L'InterContinental Phu Quoc Long Beach Resort offre un luxe constant, avec de vastes piscines, un cadre en bord de mer et des Ă©quipements familiaux trĂšs apprĂ©ciĂ©s. Les clients soulignent un service attentionnĂ© et proactif dans tous les dĂ©partements, mĂȘme si la qualitĂ© de la nourriture dans certains restaurants est jugĂ©e moyenne et que l'emplacement du resort est assez isolĂ© du centre-ville.
Room service was so fantastic that i feel like everyone who work at this hotel wanna do something for me. And also room condition was so great. Everything was satisfactory. But especially i love Sora&Umi. Ofcourse, foods were great and service was special. On the last day, Mr. Phong was so amazing.âŠ
We visited InterContinental Phu Quoc to celebrate our anniversary. Although itâs not a cheap hotel, every part of the experience was absolutely worth it. The service, room quality, breakfast, and swimming pool were all amazing. I have traveled to many places, but this was one of the most satisfyingâŠ
This resort is incredible. Absolutely top notch. Iâd return here in a heartbeat! Impeccably clean, luxurious but tranquil. Delicious food. Gorgeous view. Spacious rooms. I was here for almost a week and felt no desire to leave. I wouldâve stayed a week longer if I could. Loved the spa. I enjoyed a âŠ
My family stayed at Phu Quoc Intercontinental Resort for 6 nights. It was a fun and happy time. I commend the friendly staff at the resort. Her name was "HOA." It is a resort I would like to visit again next time
We had a wonderful family stay at InterContinental Phu Quoc Long Beach Resort. Traveling with children can sometimes be challenging, but this resort made everything so comfortable and relaxing for our family. The facilities were clean and spacious, and the pools and beach area were perfect for kids.âŠ
We had an absolutely wonderful stay at InterContinental Phu Quoc Long Beach Resort and an unforgettable experience at HARNN Heritage Spa. At the spa, we enjoyed two 90-minute treatments â my husband chose the deep tissue massage, which was highly effective and perfectly tailored to his needs. I choâŠ
The staff are extremely friendly, and the facilities such as the swimming pool and restaurants are exceptionally well maintained. I had wonderful memories with our children riding bikes along the romantic Long Beach and enjoying the kidsâ pool with slides. I would like to visit again next time.
âI was provided with excellent breakfast service on my first day. I look forward to visiting again in the future. Special thanks to @Xuyen, Thang, Thinh, DiDi Also, I had a truly wonderful stay at the InterContinental Long Beach Resort during my recent trip to Phu Quoc. Thanks to the excellent guesâŠ
This hotelâs spa service is truly excellent. The environment is beautiful and very relaxing. Ms. Tram Kim Phan, who provided my treatment, was highly professional and skillful. If youâre visiting Phu Quoc and looking to enjoy a high-quality spa experience, I highly recommend this place. During my âŠ
Treatments use high-quality, natural botanical products, and the overall service is top-notch. Itâs a bit on the premium side price-wise, but well worth it for the quality and tranquility. Highly recommended if youâre seeking a standout spa experience on the island! Therapist I had was Liam Lam PhanâŠ
Enjoyed a great stay. Hotel, Rooms, facilities, service and staff has been excellent. At the Spa, team: Lam, Vy, Phan and Kim did a great job making us feel relaxed and pampered. Thank you.
Intercon never fails to amaze. The hotel staff were really nice. Special thanks to Han who helped us at the reception and all the staff who helped retrieve my lost sunglasses. We spent a really great time for my birthday and my daughterâs as well.
The breakfast buffet had a great variety and the food quality was impressive. The hotel is very kids-friendly, and the staff were all incredibly kind and quick to clear away plates. A special thanks to DIDI for being so helpful and providing such a warm welcome!
Room: is very comfortable with super beautiful sea view and see beautiful sunset Service : the restaurant offer classic foods from various countries, with a diverse selection. It's a little bit far away downtown, but overall we satisfied very much their facility and service.
Yesterday, my family arrived at the hotel for check-in feeling very tired due to a long flight. However, every staff member greeted us with such kindness that we were able to forget our travel fatigue right away. In particular, a staff member named DIDI, whom we met at the restaurant this morning, pâŠ
Our family visited the InterContinental for a vacation and to celebrate our second childâs birthday, and from the very beginning, we were deeply touched by the warm and thoughtful service. Even before our check-in, the prompt and kind email response made us feel truly welcomed and cared for. Every âŠ
Loved our 2 day stay here! The food and service at Sora were excellent. Phong was so friendly and welcoming. The grounds were well maintained and looked luxurious. It was a nice escape from busy Vietnam. Will definitely be back!
