The hotel exceeded all our expectations. An excellent blend of history, the past and contemporary luxury. They pay attention to every detail. Staying there felt like being hosted by a friend.
La Veranda Resort Phu Quoc - MGallery Collection
La Veranda Resort Phu Quoc mang đến trải nghiệm phong cách thuộc địa boutique, cân bằng giữa nét quyến rũ cổ điển và dịch vụ chu đáo, tạo nên lượng khách hàng trung thành thường xuyên quay lại. Khu vườn nhiệt đới tươi tốt, bãi biển riêng và vị trí trung tâm mang đến một cơ sở yên bình nhưng thuận tiện, dù một số khách nhận xét rằng bãi biển có thể hơi kém ấn tượng và nệm có thể đã cũ. Khu nghỉ dưỡng xuất sắc trong việc tạo ra bầu không khí ấm áp, thân thuộc thông qua các hoạt động hàng ngày chu đáo và đội ngũ nhân viên thực sự quan tâm.
✓Điều khách yêu thích
- Dịch vụ xuất sắc: Nhân viên luôn ấm áp, chu đáo và chủ động, thường đoán trước nhu cầu và nhớ tên khách hàng suốt kỳ nghỉ.
- Sự quyến rũ thuộc địa và khuôn viên: Kiến trúc thuộc địa Pháp, khu vườn nhiệt đới tươi tốt và lối đi được bảo dưỡng tốt tạo nên bầu không khí đặc biệt, yên tĩnh như lạc về quá khứ.
- Ẩm thực chất lượng cao: Bữa sáng thường được khen ngợi về sự đa dạng và chất lượng, trong khi nhà hàng Peppertree và các bữa tiệc buffet theo chủ đề (ẩm thực đường phố Việt Nam, hải sản nướng) nhận điểm cao về hương vị và trình bày.
- Hoạt động miễn phí: Khách hàng đánh giá cao các dịch vụ bao gồm như trà chiều, tiệc rượu vang/rượu rum, yoga, lớp học nấu ăn và kem que hàng ngày trên bãi biển, giúp tăng giá trị và trải nghiệm.
- Vị trí đắc địa: Nằm trên Bãi Dài gần thị trấn Dương Đông, khu nghỉ dưỡng cho phép dễ dàng đi bộ đến các cửa hàng, nhà hàng và chợ, trong khi vẫn yên tĩnh và riêng tư.
!Điều cần biết
- Bãi biển có thể kém ấn tượng: Một số khách nhận xét bãi biển hẹp, có bao cát và điều kiện bơi lội có thể thay đổi theo mùa.
- Vấn đề bảo trì phòng: Một vài đánh giá đề cập đến nệm cũ bị lún và phòng có thể tối vào những ngày u ám.
- Một số món ăn không đồng đều: Dù nhìn chung xuất sắc, một số món thỉnh thoảng như súp mì trứng được mô tả là nhạt nhẽo, và nước đóng chai tính phí trong nhà hàng bị chỉ trích về cách trình bày và vệ sinh.
- Quy mô khu nghỉ dưỡng và tiện nghi: Hồ bơi tương đối nhỏ, và quy mô nhỏ gọn của khu nghỉ dưỡng có thể không phù hợp với những ai tìm kiếm cơ sở vật chất rộng lớn hoặc giải trí kiểu khu nghỉ dưỡng lớn.
Scores by category
Hotel highlights
Guest profile
Rating breakdown
Đánh giá của khách
Our family visits this resort every year, and it truly is one of the best on Phu Quoc Island - if not the very best of its kind. It’s a beautiful boutique resort with a stunning garden and exceptionally attentive staff. The food at the restaurant is absolutely delicious. Thank you lovely team, for a…
La Veranda is one of those places that quietly stays with you. The hotel has a real soul, with charm and elegance. The team makes a big difference. Service is thoughtful and sincere, never overdone, and you genuinely feel cared for rather than “looked after.” The location is also a real plus: easy t…
Our third visit to this wonderful Hotel. It is an Oasis and calm.
