New World Phu Quoc Resort

We are very happy to visit is resort and all the services are very good, nice resort and very supportive staff here, specially.. TRINHHO

Our stay at New World Phu Quoc Resort was a wonderful experience. The villas are very spacious and the private pool with the beach view is beautiful. The resort is very clean and the staff provide friendly and excellent service. It is a perfect place for a family trip or a relaxing holiday. Highly r…

Excellent hotel and best services to customer ever thank you new world Phu Quoc and Trinhho

Busy place, good food choices. Enjoyed visiting with Allesandro the chef and Lien Van! Great service and nice accommodations.

I stayed here for 2 nights. I think that resort perfect for family have kids. They have small water park, kidzone and kindergarten. They have 3 restaurants serve. Beautiful sand and beach. I am very happy to have been here.

Super good resort, great service and definitely a great place for family especially kids because they have a water park here free of charge

Our stay had a challenging start, but it ended on a very positive note thanks to the excellent service from the management team. We arrived early at 11:00 AM and experienced a long wait before check-in, which was uncomfortable after traveling. However, after sharing our concerns, the manager person…

My stay at New World Phu Quoc was truly exceptional. The resort offers a perfect combination of luxury, comfort, and natural beauty. The villas are spacious, well-designed, and provide a great sense of privacy. The staff were professional, attentive, and always ready to assist with a warm and welcom…

Imagine this: You're looking for a complete different world that heightens your senses and makes you feel like you're forever dreaming Well, this is it! I cannot understand how well this place is until you go and see it. The staff are really lovely and treat you like their best friend. Not just fri…

Dear Sir or Madam, I hope this message finds you well. I am writing to share my feedback regarding my recent stay at your hotel, specifically my experience during the check-out process. At the time of check-out, there were many staff members present in the lobby. However, despite this, the check-o…

We had a truly wonderful stay at the resort. The food was absolutely delicious, with a great variety of dishes that were both beautifully presented and full of flavor. Every meal felt like a special experience, and it was clear that a lot of care went into both the quality and the detail. The servi…

It was a family trip. We had a baby. It was comfortable having kids And easy to get around. And clean and cleaned daily. There were three rooms, and one of the rooms had an outdoor shower. There was a swimming pool for children and a beach so it was nice to enjoy playing in the water. I had a grea…

Perfect resort! Awesome service, food and accomodation. Great pool area just next to the best beach on Phu Quoc.

Love everything about it . The ambience is so beautiful, amazing people specially dedicated to Mr Ricardo & Mr Jay & the amazing Chef Praful ...

What a spectacular villa resort! Each villa has separate rooms with a shared pool, courtyard and dining/ living area making it very convenient when travelling in a group. They take you around in a buggy, and there are amazing things đô do such as feeding the thousands of gourami fish in their giant …

New World Phu Quoc Resort consistently receives positive feedback for its beautiful beachfront location, spacious villas, and excellent service. Guests appreciate the attentive staff, delicious breakfast options, and relaxing atmosphere. The resort is praised for family-friendly amenities and clean,…

Wonderful stay ! Rooms were clean, modern. Staff efficient. We looked forward to the breakfast buffet every morning - great tasty selection and variety.

My experience was PERFECT. The villa was nothing but beautiful and the beach was clean . The staff here is so friendly. And what I like is that they have HALAL food .

The service at this hotel is excellent, and the price is very reasonable—around HKD 5,000 for a three-day, two-night stay for five people. It includes complimentary tickets to "Kiss of the Sea," a hearty breakfast, and access to free bicycles, a swimming pool, water park, yoga room, and gym. Overall…

I’m not really sure how to begin because honestly my stay at New World Resort was incredible. It completely exceeded my expectations, starting with the wonderful hospitality of the hotel staff. Everyone had an excellent attitude, whether at the reception, the restaurants, the lifeguards , truly ever…

The place is clean, well-equipped, and very family-friendly. Have fun all in one place at New World Resort. I highly recommend the massage service at the hotel — it’s incredibly relaxing.

