JW 메리어트 푸꾸옥 에메랄드 베이 리조트 & 스파는 빌 벤슬리가 디자인한 독특한 ‘라마르크 대학교’ 콘셉트와 뛰어난 직원 서비스를 바탕으로 진정한 럭셔리 경험을 제공합니다. 서비스, 해변의 질, 다양한 액티비티에서 높은 만족도를 자랑하지만, 가격대가 높아 사전 예산이 필요하며, 일부 레스토랑과 체크인 과정에서 개선의 여지가 있습니다.
Everything was exceptional. The beach, best in the island, the level of care of the staff from check in to check out, the design and of rooms (great bathroom!). Just pay attention if you have a sea view ground floor room as it might have humidity bad smell, let the staff know if that happens and the…
The experience at staying in this hotel was not even described by words. Truly amazing! Starting from the design and theme of the hotel, care from staff, the wide variety of breakfast options (indian, japanese, korean, french cuisines), chemistry bar, french bakery, 3 pools, amazing clean beach… end…
Loved loved loved the hotel. The suite had a divine view of the ocean. Rooms are clean well kept … have all the amenities. The coconut water is the best tasting ever. Lots of fun things to do.. the concept of the hotel is very unique .. based on a university .. difficult to describe .. one can easil…
Lots of activities and fun for all ages! Lovely and calm experiences to keep you entertained specially if staying a long time! Lantern making was lovely and the teacher spoke good English and was very calm and thoughtful!
The hotel is just WOW! The service, the rooms , the food and the staff! Exceptional! Had the best time doing yoga class in the morning. The trainer was a sweetheart!
first time yoga outdoor, great experience.and great teacher MS HA. Also wanted to give a shout out to kids club teacher Quynh she is very nice and patient to kids. Very organized and kids like her a lot.
I absolutely loved my stay at the JW Marriott! We attended the coconut shell painting and candle making classes. Quynh and Simba were very nice and kind, and they helped us the whole time. Thank you for your help! We had a wonderful time here.
A Tropical Masterpiece: JW Marriott Phu Quoc If you are looking for a resort that marries whimsical design with world-class hospitality, the JW Marriott Phu Quoc Emerald Bay is in a league of its own. Our recent stay was nothing short of spectacular, elevated by a team that truly understands the art…
We stayed at JW Marriott Emerald Bay Phu Quoc in the last week of January 2026, and our experience was nothing short of amazing. From the moment we arrived, everything exceeded our expectations. It was my wife’s birthday during our stay, and the team went above and beyond to surprise her with though…
I finally made it to Phú Quốc for the "winter semester" at the world-renowned campus of Lamarck University (JW Marriott). While my room was in the "Architecture School," the real lesson was in five-star luxury hospitality. The Highlights: The "Dean": Everything runs flawlessly under the guidance o…
An absolutely amazing experience and phenomenal service. 100% recommend the lantern making workshop and thank you so much to Haley (Chị Ngân) for taking care of us and providing so much guidance throughout the process
JW Marriott Phu Quoc Emerald Bay Resort & Spa is a standout luxury escape that delivers on scenic beauty, unique design, and high-quality service. From the moment you arrive, this property feels like more than just a hotel — it’s an immersive experience. I read that it was designed by international …
The property was very well maintained and the service standards were exceptional. Special mention to the buffet breakfast place where in spite of the huge rush there was never a waiting required. There was a young apprentice Chef who caught our attention as he was more than willing to try out egg pr…
One of the best stays I’ve ever had. The view from our room at JW Marriott was absolutely amazing. We stayed in the Turquoise Suite for four nights and were kindly upgraded, which made the experience even more special. Every single detail was taken care of with the utmost care and thoughtfulness. A…
Very lovey experience of candle making. The staff are very friendly and the environment is spacious. I would recommend it to tourists whoever stay at JW or just drop by. Thank you Phu and Tho for their excellent service. I also had cocktail making class with the lovely bartender Stefanos
I had a very good lantern experience with Haley. She is super nice and sooo friendly!! We followed her instructions and made wonderful lanterns! Fun class and cozy environment. Strongly recommend!