Our stay at La Veranda Resort Phu Quoc – MGallery was nothing short of extraordinary. From the moment we arrived, we were enveloped in warmth, elegance, and genuine Vietnamese hospitality. The resort itself is stunning — colonial-style charm blended beautifully with lush tropical gardens and breatht…
Best hotel at Phu Quoc. All is just perfect for middle age quests without children. Quiet, good food, nice staff
We had a very good stay at La Veranda. At check in, Mr Khoi was very helpful and impressive with his efforts about an airticket enquiry we had. We arrived on a Tuesday and in time for a wonderful Vietnamese themed buffet. Wonderful. Ms Trang Le was so friendly and full of enthusiasm. We also had loc…
By far the best resort in Phu Quoc. Close to the action but still calm and classy. You can really feel the quality everywhere. Breakfast is amazing and staff are always there to help. I suggest staying 6 or 7 nights so you can enjoy the island but also spend full days inside with the pool, beach and…
This is a Vietnamese French Colonial Beach Paradise! We absolutely loved our stay! The beach location, the service, the food were all outstanding.
I feel very fortunate to have found and had done my 20 years renewal of vows at La Veranda. After staying 4 nights at the Regent Phu Quoc I was excited to give this property a try. I am so glad I did. I Had a traditional Vietnamese Dragon and lion dance along with blessings from a female monk. Sam a…
Well managed excellent service, great food and well pampered stay experience. Special thanks to Sam going beyond to ensure our wonderful stay, will surely come back !
This was my second stay at La Veranda Resort Phu Quoc, returning one year after my first visit, and it was every bit as wonderful as I remembered. Everything about this place works in perfect harmony — from the stunning, beautiful beach and lush tropical greenery to the calm, elegant atmosphere of t…
An idyllic and wonderful oasis on Phu Quoc Island where the attentive and personal service to guests is truly first class. Each and every member of the team deserves a mention, however a special mention and thank you to Lyn for her warmest of welcomes, to the pool team who always made sure you were …
I can only rate food here and interior as I did not stay at the hotel, just came for dinner. Beautiful hotel with a colonial vibe, something like Cuban. It is quite elegant but at the same time not too much so you feel good there. I went there for Vietnamese street food day everything was good, dese…
I’m honestly speechless. If there were a rating higher than 5 stars, this hotel would deserve it without a doubt. From the moment we arrived, Sam and Lin went above and beyond to turn a stressful situation into an unforgettable experience. We made the mistake of booking through mytour.vn, and our r…
A little paradise beside the huzzling and buzzlibg city. The staff knows what you might need before you realize it. Restaurants with great seaview, makes it easy to enjoy the scenary meanwhile breakfast, lunch or dinner. The massage they offer is absolutly fantastic. We enjoyed every minute.
Although Phu Quoc is overcrowded and quite untidy, La Veranda was very pleasant and we really enjoyed our stay. The hotel is clean, well appointed and the staff do all they can to make guests feel welcome. The food is outstanding and there’s a really good spa. We found it all reasonably priced.
Five stars all round. Very good location with clean beach. Attentive staff, beautiful grounds and fantastic villas.
We recently stayed at La Veranda for a long weekend and it was simply fabulous. A true hidden gem, tucked away behind luscious plants, green pathways making every brick-paved alley a stroll towards yet another picturesque scenery: the gardens, the beach, the seascape, the hotel. This French colonia…
Just a perfect two weeks at La Veranda. This was our second visit after a 13 year gap. We cannot over stress how wonderful every aspect of our stay was. Our garden villa was just so beautiful, really spacious, extremely comfy large bed, powerful walk in shower, great aircon and all kept immaculately…
This is an exceptionally good hotel.. I have stayed in good hotels across the world but the level of service. kindness and thoughtfulness of this one, makes it exceptional. Great location, good beach and pool and fantastic food. Staff and mangement go above and beyond to make your stay memorable. We…
If there was such a rating I would give this hotel a 10/10 🤩 We enjoyed 4 days at this resort , it was absolutely perfect for the last leg of our holiday. Relaxing by the pool, beautiful food, lovely staff , all set within lush private gardens . Minutes walk to the to the town with everything at…
Superior service, food/beverage, accommodations. Great unexpected little touches such as sorbet sample on the beach every day, small snack at turn down. Personalized notes including a handwritten thank you upon check out. Highly recommend and hopefully return soon. Could not find a flaw. 5 star serv…
I recently stayed at a luxurious seaside resort, and it was absolutely amazing! The place had elegant villas overlooking the ocean, and world class service. Every detail from the soft lighting to the calming scent in the lobby made me feel relaxed and pampered. The food was exceptional, especially t…
Great hotel, quiet and peaceful for a luxurious vacation, highly recommended. I will visit it on my next vacation for sure
I arrived excited for Phu Quoc, but I left in love with La Veranda. This was not just a stay — it was a curated journey of elegance, warmth, and genuine hospitality. 🥰 From the refreshing welcome drink and charming high tea to energising yoga, rejuvenating massages and hands-on cooking classes — e…
Can't comment on rooms as we walked along the beach and stopped in for a little refreshment. Staff super friendly and attentive, bar had great selection of beer (Tuborg on draft, plus others), spirits and amazingly provence (French) rose @ 250 dong/£7.. Pool area was quiet and spacious. Would stay h…
We stayed at La Veranda Resort in Phu Quoc with my husband, my sister-in-law and her partner — and honestly, it was pure paradise! From the moment we arrived, everything felt perfect. The resort is surrounded by lush tropical gardens — so peaceful and beautiful that you instantly relax. The colonia…
Heaven-like resort in a tropical island. Kim Anh is a wonderful Guest Experience Officer, please give her more training and she will shine her fullest potential.