Amazing resort absolutely fantastic and the service was incredible .. great food great beach and the pool was omg coming back again

Villa was great and we enjoyed activities like Kayaking, Water Park, beach and kids play room. It's a top class facility with lots of complimentary stuff. I recommend management as it's a big group to reach the government to improve airport facilities at Ho Chi Minh City and immigration because tha…

A fantastic resort for large groups. We came here for a company event, and each villa had plenty of space for the 6 people who shared. The private pool is great, the big shared one even better, and the beach had the whitest (is that a word?) sand. The food was some of the best I have had in any reso…

We spent 3 nights here at this resort. Left with lots of memories. The rooms was clean and comfortable. Took the birthday deco package and it was so worth it. Nicely done and they even accompanies us to the room and sang birthday song. We got complimentary cake and chocolate as well. The private poo…

Our recent stay at the New World Resort in Phu Quoc was absolutely magical. This resort masterfully blends the feeling of an exclusive, quiet village with genuine five-star comfort. The beachfront location is unbeatable—soft sand and clear waters that stretch for miles. We stayed in one of the priva…

Great hotel. Epic beach, pool, games room, breakfast buffet, great rooms with plenty of room. Staff super friendly. Sometimes paying bills was challenging but I think mainly a language / communication / billing system issue (not intentional). Would go back there.

We spent 6 nights (24–30 September 2025) at New World Phu Quoc as a group of 10 adults and 6 children (all under 10 years), and it turned out to be an amazing experience. The property itself is fantastic — beautifully maintained, spacious, and truly family-friendly. The staff were extremely helpful…

My stay at New World Phu Quoc Resort was absolutely phenomenal! Everything felt beyond five stars — in fact, even five stars are not enough to describe how satisfied I was. The main pool, the water park, and the beach are simply the best in Phu Quoc. Each space was beautiful, clean, and perfect for…

The fam (3A 2ch) had a blast. 3bedroom villa meant we all had our own space but together at the same time. Kids loved the private pool. Breakfast was amazing and the resort always looked immaculate. Loved the additional extras like shuttle bus access, kiss of the sea show and cable car. Made the t…

Hello ᴖ ̫ᴖ New Worlds, I'm going back to Korea after staying well here. Actually, I called you several times because of the wrong reservation, and I ended up staying at New World for three nights. It's such a good memory! They upgraded the room due to a massive blackout plan, and I was able to see a…

This hotel is truly perfect for a relaxing stay. Everything was excellent – from the service to the comfort and convenience. I would especially like to thank you the front desk staff, “Addy” (the gentleman with glasses), for his outstanding service. He was extremely helpful with everything we needed…

Super nice villa with own swimming pool. The villa is clean .we can call buggy to all the place around the resort. The resort with nice beach and swimming pool.Also there is small water park for kids

Great experience at New World Phu Quoc Hotel! The complimentary transportation from the airport and to Sunset Town was very convenient. The breakfast had a wide variety of Asian dishes, and the signature Vietnamese food is a must-try. The hotel also offers lots of activities, including water sports,…

We stayed at New World Phu Quoc Resort from August 5 to 7, 2025, and everything was absolutely perfect. The Family Premier Villa was spacious, elegant, and beautifully designed, with a private pool and premium amenities. The true star of our stay, however, was Mr. Quy Khuu, the Guest Service Manage…

We had a very good stay at New World Phu Quoc Resort. The staffs are very helpful, I would like to thank especially Guest regulation supervisor Ms Tram, for helping us during our check out. The breakfast at the Bay Kitchen has good quality. We enjoyed the swimming pool as well. Definitely recommend.

New world was amazing. Only downside was the beach bars were closed, getting refurbished. But please note. I have put 5star. It's just one of them things. The place is stunning and the food ans service is top notch. We will be going back

What an amazing stay we had. Five stars all of the way. This family friendly resort is world class. Firstly the staff were just amazing. Nothing was a problem for them, and they always responded very promptly. We reported a broken light in our villa, tradies were there within 15 minutes, and it was …

A big house is good for a family. I booked the premium pool villa there is two king-sized beds one on the first floor and the other on the second floor The New World is very very big so you should call for the buggy and the buggy is free and you can play bowling in the hub. You should walk to the ot…

We stayed at New World Phu Quoc for a special family holiday to celebrate a combined 100th birthday — and it was an unforgettable experience from start to finish. The beachfront location is stunning, and the main pool quickly became a favourite spot for the whole family. Our 3-bedroom villa with a …

My stay at the New World Phu Quoc Resort was nothing short of spectacular! The resort boasts a stunning beach and offers exciting activities like kayaking, which added so much fun to our trip. The free breakfast buffet was a standout, with delicious phở and bánh mì that were absolutely delightful.Ou…

A truly enjoyable stay! The swimming pools were fantastic - perfect for relaxation. The staff were exceptionally kind and helpful, making the experience even more pleasant. The environment was comfortable, creating a cozy and welcoming atmosphere. Transportation was super convenient with shuttle ser…

Beautiful hotel and clean rooms! Staff were super friendly and helpful in all the areas during our stay. We had an amazing experience at the spa, it’s a must if you stay here. Last but not least the gym equipment was a dream for people who like to workout even during their holidays like us.

