The Hyatt Regency Danang Resort is a wonderful place to stay. We spent a week there and thoroughly enjoyed our stay. It is a perfect place to unwind and relax and would also be a great place for a family stay. As Hyatt Globalists, we applied a suite upgrade for our room and used the Regency Lounge e…
Hyatt Regency Danang Resort and Spa
Hyatt Regency Danang Resort and Spa là một khu nghỉ dưỡng ven biển thanh lịch, hướng đến gia đình, với dịch vụ tuyệt vời và tiện nghi phong phú. Tuy nhiên, một số cơ sở vật chất đã có dấu hiệu cũ kỹ và vị trí xa trung tâm khiến bạn cần lên kế hoạch kỹ cho các chuyến tham quan. Khu nghỉ dưỡng tạo nên một không gian nghỉ dưỡng khép kín với nhiều hồ bơi, ẩm thực đa dạng và hoạt động có tổ chức, nhưng việc bảo trì phòng và chất lượng món ăn không đồng đều khiến nơi đây chưa thực sự hoàn hảo.
✓Điều khách yêu thích
- Nhân viên luôn niềm nở, chu đáo và chuyên nghiệp, đặc biệt được khen ngợi ở quầy lễ tân, phòng khách club và hướng dẫn hoạt động.
- Khuôn viên rộng lớn, xanh mát với nhiều hồ bơi (gồm cầu trượt trẻ em và hồ kiểu đầm phá), lối đi riêng ra bãi biển cát mịn và cảnh quan nhiệt đới tươi tốt.
- Phòng khách Regency Club phục vụ đồ ăn và thức uống cả ngày, có hồ bơi riêng và bữa sáng yên tĩnh hơn—lý tưởng cho ai muốn trải nghiệm dịch vụ cao cấp.
- Tiện nghi gia đình tuyệt vời: câu lạc bộ trẻ em Camp Hyatt, trải nghiệm Little Farm, huấn luyện tennis, trò chơi điện tử và các lớp thể dục hàng ngày như boxing và HIIT.
- Bữa sáng buffet tại ba địa điểm (Oceane, nhà hàng chính, phòng khách club) với trái cây tươi, quầy chế biến theo yêu cầu và nhiều lựa chọn ẩm thực quốc tế lẫn địa phương.
!Điều cần biết
- TV trong phòng lỗi thời, không có tính năng thông minh hay chia sẻ màn hình; một số phòng có dấu hiệu hao mòn như bản lề kẹt, đồ nội thất cũ và nệm kém chất lượng.
- Chất lượng đồ ăn không đồng đều: bữa sáng và món Ý được khen, nhưng món tại nhà hàng chính chỉ ở mức trung bình, còn bữa tối hải sản đắt đỏ và chế biến chưa ngon.
- Điều kiện bơi biển không ổn định do sóng lớn, cờ đỏ cảnh báo và thỉnh thoảng có rác trôi dạt; nhiều người thấy biển quá động hoặc lạnh để bơi.
- Khách có quyền truy cập club gặp hạn chế: không được ăn sáng buffet tại nhà hàng chính (phải trả thêm phí) và giờ trả phòng bắt buộc là 11:00 sáng, khá sớm đối với một khu nghỉ dưỡng.
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Hotel highlights
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Rating breakdown
Đánh giá của khách
I loved my stay at Hyatt Regency Danang. It was heavenly: a beautiful ocean view room, gorgeous and uncrowded beach, Regency Club with delicious food and drinks and very friendly and professional service. The location is a bit remote, but it is perfect if you want relaxation and luxury. It was such…
10/10 Tracy Nguyen from front desk was extremely helpful and friendly! Hotel does well in recognizing AMEX FHC benefits where it was well rehearsed and acknowledged. Hyatt program is better recognized than my Marriott Lifetime Platinum 🤷🏻♂️
What a fabulous hotel! From the moment we're picked up by the hotel transfer service driver, to the staff checking us in and to all the amazing amenities, what a fabulous place! Great food, friendly and attentive staff... wonderful breakfast and happy hour offerings...we will definitely be back here…
Celebrating our 25th Wedding Anniversary we had booked another hotel and were very unhappy. Hyatt Regency Da Nang came to the rescue and saved our special time When we arrived we had just argued with the other hotel manager for 30 minutes and very unhappy and down. Then we met Tracy in Reception …
We stayed in Danang for one week. We stayed at Hyatt Regency since it was closer to the city and on the beach. First of all we did not know what to expect. We stayed in the one bedroom suite with an ocean view. Room - the suite was very nice with a great view of the ocean. We loved the fact that o…
Amazing hotel! So clean, so organized. The property has lovely grounds. It’s absolutely perfect if you have kids. We stayed there three weeks and want to come back again.