A Dream Stay in Paradise – Truly Magical Experience! Our time at La Veranda Resort Phu Quoc was absolutely unforgettable. From the very moment we arrived, we were surrounded by beauty, peace, and genuine hospitality. The resort itself feels like stepping into another world – a perfect combination o…
The grounds and the rooms of the resort are beautiful. The buffet breakfast had lots of choice, including a noodle and egg station, and it was lovely to eat looking out to the sea. We also appreciated the activities that the hotel put on, including the afternoon tea and rum reception
This place oozes charm with a white lotus vibe. Smooth check in and welcome drink. Beautiful room with colourful manicured grounds. Breakfast is more than adequate and there is a range of small daily occasions ranging from complimentary afternoon tea to cooking classes. All this together with polite…
La Veranda Resort Phu Quoc - MGallery Impressed by the welcome drink ^^ The resort is quite peaceful, old Indochina style, clean rooms, high beds, balconies that feel like the old days. Going in the nice weather season will have golden sunshine and blue sea. The restaurant's food is quite delicious,…
I have visited Vietnam several times, but it was my first time in Phu Quoc. When my family and I checked in, the staff told us they would make sure we had wonderful memories — and they truly did. From check‑in to check‑out, everything was really perfect. Thanks to everyone, our special day has becom…
La Veranda Resort is an absolute dream. From the moment you arrive, you're transported back to a colonial-era paradise. The architecture is stunning, the gardens are immaculate, and the pool overlooking the ocean is pure bliss. It's the ultimate place for relaxation and indulgence. While the resort…
Totally Awesome. Sam the guest experience officer was amazing … Sunny the breakfast coordinator was very cheerful and good
Everything was just perfect ! We stay for 5 nights and It was a wonderful experience. The staff was really nice. The activities, too. I hope I will be able to come back.
A Magical Stay at M Gallery La Veranda Our stay at the M Gallery La Veranda in Phu Quoc was absolutely fantastic from the moment we landed. The meet and greet at the airport was a welcoming touch, and the check-in process was seamless and efficient. We were greeted with a refreshing welcome drink a…
My family and I thoroughly enjoyed our stay at La Veranda and I cannot begin to describe how amazing this hotel is, but I will do my best. Firstly, the service was immaculate. All the staff were friendly, responsive and attentive, particularly at the restaurant. It genuinely felt as though we were …
Absolutely amazing! Everything was perfect, the place, the location, the food, the facilities but what really sets this hotel apart is the service! The staff genuinely understand how to make you feel at home, anticipating your needs with warmth and attention. The thoughtful activities like wine tas…
🌿 Lovely staff, super comfy sleep, and a private, peaceful vibe — just like a touch of Bali in Vietnam. A few steps to the beach and a wonderful breakfast. Truly a charming stay for couples or families.
Our stay at La Veranda Phu Quoc was the highlight of our trip to Vietnam—an absolutely unforgettable experience that we’re thrilled to recommend to anyone visiting the island. This charming hotel boasts 26 years of history, blending French colonial elegance with modern comforts. The recent renovati…
We thoroughly enjoyed our two nights stay at La Veranda. 1) The resort offered airport pick up and drop off services and made sure to communicate with us ahead of time regarding flight details. All went very smoothly. 2) The manager welcomed us and provided a very personable walk through of the site…
Can’t ask for anything more! Been to Phu Quốc many times and this is by far the best resort I’ve stayed at. 1. Located right at the beach and also center of the island, with many entertainment and food options nearby, such as Ocsen beach bar. 2. Service is impeccable. Checkin process was smooth , an…
One of the best Hotels I have been to. From the amazing and friendly service, through the detail-perfect organization and the beautiful compound, to the delicious food. I will definitely come again.