Had a great stay at New World Phu Quoc Resort. The villa was spacious and clean, with a private pool and a peaceful atmosphere. Staff were friendly and helpful, and the beach was beautiful and quiet. Perfect for a relaxing getaway — would definitely come back!

Beautiful resort with great spacious villas. The breakfast buffet is great and the staff is very friendly. The beach is pristine and they have a very large pool, but it would be nice if they had a few more lounge chairs. There are a lot of families.

A big thank you to Trinh who helped us check-in and recommended to watch the puppet show. Highly appreciated all the staff who help us during the stay. Breakfast team is so amazing. We love the food and the activities they prepare for the kids so that parents can indulge the breakfast hahaha! Vil…

We had a wonderful stay at New World Phu Quoc! The rooms and the entire resort were absolutely fantastic, clean, stylish, and relaxing, with every detail thoughtfully taken care of. A special thank you to Khai Linh, who went above and beyond to make our trip unforgettable. She helped us plan a perf…

Fantastic stay!! Clean and modern villas with luxury touch. We stayed in Grand Pool Villa, spacious and right on the beach. The only drawback of the resort was the english literacy at the breakfast venue. The staff was barely able to understand the English language. For a luxury 5 star property, st…

We stayed 3 nights at New World and we we thoroughly enjoyed our stay here. Staff from reception, buggy drivers, cleaners, kitchen staff all were very friendly and helpful. I was very pleased to have vegan counter with amazing food, will definitely come back and recommend this place.

A special thanks to Steven, the manager, who truly makes this place exceptional. His professionalism, attention to detail, and warm hospitality elevate the entire experience. New World Phu Quoc is an amazing place to stay, offering a beautiful white sand beach, a well-maintained and clean gym, and …

We had five great days at New World. The pool was nice and not cold, kids (9&5 years)were happy with everything they had to offer but. The beach was so nice, everything I wished for, water clear, sand soft and firm to take a beach walk on. The rooms (we had a garden villa) were great and clean. Ther…

We chose this resort for our family’s Christmas vacation because of the New World and Rosewood brand reputation. Overall, the resort is very clean, well maintained, and genuinely family-friendly — it is comfortable for kids and works well for families traveling together.The F&B experience was a clea…

It is a nice wide spread restaurant. In breakfast you get few vegeterian options. Villas are very large spacious

Our family had an unforgettable stay at New World Phu Quoc Resort! The villa was spacious, beautifully designed, and perfect for relaxing together. The private pool was a huge hit with the kids, and the beach was just a short walk away with soft sand and clear water. The staff were incredibly friend…

A big thank you to the front desk staff for allowing us an early check-in, which made our stay much more comfortable. Our daughter couldn’t celebrate her birthday on the actual day due to exams in Hong Kong, but the hotel kindly surprised her with chocolates a few days later—we truly appreciated thi…

Lovely hotel with decent villas. Pools are a bit small but the communal one is massive. Beautiful beach. Annoying policy about bringing your own drinks in, and hotel drinks and food are in the high side for Vietnam. But overall good place and recommend

Excellent for kids and our family! Beautiful infinitive pool connected with the beach - very convenient and nicely arranged. Breakfast is delicious with a lot of local and international cuisine to choose - highly recommended!

We stayed at New World Resort for 4 days and overall had a wonderful experience. The service was excellent, and the staff were very friendly and helpful. The food was truly delicious with a wide variety of options to choose from. There were many activities available inside the resort, so you don’t r…

New resort with very suitable for family and kids, kids club big and fun. If they have four season pool will be best cause the pool quite cool during day

I stayed for six days and five nights this time. The only thing worth praising is one of the staff members named Jin, who was very enthusiastic and helpful. He resolved any issues immediately and was also very sincere. His enthusiasm and service attitude were simply outstanding.