Wednesday night through Sunday night, we had such an amazing time! Mr. Hung Vo was incredibly kind and helpful in arranging our late check-out. I really wanted to leave a note to express my appreciation. Also, the lady who was slicing mangoes at the weekday breakfast mango sticky rice corner and th…
Situated on a tranquil stretch of white sandy Non Nuoc beach, Hyatt Regency Danang Resort and Spa is an ideal base to explore the exotic charms of Central Vietnam no matter the occasion, from meetings and events to memorable family vacations. The resort is just steps from Marble Mountain and within …
I stayed here earlier this February and I would like to say that every service was absolutely impressive. The room was very clean, the staff provided excellent service, and the spa was amazing. What I loved the most was the tennis coach, Diego. I had the opportunity to play a set for two hours, and …
Not so far from the center. This resort is so great in term of room & facilities. Huge places for your kids. Spa & Sauna are nice. F&B is just so so. This resort has always been my top choice in Danang.
The staff was extremely attentive and helped answer questions as needed. Ryan and Nhi went the extra mile to make sure we enjoyed our stay. The resort area is beautiful and well maintained. It has direct beach access with soft sand.
Lisa Ngoc Tu was extremely kind and helpful, and thanks to her, we were given an ocean-view room.🥰🥰 This made our family trip truly beautiful and memorable. ✨🤍 This is our second time visiting Da Nang, and Hyatt is always a place we return to whenever we come — it never disappoints.👍🏻 We will d…
First time to Da Nang and we stayed in this resort. Chose one of the villas which was suitable for multigenerational families. However one of the rooms is isolated outside of the main villa building - suitable for grandparents but not ideal as it’s not attached to the man building making it slightly…
Always my best choice of the resort in Danang, revisiting after a year ago. Well maintenance for the hotel property, clean and attention to details. Offering fair enough option for the cocktail session at the regency club, and I really enjoyed.
We had a great stay at Hyatt Regency Danang Resort and Spa. The resort is beautiful, calm, and very well organized. It’s also excellent for children — everything runs on time and feels well managed. The staff were very, very attentive without being intrusive. Pools and beach areas were clean and eas…
Great hotel..the service was par excellence. we are definitely coming back.Mr Valerio.Frascera (outlet manager) was very courteous and kind.
Hyatt We spent 5 nights. At first, we were booked a three-bedroom apartment which was a bit far from the beach where we stayed for 2 nights. We then upgraded our stay and moved to another apartment that was closer to the beach with a sublime view of the sea (see pictures). The master room was spacio…
Absolutely stunning resort, service is of high standard and food is excellent. I’ve booked another stay already. Can’t wait to return!
Hyatt Regency Da Nang is awesome resort located on My Khe Beach, offering gorgeous view of the ocean. The two bedroom residence has great ocean view, comfortable sofas in living room, two rooms with king bed, one with great view and private balcony, and another with bathtub, bigger bathroom and wal…
The breakfast's fruit is so FRESH i love it. All the food ingredients are fresh. The cakes are delicious too. The service is friendly and attentive. The beach isn’t suitable for swimming tho. The bathtub uses the latest technology. Unfortunately, the toilet doesn’t have a bidet spray.
The resort was beyond wonderful. My husband and I ate at the beautiful restaurants on site. And having dinner at Oceana during sunset while seeing the wave crash along the beach was truly wonderful. The staff were so nice and very fast. I can't say enough about this resort. We are definitely coming …
Lisa has welcomed us although we arrived late night She kept checking how my stay was She’s been so helpful during our stay Buggy car was so useful when going to fitness center Breakfast staff were very kind Swimming pool is very large and the ocean view room is very nice in the morning It was a per…
Had a great day at this facility. Dining options were ample. Staff was incredibly friendly and helpful. It is located a relatively short drive from the airport maybe 15 minutes or so
Paradise for kids. Perfect family holiday destination. Innovative games keeping kids busy all day. Beautiful design of the resort itself. Lends inner peace in the first glance. Well designed rooms. Lovely and super clean beach. Has vegan and Indian breakfast options. Things to improve 1. Please get…
As an international luxury traveler, I love this place. We have stayed two times. It's big, spacious, clean, with fantastic food and service. It's very kid friendly. Also, the VIP guest manager Tani is lovely and made our stay fantastic both times. Thank you !
