one on the fifth floor—and both were filled with a strong, unpleasant musty odor upon arrival. It was immediately clear that this was not a…