We were able to spend 5 days in this property. What an interesting hotel concept by Bill Bensley, highly recommended for hotel connoisseurs! I was initially somewhat skeptical, as it reminded me of Walt Disney and Harry Potter. But the designers and their teams made a terrific job. All the details a…
A Living Masterpiece — A True Hidden Paradise This resort feels less like a hotel and more like a work of art you can live in. Every corner is beautifully designed, full of character and imagination, creating an atmosphere that feels both magical and serene — truly a hidden paradise away from the w…
I have traveled to over 50 countries, but the JW Marriott Emerald Bay in Phu Quoc stands out as the best quality-to-price experience of my life. This wasn’t just a hotel stay; it was a masterclass in service and luxury. What truly set this resort apart was the team’s ability to exceed expectations. …
This is a excellent resort beautiful views. The building is excellent remodeled old university. Food was great service staff are excellent. Mr. WYNN THANK YOU SO MUCHwas specially helpful.
I usually avoid anything that involves "scanning" or "hunting" unless it’s for a taxi, but the QR Treasure Hunt at Emerald Bay got the better of me. We tracked down every single spot on the map to win our own treasure. The result? An A+ grade and a certificate that proves I’m officially a scholar …
With the utmost sincerity, I am writing this letter to express our heartfelt appreciation and deep gratitude for the exceptional service provided by your esteemed hotel. We spent an unforgettable island holiday at your property, and from the very moment of our arrival, every aspect of the high-quali…
⭐️⭐️⭐️⭐️⭐️ Amazing stay at Marriott Phu Quoc — unique design & truly exceptional staff! We had a wonderful experience at Marriott Phu Quoc. First of all, I have to say: the hotel’s unique design is absolutely stunning — it feels special, stylish, and different from the usual resorts. I genuinely lo…
Amazing hotel, beautiful scenery (almost like out of a movie set) and super polite staff. Yen at the breakfast buffet, preparing fresh Vietnamese Spring Rolls, stood out especially due to her kind and warm way.
The JW Marriott Phu Quoc Emerald Bay Resort & Spa is an absolute gem in the heart of Phu Quoc and arguably the best place to experience this stunning island. We visited the resort in connection with an event and were thoroughly impressed by its overall ambiance. From the magnificent European-inspire…
Our stay in JW Mariott phu Quoc was amazing and the architecture was so beautiful and magical. The staff was very friendly and took good care during our stay. We spent a lot of family time at the beach. Thank you and hope to visit again soon.
We had a wonderful family trip at this resort! The breakfast was delicious, and our room was spotless with well-maintained facilities. What truly stood out was the exceptional hospitality—the staff were welcoming and attentive throughout our stay. A special mention goes to Haley, who guided us throu…
Memorable hotel with a great theme. Rich in activities. We had a great time in candle making course with Haley. Overall, best hotel in PQ.
JW Marriott Phu Quoc is truly its own little world. The architecture is whimsical and the concept is incredibly unique—it’s based on a fictional French academy called Lamarck University. Upon check-out, they even give you a personalized 'graduation' certificate with your name on it, making you feel …
We had a wonderful stay at JW Marriott Phu Quoc Emerald Bay. From the moment we arrived, everyone made us feel so welcome and genuinely cared for. The resort itself is huge and beautifully designed, you need at least a week to fully discover and appreciate everything it has to offer. The level of s…
5/5 stars. An amazing class! Ha is a fantastic instructor. Her class was the perfect mix of challenging and relaxing. Her voice is so calming, and her instructions are crystal clear. I left feeling completely refreshed and centered. Can't wait to join her class again soon!