Our stay at InterContinental Phu Quoc Long Beach Resort was a very pleasant and memorable experience for our family. From the moment we arrived, the atmosphere felt welcoming and well organized. The resort is beautifully designed, with spacious rooms, a lovely beachfront, and a relaxed yet refined âŠ
I came on my first overseas trip with my beloved daughters. I stayed at Intercontinental Phu Quoc, and all the staff were kind and the facilities were good. Tan Le, Ksup, Thinh, Thao, Juan, Tue, Nhu, Chien, the driver who took me to the airport, etc. are so kind. Stay healthy everyone, and if you câŠ
It's been a very enjoyable weekend thus far in Intercontinental! The ambiance, facilities and Lunar New Year decorations are lovely and cosy, and the staff have been exceptionally warm and helpful. Dining at the hotel's restaurant Sora & Umi has been enjoyable, with a generous selection of food fromâŠ
"A Truly Heartwarming Family Dinner at Sora & Umi" âFirst and foremost, I would like to express my deepest gratitude to the amazing team: Didi, Tyd, Xuyen, Nga, pom, Zelda, and Giang. You all made our evening absolutely unforgettable. âWe had a wonderful dinner buffet at Sora & Umi with our family. âŠ
I am now back home, yet I already miss my âhomeâ in Phu Quoc. I had an exceptional stay at InterContinental Phu Quoc, thanks to the outstanding hotel teamâespecially Manager Nguyen Thi Minh Thuâwho created truly meaningful moments that made me feel welcomed, supported, and understood, while still alâŠ
Phan, my massage therapist, was phenomenal! She was attentive to my needs and tailored the massage to what I needed. I feel so relaxed and cared for. Kim th receptionist was wonderful with her gentle voice and timely service. Great spa experience!
We had a wonderful stay and truly appreciated the warm hospitality throughout our visit. The Club Lounge team was attentive, friendly, and consistently made us feel welcome. The service was thoughtful and professional. A big thank you to the entire lounge and chef team for making our experience so câŠ
It was the bestest hotel ever. The staff, Kilo, has been so kind to my family. I strongly recommend that the staff like Kilo would be highly spoken of. We will be staying again this hotel next holidays and letting my friends know how fabulous this hotel is. Thanks.
A truly memorable stay. Despite the resort being quite busy, the level of service remained consistently excellent, with the team attentive, professional, and genuinely caring throughout. It was a pleasure to see the General Manager, Ghislaine LĂȘ, personally checking in with guests during breakfast, âŠ
My husband and I just spent the last 2.5 hours in the Hrann Spa at the InterContinental Phu Quoc. We did the Phu Quoc Indulgence ritual which involved massage with warm bamboo, deep tissue massage and facial at the end. The time went fast and it was definitely an indulgence. We thought the bamboo thâŠ
We stopped at Sora & Umi by Intercontinental for dinner. The restaurant has tasty vegetarian options in a quiet, charming location overlooking the beach. We had the curry and the stir fried noodles and both were excellent. Bonus for the extremely friendly service by Phong :)
We came to the InterContinental Hotel for a family trip. After arriving early in the morning on a flight, we were quite tired, but the check-in service at the lobby was excellent and immediately made us feel welcome. For a late lunch, we visited the Urasomi restaurant, where the warm and attentive sâŠ
I stayed with family and it was a pleasant time. Breakfast was really good even though it was a bit crowded. Our server Darcy was really kind and nice to my son. We all enjoyed the time staying hotel.