Great service,Great rooms, great hotel,recommend for parents travelling with children and under 3 years of age.Also includes free buggy rides to get around to places in the hotel.You just need to call a buggy or ask for a buggy at a buggy station.
We had a very pleasant and comfortable stay at Hyatt Regency Danang, and overall, the service and hospitality were of a very high standard. The team was attentive, professional, and consistently warm, making us feel well taken care of throughout our stay. A special mention goes to Mr Duy, the Train…
The resort is beautifully maintained, offering expansive grounds, multiple pools, and a pristine beachfront that creates an immediate sense of calm. Our room was spacious, elegantly designed, and thoughtfully equipped, with serene views and excellent amenities, including a luxurious bathroom and gen…
This resort is absolutely beautiful, and the staff are exceptionally welcoming. I was pleasantly surprised to find such a stunning destination here in Vietnam. I’m truly impressed and look forward to returning.
What a great hotel. The location is on the beach and it feels somewhat private. The resort is modern and beautiful. Breakfast was outstanding — great baked items and coffee. The service was excellent. I want to thank Hyatt employee Lisa Nguyen who accommodated us when we requested a room swap. She w…
The service at this resort is absolutely the best. Everything is perfect, the room is extremely clean, spacious and lovely, the facilities are excellent, and the massage is truly outstanding. It is the definition of a perfect five star hotel resort and even beyond that. I am so satisfied that I will…
This resort is everything that I wanted. Great ocean view from my room, 3 beautiful pools to choose from, a very functional gym with a steam room and sauna. I adore the fact that they have quite a few kitty cats and keep them fed and happy. Staff is friendly and attentive. Highly recommend!!
Room was excellent and the AC worked very well. I got upgraded to a suite which can be a little inconvenient since it can only be accessible by stairs. The club lounge was excellent. I did have 2 minor issues during my stay. The AC started making weird noise when it got cold. The second was the rest…
I had an exceptional stay at the Hyatt Regency Danang Residences, everything was truly perfect from start to finish. The property is stunning, incredibly well-maintained, and offers a peaceful atmosphere right on one of the most beautiful beaches in Vietnam. The spa was a highlight: calming, aesthe…
Great views of the South China Sea, spacious residences and a wide variety of amenities within the huge resort where free buggy services will send you to and fro. Special shoutout to the poolside bar Pizza! It was mind blowing, and Italians will approve! 😃
Really pretty resort, stayed for 6 nights Especially love the free recreational classes. We went for Boxing with Bevis, Kickboxing with Hieu Ha, and HIIT Cardio with Harry - they were super professional and really friendly. Each of them spent time to lead us through proper warm-ups and explained i…
Had an amazing experience at Hyatt Regency Danang – truly one of the best family resorts I’ve ever stayed at! Special mention to Rachel Nguyu from the fitness center — she was absolutely fantastic! I did a HIIT cardio session with her, and it was super energizing and fun. She’s professional, motiva…
Tani provided exceptional service throughout my stay. She was incredibly welcoming, polite, and always ready to assist with anything I needed. Her professionalism and genuine care truly made me feel at home. Thank you, Tani, for your outstanding hospitality!
would like to express my sincere appreciation to Ms Tani for her outstanding hospitality and excellent service. She was extremely helpful, professional, and kind throughout my stay. Her warm attitude made my experience truly enjoyable. Thank you, Tani!
Hyatt Regency Da Nang Resort & Spa is the best stay I’ve ever had at a Hyatt property! Why? The staff and the hospitality and service they extend at this resort is second to none! Their sincere desire is that each guest enjoys a remarkable stay and their execution in this regard doesn’t disappoint. …
Stayed two nights at the Hyatt Regency, and as a Globalist member, I had an exceptional experience. The front desk manager, Tani, was truly outstanding — she provided the best possible room upgrade and offered thoughtful, attentive service throughout my stay. Her care and professionalism made me fee…
Amazing stay, highly recommended to anyone. Would love to return for longer in the future! Gorgeous facilities and amazing staff. Special thanks to Fani Phan for making our holiday so amazing. She was absolutely wonderful.
I really like the whole place and experience. Tried a few restaurants and honestly, all the food I ordered came out great! Amenities was really amazing, peaceful and clean. Highly recommend the spritz & grill bbq night at Osteria. There was live music with alfresco dining, food and ambience was grea…
First time in Danang. So beautiful. I love the mountains and my husband loves the beach. We can see both. Staffs are friendly and very helpful. Every moment starts with Xin Chao with each member. Amenities are great too. Will be back.