JW Marriott Phu Quoc Emerald Bay truly deserves its reputation as one of the most beautiful Marriott properties in the world. However, what makes this resort exceptional goes far beyond its iconic design and stunning surroundings — it is the people who bring the experience to life. This stay perfect…
One of the best hotels I have been to. Perfect, really perfect service at all levels. So professional and so smiling. Rooms are beautifully decorated. I had ocean view. Unforgettable. Breakfast is so nice that you need to reserve at 1,5 hours every morning. I was so much happy being here. Thank…
I stayed here for a short stopover and the team truly went above and beyond to make it memorable. Special thanks to Anthony and his team. I felt proud to be a Marriott member to enjoy the upgrade to a Villa—it made my stay unforgettable. I also appreciated how they handled my late flight; instead o…
As someone who loves to travel and has stayed in countless hotels across Europe, the Arabian Peninsula, and my own country Turkey, I can confidently say that JW Marriott Emerald Bay Phu Quoc offers a holiday and hotel experience that is beyond words—truly special and unique. First of all, the conce…
Beautiful hotel, very private and service is excellent. Very good breakfast, which is included. We also took a Yoga with Ha. She was a great instructor and is very patient with us beginners.
Amazing experience and one of the top resort experiences I have had across the world. Food, facilities, and especially service was top notch. The staff try their best to go above and beyond in any way possible. Special thanks to Noah for making amazing anniversary arrangements for us, and even manag…
Just concluded a stay at the JW Marriott Phu Quoc Emerald Bay, and it was nothing short of perfection, exceeding all expectations. The level of care and attention to detail from the moment we arrived was truly remarkable. The check-in and rooming was exceptionally smooth and beyond the standard. Th…
It was my first time with JW Marriott Phu Quoc, I have met Miss Evelyn from Guest Relation Team, she shown me around and took me to the room. She deeply impressed me during we had conversation felt so warm with her hospitalities, her English was excellent. She gave me the comfortable and feel like…
I stayed at JW Marriott Phu Quoc Emerald Bay Resort with my partner for three nights, and it was a truly memorable experience. The hotel is stunning, with beautifully designed spaces and a unique university inspired theme that makes it stand out. Our room had an amazing view, and the overall atmosph…
Ha was such a great Yoga instructor. Noah was so amazing at front desk. Ruby makes a mean cappuccino. the whole staff was top notch. nicest resort I have ever been at, and greatest service I've ever received. Amelia who checked me in was best of all. She was so helpful and kind. Just her treatment w…
While the hotel is beautiful, staff is great, rooms are delightful and the atmosphere is great it is worth noting additional activities. On the lampoon making activity, Haley together with Tho created great atmosphere where we could together create the lampoons. It looked hard in the beginning but t…
As part of our honeymoon, we stayed at the Marriott Hotel, and I can honestly say the experience was more than perfect. Our room was very hygienic and beautifully maintained, with a stunning view of the sea and the pool. The breakfast offered a wide variety of options and accessible to everyone. We…
I had an amazing time at the lantern-making workshop! Instructor Tho and Haley was warm, patient, and incredibly knowledgeable about the techniques behind the craft. All materials were beautifully prepared, and the step-by-step guidance made it easy even for beginners like me. I loved being able to …
Very beautiful place, true experience of luxury and relaxation. Very friendly staff, everyone from check-in to check -out. Quynh from kids club was very friendly and playful with our son, my son enjoyed playing with her, she gave us good tips about places to visit in phu quoc
From hotel itself to people to the beautiful location, this place is incredible. Designed by Bill Bensley you already know it will be nothing but extraordinary. Hotel tells a story of an old university which really adds a charming and whimsical touch to your stay. Great food and other extras just h…
I’ve visited various 5-star hotels around the world, and I can confidently say this is one of the best — if not the best — we have ever stayed at. From the moment we arrived, we had stars in our eyes; the whole experience felt truly special. The level of English is high, and the service from the em…
Our stay was spectacular with much special thanks and high appreciations to Noah from Front Desk, Gracie from Guest Relations and Gin from Pink Pearl who have all created unforgettable memories for us!It started with a very warm welcoming by Noah who gave us his heartfelt smile all the time, making …
Ambassador review from an April 2925 stay: This property is AMAZING and I have never experienced anything like it in the world. You'll just have to see what's so special about it when you go! The Turquoise Suite was a great size, with an awesome terrace overlooking the bay. All the staff here were …
The best hotel in Phu Quoc, everything here is so perfect! We came to JW to celebrate our wedding anniversary, they welcome us with room decoration and a small cake which is so lovely. Every corner in the hotel is delicate and beautiful, the private beach is beautiful and there have many choices of …
Great yoga beer class, Ha was very nice ♥️ Simba was very Kind with us, and all the staff is very frendly. The housekeeping it’s doing a great job! We had a great honeymoon hear, for sure we will com back!