I am very grateful to the Guest Service Center (Tan Le, Ksup, Thinh, Thao, Huan, Tue, Nhu, and Chien) for their help. They helped us solve many problems. We, two adults and two children, thoroughly enjoyed the hotel. I would highly recommend it for families, and the buffet is delicious, offering a vâŠ
I had such an amazing experience at the hotel spa. From the moment I walked in, the atmosphere was calm, relaxing, and very welcoming. The therapists were incredibly professional and attentive, making sure I was comfortable the entire time. I especially want to thank PHAN, VY, THAO, and KIM â they wâŠ
Had a beautiful spa experience at the dayspa. Upon entering the dayspa it exceeded all expectations. The staff are so professional but humble. Liam treated me today and he was extremely respectful, professional and very flawless in delivery of his treatment. I can confidently recommend Liam and the âŠ
Beautiful hotel set on the beach on the southern end of Phu Quoc island. The hotel is very convenient to get to SunWorld and An Thom islandâŠgetting to the night market and the main town takes 20-30 minutes. The hotel is beautifully maintained with great food options. The rooftop bar is a bit cheesy âŠ
The location is beautiful and the massage is really comforting and relaxing. Phan did a great job at the massage and Thao kim is really friendly and caring at the reception. Will definitely come back again!
This a top class Location in the island. extremely clean, rooms are tasteful furnished, spa is just top, personal very kind. A special thank to the hotel manager Nguyen Huu Tho, for his help and his professional handling. Heâs a valuable asset for Intercontinental group. An insider tip would be not âŠ
We absolutely loved this hotel. The swimming pool and the ocean are incredibly beautiful, and all of the staff are genuinely kind and welcoming. In particular, one of the staff members we met at the pool was very helpful and made it easy for us to fully enjoy the pool facilities. Darcy, Didi Xuyen âŠ
We had a wonderful dinner at Sora & Umi. The food was great and the atmosphere was very nice. Special thanks to our waitress Didi â she was incredibly friendly, amazing with our kids, and seemed to understand us perfectly even with just a few words. She made the whole evening easy and enjoyable for âŠ
We had a wonderful stay at InterContinental Phu Quoc. The hotel is very family-friendly and perfect for staying with children. Our kids especially loved the water slides and had an amazing time at the pool â it was one of the highlights of our trip. We were also very satisfied with both the food andâŠ
Loved my stay at the InterContinental Phu Quoc. Beautiful property, spotless rooms, and genuinely friendly, attentive staff. Biggest highlight was the spa: massages with Kim and Vy were amazing - perfect pressure, super skilled, and I walked out feeling completely reset. Would absolutely stay here aâŠ
While staying at InterContinental, we frequently visited the kidsâ club with our child. The staff were very kind, and the facilities were excellent, making it a great place for families to visit. In particular, Teacher, NHU played with our child, and it became a truly wonderful memory for them. Our âŠ
We recently took an overseas trip to celebrate my motherâs birthday. We stayed at InterContinental Phu Quoc and had breakfast every morning for all three nights and four days at Sora & Umi. The variety and quality of the food were outstandingâeverything was so refined and delicious that we never oncâŠ
My kid very much enjoyed the dinner at Sora & Umi restaurant with kid menu items, and I actually tried them myself and found the quality too. As they said happy kids happy parents. Thanks Darcy for keeping the child entertained throughout.
I just had a 1 hour Eurasian massage at the spa and it was such a beautiful and relaxing experience. My massage therapist Tram was lovely and such a fantastic masseuse. The revocation staff Phan and Kim were very welcoming. The location of the spa with the sound of water and nature all around was beâŠ
I had a really comfortable stay at the Intercontinental. Staff such as Lam were all friendly and professional. The room was spacious, clean and well equipped. I wish I had more time to enjoy the amenities at the hotel.
We had an incredible stay at the InterContinental Phu Quoc! We arrived late in the evening and the staff were immediately attentive and helpful to collect out bags right out of the car and assist with check-in and taking us to the room. The service was exceptional throughout the stay and I would likâŠ
I truly enjoyed my time at the InterContinental Phu Quoc Club Lounge. The lounge itself was wonderful, and the kindness and attentiveness of the lounge team made my stay genuinely happy and memorable. I would especially like to commend Alex for his excellent service. Thank you for such a warm and weâŠ
I had a soothing experience in the Harnn Spa in the morning of 10 Jan 2026. My therapist VY is a kind and gentle girl. Her massage relieved my tiredness and deep tense inside. The environment is so peaceful. Itâs an ideal place to escape from busy life. The receptionist, Thao, was very welcoming anâŠ
Absolutely exceptional experience at the InterContinental Spa in Phu Quoc. From the moment I arrived, Thao and Kim at reception were incredibly welcoming, friendly, and professional â they instantly made me feel relaxed and taken care of. My therapists, Sofia and Liam, were amazing. Their skill, attâŠ
This is a review for the spa at the Intercontinental, which was wonderful! We had fantastic, relaxing treatments with Tram and Sofia, who were so kind. And Thao, the receptionist was lovely. We will absolutely return if we find ourselves in Phu Quoc again!