The housekeeping staff never locks the door after cleaning the room. Hotel also missed out my airport transfer booking

Overall nice and clean resort. Wish it was quieter in the early morning when they start operating very loud machines around 7am, either for gardening or other maintenance. Glad to be back home get a good rest. The food was okay but lacking variety especially when bringing food from outside is not al…

Nice resort: green garden and beautiful beach with clean water. Well equipped playroom, water park nearby, free show Kiss of the sea. The buggies are fast, breakfast is varied. Good restaurants. The only downside is the behavior of some buggies drivers… the way they talk to guests is sometimes unpro…

All inclusive resort, great for families. Rooms are slightly dated and fans baldes are dirty, can't give it a five star. Service was ok but everywhere you need to call for buggy, which takes 5-20mins to come and sometimes you have to call again as it doesn't comes. Location wise is alight if you do …

Don’t miss the breakfast buffet. They offer various kinds of food which are all tasty. And they change dishes everyday. If you don’t have plans for your lunch or dinner, The HUB is also a good option. The swimming pool and private beach are not bad but we unfortunately didn’t meet good weather. We c…

Great resort but just shy of a 5 Star experience. We loved the location-close to the beach and other neighboring restaurants and bars; the rooms were well appointed-clean, working AC, solid construction; the breakfast buffet was delicious with a great variety of quality dishes both Western and Asian…

We booked a garden view villa but the 3 rooms and living room are all isolated. So going to another room have to wear slippers and cross few meters’ area without shelter. As the days during our stay were raining and there were no floor mat prepared for each room at the entrance, the rooms’ floor w…

Stayed at the family villa for 3-4 nights Service - The interactions I had with the staff who helped our check in wasn’t great, he seemed to be a manager. Lack of explanations and patience, made us sitting and waiting for ages without telling what’s happening, definitely wasn’t kind or welcoming. T…

We were very disappointed with our stay this time. We are used to a much higher level of service, and unfortunately many things here really affected our holiday. Breakfast was fine, and the room itself was okay, but the bathroom was not clean and housekeeping was poor. The floors looked like they w…

If you have young kids and they enjoy being outside, then the kids zone indoor room, the beach area and water park they have onsite are amazing and well worth the experience. However, it is a good job that a few bars and restaurants have opened up on the beach out front as much like many other ‘5 s…

Beautiful value for money villas. The resort is great for families with young children because of the water park and the kids club. Despite the huge compound with many villas, breakfast was not compromised. Staff were always fast. The only letdown was housekeeping. We stayed 4d3n. Second day, housek…

Overall, mid-luxury resort on a very large premises with private villas (only villas available). Good choice for large families or groups. However, only an above average review given the price: Good: + Facilities are big enough to cater for large premises and high occupancy + Plenty of villa option…

Staying a new world in a premium villa. The positives first... The villa is amazing. Clean , comfortable , beds are comfy shampoo, conditioner etc all good quality. Pool is great The outdoor section has all thats needed . The staff are all exceptional well done to them all for providing amazing serv…

Our stay at new world phu quoc was okay. The hotel its self is very clean and well maintained but seems as though that’s all the workers care about rather than their guests. For the price you pay, felt like more should have been expected. We came during quiet season and it was extremely busy, especi…

The staff were friendly and the food at the restaurants was generally good. However, the dinner dining options were too limited, which was disappointing, and although the villa had a kitchen, it required an extra fee to use it, so I didn’t understand the point of having one. Cleanliness was the big…

Booked Private Pool Villa for two families, expecting luxury. Some positives, but major issues left us very disappointed. Pros: Beautiful resort with nice facilities and tropical vibe. Great location near Sunset Town, perfect after Kiss of the Sea show. Excellent buffet breakfast with diverse, hi…

**"If you're considering this hotel for its service, I wouldn't recommend it.** I'm not sure if it was peak season, but the service fell far short of expectations for a 5-star property. For example, we waited nearly 20 minutes for a buggy just to get to breakfast—walking would have been faster. The …

We went in January 2025 (just after New Years Day) and the hotel was full. We have chosen Premium Pool Villa and the villa is nice and spacious for 5 people. Comes with a private garden and pool. I’m giving this hotel only a 3 star as the service was too slow for a 5 star hotel. We came after 3pm…

Hair in towel and cockroach in bedroom. The same dead ants on countertop in kitchenette when we checked in wasn’t cleaned until 4 or 5 days later… not the cleanest hotel. Children’s playground and waterpark were very good and the main reason we chose New World. Property is too large and inconvenient…

Nice beach but the service is terrible. Staffs are rude and don’t have hospitality mindset. The food is expensive, not fresh, not good or even can rate as terrible. No other service for staying guest. You even need to pay for the sauna. Not recommend this hotel (if you don’t want to spoil your holid…

This was our second stay at New World. The first time was during new year celebration in 2022–2023, when the hotel was newly opened. At that time, the only drawback we noticed was the lack of English-speaking staff. On this visit, after experiencing many other hotels, I would like to highlight seve…