Very pretty hotel, room is also lovely. We got the premier garden king room. We had an excellent stay here! Service was amazing! Lots of complimentary activities like yoga meditation, afternoon tea, evening wine and also a dessert sent to our rooms every evening! Breakfast was semi buffet style wit…
I love the stay there. Everybody is welcoming. I do appreciate the service of Sam, Sunny and other adorable staff. They are truly excellent. The facility is great. The room was carefully cleaned up and full of carefully designed details. Although the beach was not very suitable for swimming at this…
A beautifully maintained and spotless property! The staff, from the Front Office to the Food & Beverage team, were outstanding. Highly recommended for those seeking a personalized and memorable stay. A truly charming hotel that feels like a step back in time.
This is a lifetime experience staying at La veranda .The colonial architecture and prime beachfront position are beautiful and it is truly unique.Sam the entertainment manager is incredible and made our holiday special.The hotel put on complimentary events daily which were so nice. The food in the r…
Exceptional from the moment we arrived, the experience was flawless. The staff were incredibly attentive—nothing was ever too much trouble. Every detail had been carefully thought out, from the beautifully appointed room that had everything we could possibly need, to the thoughtful messages from Mad…
La Veranda resort was the final stop of our 10 day Vietnam holiday. The location is stunning the pool is gorgeous, the gardens are amazing. The staff are friendly and so eager to help. La Veranda is the gem on an island slowly being consumed by monstrous giant concrete resorts.
I have stayed at several Accor hotels across Phu Quoc—Pullman, Premier Village, Premier Residences, MGallery, and JW Marriott. Among them, La Veranda truly stands out as a very special place. The property has a more charming and intimate feel compared to the larger resorts, and because the beachfro…
I shed a tear when our stay came to an end. Everything about our time spent at La Veranda was exceptional! Our Ocean View Premium Room was beautifully decorated, with absolutely everything that you would need easily accessible. The bed and the linen were super comfortable and the view outstanding.…
"You feel like you're staying with friends," one guest told us at the beginning of our stay at the wonderful La Veranda resort. And he wasn't exaggerating. The stay at this resort, set in a tropical garden with a fantastic private beach, was dominated by the incredible friendliness of the people. Wh…
We had the most wonderful stay at La Veranda in Phu Quoc. From the moment we arrived, everything was just perfect. The service was truly outstanding — warm, attentive, and always with a smile. The place itself is absolutely stunning, with charming colonial-style architecture and a peaceful atmospher…
We were spending four nights here at the end of our three weeks Vietnam trip, which was mainly traveling and exploring the country - then having some relaxing time at the end in this resort. And it was so perfect! Very nice location, a very perfect service of the team, everyone tried their best to s…
A Perfect Beachside hideaway for us. The beach is clean, peaceful with beautiful cotton candy sunset every evening. The food at Pepper Tree is also great ranging from fresh seafood to delicious local dishes. Every staff member we encountered was warm, attentive, and genuinely committed to making sur…
We had one week with La Veranda at the end of March. It was a second visit for us and we weren't disappointed. The staff were great and helpful all through the holiday, especially when they helped our travel agent re-organise a flight. The location of the hotel is superb and it is a true oasis.
I was impressed by the hotel. It wasn't very big but had a great atmosphere. It was clean, and the furniture showed care. The beach is clean and no hard shell suitable for kids and bare feet. The location is good near the supermarket like Walmart in USA, but this is local Vietnamese Walmart. The foo…
This is a truly special resort. Not a place for kids but adults looking for an amazing relaxing stay and staff that are truly invested in the reports special community nature and welcome you as old friends to stay. We stayed 8 nights and there were other guests we met in the bar on their 2nd or thir…
I came here for their NY TAT dinner. It was a great experience filled with a mixture of local and international cuisine. I throughly enjoy my time here despite being a solo traveler. The show welcoming the NY was fun and entertaining! Well done!
As you walk into the villa, the scent of lemongrass is heady, fresh. The bed has mosquito netting and there is a strange device akin to an electronic tennis racquet in the cupboard… when we asked, it is for zapping mosquitoes should you see one. The verandah, which faces the ocean, has 2 chairs, a l…
We loved the hotel and the staff was so nice and friendly. The beach is very clean and feels somewhat private. Breakfast is good with a vide variety of options and the restaurants on the hotel is fine. I would definitely recommend this hotel to others and would love to stay there again.