Highly recommended for families with children and elderly guests. The service was excellent, especially the staff at the swimming pools and beach, they were very attentive, proactive, and genuinely welcoming. We especially recommend staying in the two-bedroom residence with beach view, which was spâŠ
It was really nice to stay here. Having a breakfast in Sora&Umi was a pleasant experience. All the staffs were good, they were so kind and fast and especially Didi did a great job for us. She made us a cute cake for my babyâs birthday, I will never forget the day. I would like to visit here again!
DiDi - Sora & Umi We had breakfast at the hotel with our family, and it was a very pleasant experience. The breakfast offered a great variety of food, and everything was well prepared and delicious. What impressed us the most was the kindness of the breakfast staff. She was extremely friendly to oâŠ
When I stayed at the Intercontinental I decided to book a muscle revival massage at their wellness retreat. it was the most relaxing massage Iâve had and in such tranquil and beautiful setting. Pham made me feel so welcome upon arriving and Liam gave me the best massage. I was so relaxed I kept falâŠ
This hotel is perfect for a family trip. Itâs very relaxing and great for a real holiday. All the staff were friendly, and especially Hoa was incredibly kind and helpful. If you visit Phu Quoc, I highly recommend staying here.
Beautiful swimming pool, perfect rooms, and beautiful beach. All staff members were awesome, especially Phong and Kha helped us a lot and promptly at the breakfast table. It made our stay even more beautiful.
Excellent service especially the foods, good value, selections of foods is amazing and delicious. Staff member Linh, Duong , Pom in sora restaurant very helpful with sightseeing suggestion. Chef Ky in sora restaurant ven fulfil a special request Banh Mi and what a treat it was! Thank you to IntercoâŠ
Staying at InterContinental was an amazing experience. The location was excellent, and the swimming pool was truly beautiful and stunning. All of the facilities were well maintained, and our family was able to fully enjoy our vacation. The staff were extremely kind and always did their best to assiâŠ
The hotel has been amazing, from service to facilities. The staff have always been friendly and willing to help (especially when we got lost a few times in such a massive hotel!). The spa was definitely a major highlight! Had two treatments but Vy was by far a stand out. She was so friendly and profâŠ
I stayed at InterContinental Phu Quoc Long Beach Resort during my trip to Phu Quoc, and using KakaoTalk for communication was very convenient. All of my requests were handled promptly, and everything was perfect throughout my 4-night stay. The swimming pool was a lot of fun, especially with the watâŠ
wonderful view with great facilities like pools, restaurants, cafes and bar. but the best part was the service of the workers. I'd like to give special thanks to the guest service team (Tan Le, Ksup, Thinh, Kiet, Thao, Huan, Tue, Nhu, and Chien) who were very kind and fast in any moment and requestâŠ
Did the Thai massage with Sofia as my masseuse and she was able to make me feel an amazing stretch despite me being rather inflexible đ Thao at the reception was always friendly and helpful as well. Staff are all trained well and very professional. Highly recommend!
Hands down one of the best 5-star hotels in Phu Quoc and honestly one of the best beach resorts I have ever stayed in! The location is absolute paradiseâbeautiful white sand beaches and a really nice boardwalk that is perfect for bike riding. The hotel itself is incredibly plush with so many luxuryâŠ
Overall great stay thatâs very family friendly. We brought our 1 year old daughter with us for holiday. We booked a 2 bedroom apt which had a washer dryer and mini kitchenette. The hotel provided all the baby equipment we needed (crib, baby tub, steam sterilizer). All the staff at the restaurants anâŠ
I want to compliment the incredible hospitality we experienced at the resort, truly impressive from the first day to the very last. We kept receiving thoughtful surprises throughout our stay. Something as simple as the crew cleaning my sunglasses, something Iâve never experienced at any hotel in anâŠ
Everything was a wonderful memory, but the kindness at the breakfast restaurant left the strongest impression on me. During our 3-day stay, you always greeted us warmly and asked how we were doing, and it truly made us happy. Youâre the reason we want to return to the InterContinental â our amazing âŠ
Now I understand why this resort is so popular in Vietnam. We had such a relaxing and comfortable stayâșïž During breakfast, Didi was incredibly kind and took great care of the kids, which truly touched us. Thereâs also a little play area right next to the dining space, so we were able to enjoy our mâŠ
I had a truly wonderful stay at InterContinental Phu Quoc Long Beach Resort. The resort offers excellent facilities and provides a relaxing environment that made my vacation unforgettable. I am very grateful for the generous room upgrade, which added even more comfort to my stay. Throughout my visitâŠ
Loved the spa. Especially Phan the therapist. Very skilled. Released all my tension points without aggravating my more vulnerable areas. Thao, the receptionist has very good knowledge about the different types of therapies. Ask her for suggestions. Will be back!