Feels like living inside a dream someone designed with perfect precision. Every hallway, courtyard, and tile follows the story of a fictional university, yet it somehow feels real and elegant instead of themed. The colors, arches, and vintage details make you slow down just to look. The room opens t…
We recently stayed at this resort and had a wonderful time! My husband and I could truly relax because the Kid Club staff took amazing care of our children. They were friendly, patient, and very professional — our kids enjoyed every activity and didn’t want to leave! It was such a relief knowing ou…
we joined the candle making session, very interesting to learn hand made candle with fragrant essence. The staff Simba is very handsome and patient and nice and humourous, he explained clearly the instrucrions to us, adding points to our vacations. highly recommend to join the workshop.
We had an exceptional stay at JW Marriott in Phu Qouc! All the details were very well taken care of through out our stay :) thank you to Xung , she is very nice and attentive (Thai -ly -Nunu) . And thanks to Phu and Simba to help us do our nice lanterns . Ty in the concierge team was very helpful a…
This trip started as a spontaneous getaway to spend some time alone, but thanks to the warmth and genuine care of the JW Marriott staff, I ended up having such an unbelievably wonderful time. I truly want to express my heartfelt gratitude. Even though I’ve stayed at many luxury resorts, it’s really…
Dear JW Marriott Phu Quoc Team, I would like to express my heartfelt appreciation for the wonderful experience during our recent stay at your resort. From the moment we arrived, the service was truly outstanding — every member of your team made us feel welcome and well cared for. The food througho…
l've visited Phu Quoc many times, but this time I chose JW Marriott as my getaway - and it truly exceeded my expectations. The resort's distinctive European classical design blends beautifully with the island's lush, tropical scenery, creating a picture-perfect retreat. Every corner of the property …
I had a delightful stay at JW Hotel. The accommodations were comfortable, and the highlight was the exceptional service from Viktor, who was incredibly welcoming and attentive. His friendly demeanor made my visit memorable. Highly recommend this hotel for a relaxing getaway!
⭐️⭐️⭐️⭐️⭐️ The Best Hotel Experience We’ve Ever Had! We honestly can’t rate the JW Marriott Phu Quoc high enough — it’s beyond exceptional. First and foremost, it’s the people who make this place so special. Every single team member we met was kind, genuine, and went above and beyond to make us feel…
The hotel is absolutely amazing with brilliant service. We joined the lantern workshop this afternoon — it was such a delightful experience! Tho and Phu were incredibly helpful and professional, guiding us seamlessly through each step of the lantern-making process. The lantern is foldable, making it…
If you come to Phu Quoc, this place is a must. This is the 5th time I came to Phu Quoc and the 5th time I went to this place. Every stay at JW Marriott Phu Quoc is a seamless blend of luxury, comfort, and world-class hospitality. By the time you arrived to the hotel, you already see the "kick" by we…
i have been with JW marriott Phu Quoc at least 5 times. Apparently, the experience here is unbeatable with charming and excellent service of Huong (aka kaori). She was a dedicated person with passion with her job. Whenever I came here she always gave me the best experience. defintely come back
Our recent stay at the JW Marriott Phu Quoc Emerald Bay was truly outstanding. The resort beautifully blends its unique university-themed architecture with top-tier service, creating a memorable experience. We stayed in an Ocean View Deluxe Emerald Bay Room during the busy CN golden week holiday. T…
We had a very nice stay at the Marriot Phu Quoc. The service is wonderful and the location is great. The kids club has very kind staff members. My son had a great time painting with Quynh and Tho. It was a very good experience.
This family trip will always be one of our favorite memories. And whenever we talk about this trip, we will always mention the Butler team who took such good care of us. Julie – Before moving into our villa, I asked Julie to take a family photo with my phone. She took it so well, my family loved it…
DI & Son gave an impeccable service to us during our stay with the family. They went out of the way to help us in all the way. Guiding us on where to go what’s to eat, managing our entire stay, food to spa bookings etc etc. Most of all kids loved them. Beautiful rooms, warmth, food, team members.