It's a very comfortable resort that is perfect for a relaxing trip. Spending a whole day in the resort does't feel boring at allAll of us feel very relaxing and I would come again !
Thank you for Ms Ahn from xun house breakfast in the morning follow up menu then Ms Han Ms than wearing glasses for cleaning room during raining also Mr Harry fitness tell about weather then explained sauna room for bellman afternoon shift on25 sep 2025 tell facilities room before staying then very…
Was an amazing stay. They hv a fabulous location, you can hear the waves from the ocean view rooms.The team, right from the service desk to the club rooms, the concierge were amazing. A special shout out to Lisa for her fabulous customer service and for her recommendations.It would be great if we co…
Love the vibes and would definitely come back again✨ • Comprehensive Facilities: The resort boasts an extensive range of amenities, including a luxurious spa, gym, multiple swimming pools, and recreational activities for all ages. • Stunning Environment: Nestled by the seaside, the resort offers bre…
My friend and I had an absolute blast at Hyatt! The location was perfect, just a couple mins drive from downtown but secluded enough. The atmosphere was just right, and allowed us to relax. If I had to nitpick, the breakfast could have more food options considering that its 5 stars, it was the same …
This was our first time staying at Hyatt Da Nang, a beautiful beachfront resort with outstanding service. Everyone here is helpful and attentive, making us feel well cared for throughout our stay. The breakfast buffet at the main restaurant is delicious, with a great variety that changes daily. We a…
The room's design is indeed quite impressive, offering a delightful atmosphere. The space feels inviting, promising a relaxing experience for all guests. Furthermore, the pool area is nothing short of spectacular, creating a refreshing escape. Overall, the amenities create a wonderful environment fo…
The room is nice and spacious. It is a very kids friendly hotel with a lot of pools and we could access the beach from the hotel, which was really nice. However we need to do a lot of walking since the hotel is huge! There’s no elevator so we had to climb up to third floor every time we get out. The…
Spent two nights in a 2-bedroom residence and it did not disappoint. Set by a pristine white sand beach, we couldn't help but feel relaxed the minute we set foot on the premises. Our room was spacious and comfortable, though quite minimalist. The resort itself is packed with activities for kids and…
I had a truly delightful stay at Hyatt Danang. From the moment I arrived, the staff were consistently warm, friendly, and always ready to assist, which made me feel very welcome throughout my visit. The resort itself was beautiful and offered an overall experience that was both relaxing and memorabl…
What can I say, it’s a wonderful resort with excellent facilities. As great as everything was overall, the absolute highlight of our stay were the staff members. Every day we met new team members who were warm, thoughtful, and attentive, always greeting us with genuine smiles and often a great sense…
It’s all about kids. They do have the largest set up for kids of all ages, from playroom to separate beach pool to slides and swings to organized sports. Our little one had the best time there. Italian restaurant onsite was actually excellent, by any standard. Overall set up is top if you’re va…
My wife and I have had an amazing stay here at the Hyatt Regency Danang, the hotel itself is beautiful with multiple great restaurants, multiple pool spots and a gorgeous beach and beach restaurant with music. We were exceptionally impressed by the hotel service; everyone was polite and attentive, …
A Perfect Start to My Vietnam Trip – Heartfelt Thanks to Lisa Nguyen I stayed at the Hyatt Regency Danang last May, and everything was perfect from the very beginning. As I walked up to the front desk to check in, Lisa Nguyen greeted me with a warm smile and kind eyes. She went above and beyond to…
I stayed at the Hyatt Regency Danang Resort and Spa for 3 nights in June and had a wonderful experience from start to finish. The room itself was beautifully designed—modern, clean, and comfortable. The resort has direct access to a gorgeous beach and a great pool area. There were many free activiti…
A very, very beautiful resort with spacious, well-designed rooms. I was lucky to stay in a room overlooking the beach, and it was such a wonderful experience. Club Lounge access gave us free breakfast till 10 am, all-day drinks and fruits, and light bites from 5–7 PM — technically, you have enough f…
It was a family trip with a 6-year-old child, and we had such a great experience. All the restaurants were very friendly and the staffs were very diligent. The seafood was especially fresh. Our family received tennis lessons from Coach Diego for 2 days. Diego prepared children's balls and rackets, a…
It was our third time to visit Hyatt Regency Denang resort and it certainly won't be our last! As usual we were blown away by the experience and had a wonderful and relaxing time. The location is magnificent with both the mountains and the beach visible from the resort. Although the weather was coo…