Poorly maintained and mismanaged resort operation For the room of my garden view villa, as seen in the photo, housekeeper did a terrible job. Upon checking in, there are only two bath towels in the room (no face or hand towel available). Cleaner did not broom well on the floor, leaving traces of ha…

A Beautiful Resort That Misses the Mark. We stayed at New World Phu Quoc Resort and while the setting is beautiful and the staff were consistently friendly, several issues made the stay underwhelming for a five-star property. The positives: • The spa experience was exceptional — easily one of the …

I have never experienced such bad service, at any hotel, let alone a 5 star resort. I felt like I was being policed at some sort of camp every step of the way. the Lifeguards were rude, the staff was rude. We were not allowed to bring drinks into the hotel, when I challenged the staff they said it w…

Booked for a 5-star experience, got 3-star service. Aircon didn’t work for 2 nights, breakfast was chaotic and low quality, and villa pool wasn’t clean. Staff at check-in were cold, but restaurant team was kind. Beach and gym are great, beds are comfy. Not the worst stay, but I wouldn’t come back.

Good hardware. Great location. Food quality is good. Super slow check in process. Staff English level is hard to talk to. Housekeeping do not refill bath towels everyday. Room service always give food without giving bowl, plates and utensils to eat with. Beach is dirty. Lots of mosquitoes. …

Not recommended! Go to other Hotels if looking for Quality.no towel ( I got only two towel for first night, only one for second night per person).Small insects in room even in safe. So, my lap top got many because I put it in safe.Many Chinese or Korean who don’t follow common sense like waiting in …

The experience is disappointing. The CP is very low. Almost no services provided. No plates, cutlery, cooking utensils provided for the kitchen. The swimming pool is very small. The variety of food for breakfast is very limited. The whole environment and ambience are not as luxurious or upscale as …

The location and venue are excellent and ideal for a holiday. While the staff are friendly, there are significant communication challenges due to limited English proficiency, which led to incorrect orders and makes frustration. The management don’t seem to care whether your experience is enjoyable o…

This is one of the worst hotel I've ever stayed. We booked and stayed there 4D3N for a villa ( 3 rooms), the first day, they forgot to provide towels, we need to call them at 9:30 pm. On second day, they took all the used towels back during cleaning, told us that they will give the new towels soon…

Service is very poor. Service feels like a 3 star hotel but rooms are good.

Terrible Stay and Unacceptable Conditions ​This was an absolutely unacceptable experience. The condition of the room was horrible, showing significant signs of wear and tear, including a cracked wall. ​The pervasive smell of cigarettes was embedded everywhere, and I even discovered cigarette burns i…

Me and my partner spent time north and central Phu quoc before ending with what we thought would be the most luxurious and ‘tranquil’ stay south of the island at New world. Unfortunately this was our least favourite stay. We booked this hotel for two nights because it boasts ‘the largest infinity p…

We stayed at New World Phu Quoc expecting a luxurious, 5-star experience — unfortunately, it didn’t live up to that standard. While the property looks nice in photos, the service and policies are far below what a five-star hotel should offer. The management has introduced a series of unnecessary an…

Most of the employees don’t speak English , I called reception for food order and they didn’t understand English and they hang up in my face ! Avowed need to be renewed, no lighting in the pool villa. Less towels and you have pool. 3 bed villa with three towels I don’t understand why ! Kitchen missi…

1. *Lesson was cut short*: Scheduled 7–8am, but ended at 7:41am. 2. *Coach lacked experience*: Didn’t demonstrate exercises, just asked us to lie down, and there were no mirrors to follow along. 3. *Buggy service problems*: Can only call a buggy from the room, had to wait by the pool for an availabl…

Started off rough as forgot us at the airport. After one hour we could get a security guard to translate to the person at reception that was extremely rude and said how it could not be their fault with no assistance. When we finally arrived genral manger said it was their fault and they would give u…

The service was the worst and extremely disappointing. The staff is nice (except for the pushy manager with glasses at the pool bar), but the resort's attitude towards existing customers is the worst. We made a 5-night reservation about 5 months ago, but the resort unilaterally canceled 2 nights a m…

Garden Pool villa 665 has a strong smell of mold. Garden pool villa 675 smells like alcohol and vomit. It is in reality at best 3 star hotel experience. Not even a coffee machine. Never encountered such a strange 5* hotel. Hospitality is definitely not their focus or training. Our concerns were not …

On the day of check-in, it was the birthday of two guests. I emailed in advance to ask if a birthday cake and simple room decorations could be provided, but in the end, the hotel had no preparations at all. After repeatedly communicating with the staff, we even waited without being offered a welcome…