There's no denying the the design of the hotel is magnificent, every details has been carefully selected. It's definitely a hotel for instagramers. I think that the quality of the service could be much better, many people can't speak English or could be a bit rude. I don't think people have a natu…
My stay at the JW Marriott Phu Quoc Emerald Bay Resort & Spa was truly exceptional, defined by wonderful hospitality and the resort’s unique, enchanting theme. From the moment we arrived, the hospitality was top-notch—the team here goes above and beyond to make you feel welcome and cared for. A sp…
Whole hotel is beautiful. Very good hospitality. Most impressive thing is the activity. Very diverse and interesting. Went to the candle making, Khang was very nice. Next time should stay longer for more activities.
This is such a wonderful venue to stay. Even though many people choose this hotel, the facilities never feel crowded, and your privacy is well respected—whether at the swimming pool, the beach, or the walking areas within the property.The staff are truly exceptional—approachable, proactive, attentiv…
Great creative experience with the help from Ha, she explained everything very well and super nice and helpful! I really enjoy myself in the candle, lantern and lacquer making class. It’s was really fun and leisurious, no pressure!
The Hotel is Great!This hotel was a fantastic family getaway! Exceptional food, stunning white-sand beach, and incredibly kind staff made it unforgettable. The unique university-themed design, with buildings as “faculties,” is super cool. Truly 5 stars 🌟 and highly recommended!
All round fabulous. Hogawarts meets Disney meets 5 star luxury. All facilities are top drawer. Service can't do enough for you. Beach and Service also superb. Food also great - breakfast a super buffet. You have to work hard to find fault. However, I would say that you are paying top drawer prices t…
We had a very pleasant stay at JW Marriott. The food was extremely good and the resort absolutely gorgeous. We would like to thank Sang for his warm welcome and the kind gesture towards us. Thank you very much! Djouma
Just back from JW Marriott Emerald Bay, Phu Quoc — hands down the best hotel I’ve ever stayed in. Everything was beyond amazing. The design & facilities are absolutely stunning. The whole resort feels like an art piece — the architecture, the pools, the lush gardens and all the thoughtful decorative…
This was our second stay at the hotel, there will definitely be a third one. The rooms are exquisite, quite unique in their style. But the staff made this stay exceptional. Everyone was making sure everything was going all great, very friendly and attentive, from Red Rum to the lobby and concierge o…
I honestly haven't written a travel review in the 10 years that I have been using Trip but this recent experience at JW Marriott deserves high recognition. Upon arrival to the resort we were greeted by Guest services and checked in promptly with refreshment drink and an overview of the amazing hotel…
We had a fantastic experience at this beautiful hotel. The butler team was incredibly helpful with booking trips and offering great local tips. A special shoutout to Annie, who gave a detailed and engaging campus tour that made us appreciate the hotel's unique architecture even more. The restaurant…
We had such a great holiday here! The hotel is really nice and everything was super smooth from start to finish. Big thanks to Kevin for arranging everything and making us feel at ease, and to Iris for sorting out the transport it really made our stay stress free. Check in to check out was seamless,…
Experience the most comfortable hotel on Phu Quoc Island. The hotel is in a prime location, with a clean beach and a very calm sea that is perfect for swimming. There are many activities to enjoy, making it especially suitable for children! The balcony of the room is very comfortable, equipped with …
My husband and I planned a 5-day, 4-night trip to Phu Quoc, and our top choice was JW Marriott Phu Quoc Emerald Bay. We stayed in Room 5402 from August 5 to August 7, 2025. The hotel has the most beautiful beach, professional service, and an amazing variety of food. Although we encountered a minor …
We had an amazing stay at JW Marriott Phu Quoc! The resort is stunning with a beautiful private beach, soft white sand, and crystal-clear water. Breakfast was delicious with a great selection of fresh food. Special thanks to David from the Butler team — he was incredibly kind, attentive, and truly …
Overall it was a great stay. However, upon checkin I requested for late checkout and concierge staff confirmed I can stay until 3pm according to my flight time and I saw her taking a note of it. (I’m a Platinum vonvoy member) Then around 1pm of my last day, I called concierge to check if I can cha…