Service was top-notch. Everything was very smooth. Only issue is that the resort is quite a distance from everything else in Da Nang. But, this is easily overcome considering how cheap Grab rides are. The room was huge and very comfortable. with more than enough space for a family of 4 or 5. The vie…
I recently stayed at the Hyatt Regency Danang and overall had a very pleasant experience. The resort is extremely well-maintained, and I was impressed by the cleanliness throughout the property – from the rooms to the common areas, everything felt fresh and well taken care of.The service by the staf…
Beautiful beach, although the ocean was cold and there was a red flag all week so we didn’t swim. Hotel staff are very friendly. Large hotel, buggies are provided to get you around. Breakfast was good, not excellent. Overall, it’s your typical western hotel with amenities you would expect for a 5-st…
Our family rented one 2-bedroom apartment and a 3-bedroom villa. The B-complex is quite old and needs renovation, you can clearly see the wear and tear of the place; there is not much to the decoration, the TV in the room is really old, I don’t even use the TV but it’s just a pain to look at regardi…
Great location for a family vacation. Service is fast for any requests, including buggy service, luggage service, laundry detergent, towels. Sports lounge is available for a fee depending on the activity. Baguette store has decent bread for breakfast. Game lounge activities available for fees.…
Nice resort to relax with plenty of amenities and things to do. You have everything you need at the resort, but if you do want to explore other areas you'll need to get a taxi. I found service inconsistent. It was generally good, however fluctuated dependant on the day. Sometimes you get greated, s…
The hotel has an excellent location with a clean and well-maintained beach. The resort itself is quite large and features multiple swimming pools, making it suitable for both families with children and couples. There are around 3–4 restaurants within the property, which makes it convenient to dine w…
Look its a beautiful resort with ample space, great pools, half court basketball,amazing gym facilities and right beside the beach. Rooms super quiet (i got the 3 bedroom apartment) what's not to love? Well, couple of niggles - 1. Staff are super friendly but they did book me into the wrong bed con…
Family Vacation - Room F201 & F202 King-sized bed ocean view with club access - 3 nights - Oct 2025 We really enjoyed our stay overall! It was lovely watching the gardeners at work — the lawns, plants, and flowers are so beautifully maintained. A few notes for future guests: 1. There are 02 check-…
Our stay was wonderful with a courteous staff and a well maintained property. However, one thing that spoilt our stay was the fact that couple of our things got misplaced from the room. This is quite unusual for a brand like Hyaat. Our stay was pleasant but this thing acted as a spoiler.
I’ve just returned from a truly delightful stay at the Hyatt Regency Danang, and it was everything i could have wanted for a family vacation and more. The staff set the tone immediately with their genuinely warm and welcoming attitude, making my family feel right at home. My kids were in heaven wit…
Rooms were great, except for some hinges being stuck or a screw loose. More covered walk ways to link the block and signage to the pool or beach would be good. Got lost 1 time walking down wrong stairs to the pool. End up dead end to others rooms.
Beware if you are a Club Guest and Check-Out Time is 11 AM at This PropertyI stayed here recently and unfortunately there are several things that made the experience disappointing especially for club guests.What I Didn’t Like• Breakfast restriction: One of the biggest letdowns was that breakfast for…
Service and kindness was exceptional. Throughout the resort and restaurants. I was dissatisfied with the stretching class as I felt the lady was not really into it. As a teacher I know engaging someone is important and she showed no empathy, just did the motions. Hopefully she will improve with time…
Service, location, food, and rooms are really fabulous. I enjoyed my stay a lot. I had club access and I would highly recommend it — the use of the club-only pool as well as the club-only breakfast elevated my stay immensely. Staff at the club reception were also very helpful and kind. The beach is…
Nice and spacious, but our room showed signs of wear and tear. Avoid rooms near noisy elevators. We stayed during a storm and thought that was the cause of the clanging we heard all night, but it was actually the elevator mechanism. Breakfast was solid; good job, team! Pizza and wine in the evening…
Good location, and the beach is great.Happily they upgraded us to their residence suite. However, the toilet is very smelly, smelt like salted fish.Did call their housekeeping team to fix it twice but still have that disgusting smell.
I booked ocean view but staffs put me to the far end building with upgraded. The building was very far to main lobby and breakfast venue. And the buggy is very slow and ineffective. Not recommended for business trip.