We had a thoroughly enjoyable stay at La Veranda Resort in Phu Quoc 22/12/24 - 26/12/24. Despite arriving early in the morning, the staff did all they could to make us welcome and comfortable and even managed to give us access to our room several hours earlier than expected. All areas of the resort…
We spent the Christmas week at La Verandah which is a 5-star French colonial style boutique hotel in Phu Guoc. This wasn’t the first time for us to stay at a 5-star hotel in Asia but this was certainly one of the best experiences we had! We loved the environment and ambience; room and food were of a…
Spend a week at La Varanda, and what an amazing experience it was! The rooms are comfortable and clean with lots of charming details and so was our balcony, the environment is lush with plants and a lovely pool and beach area, and the breakfast is fantastic. But what we enjoyed the most were the lov…
We recently had the pleasure of spending 8-wonderful nights at this property over the Christmas period, and it was an unforgettable experience! From the moment we arrived, we felt welcomed and well taken care of. The food was consistently delicious and varied throughout our stay, with breakfast, lu…
The second time we have stayed there and it remains a wonderful hotel an a lovely beach front location. Excellent colonial style accomodation with marvellous food, staff and facilities. Wonderful 'extra touches' inc weekly afternoon tea, wine and rum reception. The weekly 'seafood bbq' and 'Vietnam …
The Goldilocks resort - not too big, not too small, just right! Warm and genuine staff. Delicious food thoughtfully prepared and served. Clean and pristine beach and ocean. Well maintained resort areas exuding charm and elegance. Lovely pool and comfortable lounges. Quiet, peaceful and relaxing.
We have just finished a wonderful week at LaVeranda. From the moment we were picked up at the airport until we were dropped off, the service and hospitality could not have been better. The staff, led my Guest Services Manager Sam made the stay truly memorable. From the refreshing towel and welcome d…
We stayed at La Veranda for 4 nights and cannot recommend it highly enough. La Veranda is such a special, unique place with so much charm, tranquility and beauty. We really appreciated all the thoughtful touches and details evident in their service, throughout the grounds and in the rooms - all to e…
La veranda is an unique experience that will make you travel in time. The history from history from Madame Catherine, the unique atmosphere with a cool breeze from the ocean and an upscale restaurant with a stunning sea view. The staff is not only only friendly but made my stay memorable. And unique…
Staying at La Veranda was the hight of my experience in Vietnam. I can't say enough about how beautifully landscaped the hotel grounds are and how warm the atmosphere is. The service the staff offers is impeccable and yet always warm and welcoming. Here is a five star resort that makes you feel…
I loved this hotel so much that we extended our 3 days to 10 days. I loved the character of the Fench Colonial buildings set amongst the lush tropical gardens, the picturesque beach and the beautiful pool. We made some friends during the complimentary afternoon tea and spent several afternoons all h…
Very good breakfast indeed Various of choices, nice and elegant Homemade plain & skimmed yogurt were awesome Croissant really nice In general this breakfast is up to French standard that have no points to complain. Excellent! Some minor points could be improved or just my taste is different: Egg no…
Four nights in March, and we had a lovely stay. Everyone from Front Desk, over Housekeeping, to staff by the beach or the pool were friendly, helpful and welcoming. The hotel is absolutely gorgeous. The room was spacious and quiet. The food was excellent. The beach front was, on the whole, slightly …
Just finished our 3 night stay at Phu Quoc. This was almost as perfect as a stay could get. Full points for the beautifully decorated room, elaborate breakfast spread, amazing location right in the middle of all restaurants, spas and laundromats. But the best of all were the staff and service- I ha…
We loved everything about La Veranda. The staff were friendly and helpful and gave us a lovely welcome and goodbye. The food was excellent, with plenty of choice for breakfast. The rooms were spacious and comfortable and we had a wonderful balcony with a sea view. The private beach was clean and com…
My third stay here in La Veranda and again fantastic. The rooms are spacious and comfortable. We were upgraded to a garden villa and had two connecting rooms. The tropical garden is green, lush and gives lots of privacy in the private garden of the room. Breakfast is amazing, lots of choice and staf…
Wonderful quiet resort with one and two-story French-style buildings unlike many hotels around. La Veranda is one of just a few resorts around that has its own beach that is definitely a plus. Very-very nice restaurant with an amazing kitchen. Even though the resort is located by the sea, it is not …
La Veranda Resort on Phu Quoc is a stunning luxury abode that offers a breathtaking combination of comfort and tranquility. Located on the pristine island of Phu Quoc, just a 50-minute flight from Ho Chi Minh City, ensuring easy accessibility. Inspired by the colonial style of 1920s Indochina, this …
After months of hard work, the trip to La Veranda for four days and three nights was a wonderful self-treat to get the balance back. I like the architecture and interior, which reminds me of the old days. The staffs are so professional and friendly, which makes me feel at home. I love swimming, and …
The hotel has really nice architecture style. The beakfast room has really good sea view. We came at the rainy season, so didn’t enjoy the beach much. We stayed at the garden room which on level 1, felt a bit humit and lighting could be brighter.