The pool, the kids club, and the restaurant were all great. Thanks to the hotel, I was able to enjoy my vacation. In particular, I want to praise server Thao, the employee of Soraumi restaurant. My flight time was approaching, so I asked for a quick service, and she was willing to help me, and gave âŠ
Our family of four stayed at the InterContinental for our first trip together. Since we have young children, we had breakfast at Sora & Umi. The staff were incredibly kind and the service was excellent. The menu was wonderful as well, and we are especially grateful to the staff member, POM. đđđ TâŠ
We had a wonderful stay at the Intercontinental. From check-in to check-out, our needs were attended to and any questions or concerns were immediately responded to. Our room was stylishly decorated, beautifully lit, wonderful views, and comfortable. The breakfast buffet was delicious and had a widâŠ
We had a 45minutes session at HARNN Heritage Spa with therapist Phan and Lam, the massage therapists are very professional and skillful. The room is very clean and has calming vibes. Thao, our receptionist, is very helpful with the booking and providing information on the services. We feel refreshedâŠ
My weekend stay was relaxing and indulgent. The room is spacious, clean, and well-designed. Breakfast at Sea Shack with a view is awesome. Everyone I met delivered genuine service, and I would like to express my gratitude especially to Mr. Thien at FO for assisting with my late check-out, Ms. Trinh âŠ
Overall a wonderful experience at this hotel. The reception, housekeeping, restaurant and swimming pool staff was wonderful, friendly, attentive and responsive too. The hotel condition are well maintain and the facilities are wonderful. Suitable for younger age kids as there are both kids clubs and âŠ
Phan at Harn Heritage Spa was amazing! She was very helpful in getting us what we wanted and accommodating. The space was an oasis, breathtaking and beautiful ! I got the clarifying facial as well as the manicure and pedicure and a massage! Definitely recommend getting something done while here!
Today I had my second spa day at HARNN Heritage Spa. I had a facial session (but there was no extraction) which included neck and shoulders massage. My therapist was Phan. All the staff were polite and attentive. After the session, I enjoyed some tea while enjoying the view.
A delightful experience. The rooms are beautiful and the team is exceptional. So kind and so helpful. You will feel taken care of. I treated myself to a massage at the hotel and it was a blissful experience. Tram was excellent. Her presence was calming and her massage skills were excellent. If you âŠ
Amazing location, individual traditional bamboo huts on the serene lake. Liam my masseur was perfect, attentive and knew the spots I needed to relieve but being sensitive to my still sore muscles post Ironman 70.3. My host Tham was polite and friendly and explained everything very well. Thank you boâŠ
Spa was amazing. Great relaxing location, Thao was very welcoming and friendly. The standout was the treatments; Tram gave me a facial that was so relaxing I didnât just sleep through it, I also kept falling asleep in the pedicure after! Skin feels fresh and I am very relaxed!