Nice hotel but not for me. Really big hotel with a bit of a boring vibe around the pool and beach areas. Rooms were nice except for a leaking roof one afternoon but the food and drinks were really overpriced for Vietnam and most activities in the hotel were not included and expensive (Digital golf,…
The weather is bad but staff loss service mind. Staffs don‘t service. Hotel did not have umbrella for customer in room. I request an umbrella from front staff because I need walking to the room in the rain but he tell me that No sevice. The hotel have a golf car but No service for customer. I have b…
Although the staff are friendly and the amenities are decent, my check-in experience at Hyatt Danang was an absolute disaster. My family (with a 2-year-old) arrived from Bangkok at around 9:30am. I had already emailed the hotel regarding early check-in for around 10–10:30am, since the official chec…
It takes about 25 min from Danang Airport. There are no shop or conveniene store around Hotel, So you have to take taxi to have dinner or shopping. Based on residence, the Rooms were quite old and difficult to use oven, But the view was good and clean indoor. the air conditioner was good and it eas …
We stayed at the 3 bed residence. Location of the hotel is great. The beach was amazing! The rooms were good, however we encountered issues with hot water and also a lot of noise from other rooms. This has been an ongoing issue. A lot of disturbance from the room above ours. People were dragging fur…
I stayed at your hotel for 4 days and 3 nights. I booked an ocean view room, but was assigned a pool view instead. The first night was fine. However, at midnight I received a phone call asking, “Are you checking out?” even though it was not my check-out date. This was quite disturbing. Between 9:0…
Might want to avoid. Or bring your lunch bag. Checked in at the highest Hyatt status only to find that not a single onsite restaurant was opened past 8 pm on a Thursday night even though upon check in they boasted about their steak night and other dining options open till later. Not the case. Manage…
Hyatt Regency Da Nang – Beautiful Setting, Service Needs Improvement We stayed at Hyatt Regency Da Nang as a family and had a mixed experience. What we liked The beach is genuinely beautiful and very clean, and the seaside setting is the highlight of this property. The location is convenient, and …
The resort is nice, but the service was disappointing. We first stayed at a residence unit within the same Hyatt area and needed a buggy to move over to the hotel for check-in. The staff refused to arrange one simply because the unit wasn’t managed by them — something we, as guests, wouldn’t know. …
We paid for the ocean villa room and they gave us a room which was at the end with another block obstructing , with no view, and kept on insisting that the room assigned is right..the room was not even maintained properly….on asking to replace it with some other room..they did not respond well…and …
I booked a 4 nights stay with a family of 4 in a 2 bedrooms suite with an ocean view for $335 per night in late March 2025. The resort is not as clean and new as I hope. There are stains on the sofas, the window curtains and on one of the bed sheets. The window curtains in the living room are stu…
Very disappointing experience. We arranged and paid for a late checkout due to a midnight flight and had the Do Not Disturb light activated. Nevertheless, staff knocked persistently and then entered the room while we were asleep. Entering an occupied room with DND on, especially during paid late c…
Honestly, this felt much closer to a 3 star hotel/resort than a true 5 star property. I’m so glad we only tried it with a day pass. I would not even know where to begin with the gaps in quality and service. Guests who book expecting the usual 5 star Hyatt experience may find it quite disappointing.
Unfortunately the views were the only nice things about this Hyatt hotel. I have always preferred Hyatt for traveling but this one was a huge let down. I am here in the end of November which is low season with low occupancy, but the staff still managed to make you feel immaterial and like you’re in…
All the pool staff keep watching their smart phones alllllllll the time. No smile and looks like irritated when asked something. There was no staff for couple of hour at the kids pool, in front of camp Hayatt. He was standing far away, playing on his smart phone. The facility is okay but shouldn't b…
We planned a family trip to Da Nang to celebrate my parents’ wedding anniversary, but the experience at the hotel was extremely disappointing. Although we booked three rooms with Globalist benefits, almost none of the benefits were honored. Dining was restricted to the lounge, upgrades were minimal,…
Bad service. There is no person actual organize the check in. Just let the guest ask and wait by themselves. Check in and out really bad waiting line. If there is no room available yet, just let everybody know. They leave guests wait for nothing and behave like we cut the line to ask. That's not 5 s…
My husband and I booked a couples massage for the next day at the front desk the other night. A male staff member confirmed our reservation with us and even reminded us that we couldnt cancel at the last minute. Our flight was at 6:00 p.m. the following day, so our plan was to check out first, then …
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