An extraordinary team working in this resort. Fantastic services, food is amazing with different daily activities for the guests. They actioned promptly upon hearing feedback. A very relaxing stay. Highly recommend!
The resort’s 1920’s French colonial architecture evokes old world charm and is breathtakingly beautiful. We liked the many mature trees and flowers dotted throughout the resort which gave it a serene and very tropical feel. We stayed for 5 days and 4 nights in a beach view villa, which literally was…
Gorgeous Hotel and Service was totally excellent. Spotlessly clean. The people at the front desk were very informative and even helped me arrange the best table for my birthday dinner. Unfortunately I got food poisoning (not from the hotel) and they were nice enough to give me a late checkout until …
Excellent location. Private beach, parasols and beds, good restaurant. Fantastic staff. Near restaurants but away from the noise. Swimming pool if you are tired of the beach. Would definitely return here.
It was amazing. Stylish hotel with wonderful service, breakfasts we delicious, thank you for yoga classes and afternoon tea. The only issue I faced were rackets for table tennis as its surface is broken and it impossible to play normally with them. But it’s a minor. Thank you very much for our exist…
The hotel is truly beautiful, with very well-maintained gardens, a peaceful atmosphere, and an excellent breakfast with a great variety of choices. The staff is consistently kind, attentive, and professional. We especially appreciated the thoughtful evening touches, such as the biscuits left in the …
There are many plants in the resort and it is quite humid. The air conditioning was cool enough, but the beds were high, making them unsuitable for little kids. The staff spoke good English, no problem to communicate with them. All the staff was so kind,however, some of them were attentive to Wester…
La Veranda is a beautiful property surrounded by lush greenery, creating a tranquil and relaxing atmosphere. The welcome drink was excellent, and having breakfast on the second floor with a lovely sea view added to the charm of the stay. However, there were a couple of issues with the room that det…
My stay at La Veranda Resort Phu Quoc was good. The high level of privacy and personalized service perfectly catered to my needs. Although the hotel is a bit old and the facilities are not modernized enough, the poolside and beach are very close to the hotel. The serene environment and attentive st…
Review for La Veranda Resort, Phu QuocThe overall vibe of La Veranda Resort has a charming colonial feel, and the architecture of the hotel is quite nice. However, there are several aspects that made the experience less enjoyable, especially for families with young children.Not Kid-Friendly:The layo…
The whole place gave me a very colonial feel vibe, the structure of the hotel is nice but that's all. The room itself is rather dark and old. Since they are charging at this rate from customers, they can do some small upgrade for their rooms. They are not very generous with their amenities as well. …
I will start with the fact that the hotel is located in a good part of the beach, where there are no waves in the winter season. Good territory, rooms, quality of cleaning. Breakfasts are simply magnificent. Of the minuses: the work of the management, which sets the hotel security service up for con…
Had a short stay. Compared to the other 5 star hotel, this one was more like a budget hotel. Staff talking to me like I am an employee here. Felt like we were not very welcomed here. When you ask a simple question, different staff answer differently. Not sure if the staff were properly trained. Woul…
You made zero endeavours to communicate inclusions clearly and transparently?! You did not mention the inclusions originally. You only mentioned the inclusions when you said I was comparing the price wrong because i was unaware. Now you are accusing me a constant troublemaker at other hotels as well…
Really bad service. Accor has worst management. For the same price, you could get a much better hotel.
I’ve traveled to many places, and this is the only hotel where I had my belongings stolen. The staff responded quickly after I reported it, but unfortunately the item was never recovered. After checking online, I found that I’m not the only guest who experienced theft here. I hope future travelers w…
I had a terrible experience while walking along the beach. The security guards have no social skills on how to talk to people. They are just wild! I was sitting on the sand next to the sea while I was approached by 2 security guards from this resort. They didn’t talk but just screamed and shouted at…
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