Super wonderful family vacation at this resort again! Big thanks to Tri with the check-in team. As with previous visits, he was extremely welcome and super helpful! Also thankful to Phong at bfast and Quinn at kids club for their services and care for my kids! We will definitely return to this reâŠ
We just had the best time staying in the IC hotel in Phu Quoc. We mainly used the club lounge and having been to few InterContinental hotels in the past I have to say it has been the best lounge so far. the pool the drinks the food and the service we have received was all perfect. will definitely coâŠ
This place is wonderful. I recommend everyone to come here. I went to the spa center and had a body scrub made with a girl named Ha. She's a very nice girl. A waitress at the children's restaurant, Thao, is a very polite girl; she gave the children gifts. The service was pleasant. The food was delicâŠ
Beautiful hotel with nice amenities. Had a great meal at Lava Steakhouse. Received my first massage in years at Harnn Spa and it was phenomenal. My masseuse was Phan and she was great. I highly recommend her and this resort in general. It is well worth the cost. This resort was on favorite places weâŠ
It was a place that left me with happy memories. During breakfast, the first seat I was given was quite hot, but Manager Tom quickly helped me move to a cooler spot â Iâm very grateful for his kindness. Please convey my thanks to the manager who made it possible for me to enjoy my meal comfortably. âŠ
Our familyâs first trip to Phu Quoc was truly unforgettable, thanks to the InterContinental Hotel. Every moment was filled with warmth and care. The staff greeted us with smiles every time we met, and they made every effort to fulfill our requests. The teachers at the Kidsâ Center genuinely played aâŠ
One of most luxurious resort I have stayed. Great location and excellent service very dedicated staff. We had stayed for two nights in the resort, 3 bedrooms villa with private pool. The landscape is very beautiful, itâs just walking in the woods. Kids club is will equipped and kids zone is amazing.âŠ
Arrived yesterday. And our experience here has been amazing so far! Staff are friendly and helpful. Dinner at Lava was awesome! This morning's breakfast was made wonderful, with cheerful staff around. Sweet and chatty, Ms. Pucca, served us aroma Vietnamese drip coffee which we love!
Sofia provided an exceptional massage experience! Her skillful techniques and attention to detail made the session incredibly relaxing. She took the time to understand my needs and tailored the treatment perfectly. I left feeling rejuvenated and stress-free. Highly recommend her services to anyone sâŠ
An unforgettable stay â world-class service and genuine warmth Iâve been fortunate to stay at some beautiful hotels around the world, but my recent stay at the InterContinental Phu Quoc truly stands out as one of the most incredible experiences Iâve ever had. Unfortunately, this was only a one nighâŠ
I had a wonderful stay at the InterContinental Phu Quoc Long Beach Resort. The resort is beautiful, clean, and very well managed. From the moment we arrived, the staff made us feel welcome and comfortable. The facilities were excellent, and everything was kept in perfect condition. Special thanks tâŠ
The interior was more simple and modern compared to the InterContinental Resort in Da Nang, but all the staff were exceptionally kind, and the Club Lounge food was surprisingly good. The room was spacious and very comfortable. Alex, in particular, was attentive and very helpful â his detailed and frâŠ
This is my eleventh stay at this resort. I usually choose InterContinental because the pool is great, the food is consistent, and the service is fantastic . I would say as a young couple or solo traveler, this may not be the resort for you as there are many large groups of families that were here duâŠ
We stayed in a one bedroom apartment which had a kitchen for convenience but the rooms didnât feel as clean and could use a refresh. Sofa and cushions had an odd, musty smell. Other downside was when we were by the pool ordering lunch, there were several times that we waited over an hour for food duâŠ
Beautiful hotel with a lot of good services. Breakfast bar is very good with extremely large number of options. Staff is very nice and helpful. Ala cart menu is stupid expensive for Vietnam and just very average. Cocktails in the rooftop bar are even more expensive and suck hard.
The hotel offers a pleasant setting for a relaxing holiday, particularly for guests looking to spend calm days by the pool. The facilities themselves are appealing, and the overall atmosphere invites rest and leisure. However, the service quality does not fully meet expectations for a property of thâŠ
I had an overall pleasant stay, with excellent service provided by the friendly and attentive staff throughout my visit. The spa treatments were also great! However, I regret to rate the hotel only three stars due to several issues with the facilities. 1) The television in my room failed to load câŠ
I really liked this hotel overall. The room was nice, the breakfast was great, the private beach is beautiful, and the pool is very good. The gym is amazing â one of the best Iâve seen in a hotel. The location is also super convenient: close to the airport and about halfway to all the tourist spots.âŠ
The basic king was nothing special. The room always seemed a little warm and more space was wasted on the walk in closest that could have been put towards the rest of the room. No idea on how to actually use the refrigerator since the QR code wasnât working and other review said you had to pay-umm âŠ
Warning: You have to book the sauna in advance, but the hotel fails to mention this until you arrive and scan a QR code. By then, itâs too late. We were told itâs fully booked for our whole stay. To make matters worse, âthe managerâ, Tri, was incredibly rude and unhelpful when we asked for assistancâŠ
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