We spent 5 nights here so really got to test out all their facilities and they did not disappoint. We loved this place and I have described it to friends as a close match to a Four Seasons type operation. The staff, and I mean ALL the staff we encountered were utterly wonderful - courteous, kind, kn…
This was my second time spending my holiday at JW Marriott. Overall, the service was still good; however, I noticed a decline in both breakfast quality and room cleanliness compared to my previous stay. If these areas are not improved, I don’t think this hotel will remain my top choice when travelin…
We just had a nice 5 nights stay. We are a Lifetime Platinum Member and this was not our first stay at this property. Despite an incident with the uncooked hamburger and the ordeal following that, we really felt how we connected with the staff who really made the difference. We'd like to thanks G…
I must admit I was a little sceptical about the Lemarc university concept however I left a very happy customer. The key to it's success are the staff - shout out to May, Simba and Nga (oh and of course the Magnificent Lee!) who all played their part in looking after the fam. The beach is clean and s…
The hotel is beautiful and stylish, the breakfasts are excellent... But that's not the main reason we go to the sea. For me, the sea and the beach are important, and the beach here is sort of attached to the hotel, with security and, apparently, cleaning services. But my God, there's so much plastic…
The resort stands out with its impressive architecture and the creative concept of a (fictional) old university in Phu Quoc as the inspiration for its design. It’s unique, distinctive, and very much in the spirit of Bill Bensley. The breakfast buffet was excellent – diverse, tasty, and fresh. I also…
Room 7301 Did not expect such cheap filthy interiors from a globally-recognised 5 star hotel like JW Marriott. Checking out tomorrow to move to Regent and would never come back or recommend to anyone. By the way, the jogging activity is terrible too. You’ll get to jog on a road with full traffic fr…
The beach is gorgeous, but there is so much trash in the water! You don’t see it unless you try to get in. I appreciate that the staff takes so much care to clean it all day long, it is wonderful. Thank you so much. The trash just keeps coming though (I think from the Delta). Really unfortunate real…
Everything is great about this property except that the staff entered our room while we were still inside the room. We were sleeping and the staff still came inside and stood beside my bed to ask me - if we need anything!! Like Seriously?? We need privacy!
I truly wish I could recommend the JW Marriott Phu Quoc, but unfortunately, I can’t. The resort is visually stunning; the beach, the architecture, and the design are among the most beautiful I’ve seen, which is why I’m giving two stars instead of one. Sadly, the service and upkeep fall far short of …
A horribly greedy hotel that puts its own interests above the country's laws and ruins the overall impression of Vietnam! We traveled from the north to the south of the country and have never seen such poor treatment! Not allowing people to walk on the beach is a gross violation of Vietnamese law! F…
Rude security, we were visiting the place to dine at one of the restaurants and was told that the dining place there only for in-house-guest and asked us to leave immediately. So disrespectful, doesn’t reflect hospitality at all. Also saw the security keep people away from their “private” beach.. no…
Very disappointing experience. We travelled specifically to this resort based on prior email confirmation that breakfast was available for 500k, only to be turned away at the entrance. We were told it was for in-house guests only. A complete waste of time and effort. If you are not staying at the ho…
The hotel itself was outstanding. The staff were exceptionally friendly, attentive, and professional. The accommodation was comfortable and well maintained, and the food was of very high quality throughout our stay. From a service and hospitality perspective, this place truly deserves top marks. BU…
I could title this review : Stop being cheap Marriott Get a private island if you want a private beach. Pretty bad head management, they are asking their staff to do illegal things, like asking the tourists to leave the public beach (yes the beach is public not private, welcome to vietnam...). When…
Very disappointed with this hotel. They clearly discriminate against non-staying guests. Security first refused our entry saying the hotel was full, but later let us in when we arrived by taxi—very inconsistent. Lobby staff were polite and helpful, but at French & Co. the staff was extremely rude. …
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